Learn how to deal with issues impacting your team, department or company's productivity and sustainability. Slides are from our webinar that addressed challenging issues organizations face on a day-to-day basis, all with a focus on trust. Using the core TrustWorks program and a real world case study, our trust experts provide a process for any leader and/or facilitator tasked to address tough situations.

1. Basic Strategies to Handle Tough Situations Cynthia Olmstead President TrustWorks Group, Inc. Rose Avila Principal Consultant RMA Consulting, Inc.

5. Trust is… Perception Behaviors

8. Case Study New Leadership Confidential Interviews Findings TRUST is THE issue

10. TrustWorks! ® Model b c d Believable Connected Dependable Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS Able Demonstrate Competence a

11. Case Study Analysis D  Dependable Maintain Reliability C  Connected Care about Others B – Believable Act with Integrity A – Able Demonstrate Competence Leadership has limited experience Confusion on roles and responsibilities Declining revenues No progress on goals Manipulated financials Cliques and power plays Personal agendas Committed to mission Withholding information Little to no communication Name calling Decisions made in secret Walk out of meetings Finger pointing Had established organizational structure

13. Typically Tough Situations D Differing competencies .... not holding up one’s end of the job; no accountability C Lack of communication about goals/vision B Mergers of two cultures: different values, visions, etc A New Leadership at the helm or in a department/division; making new changes

16. Questions and Answers

18. Basic Strategies to Handle Tough Situations Cynthia Olmstead President TrustWorks Group, Inc. Rose Avila Principal Consultant RMA Consulting, Inc. 619-295-5678 866-801-5678 www.trustworksgroup.com