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Today’s session
How your employee experience
will make or break your revenue
Welcome!
We’ll get started
in just a few.
How your employee
experience will make or
break your revenue
Employee experience, meet customer experience
Julia Anas
Chief People Officer
Qualtrics
Aarthi Murali
Chief Customer Experience Officer
M&T Bank
Tara Martell
VP of Customer Experience
BambooHR
MODERATED BY
Top takeaways from this session
1. Start the conversation with your leadership team.
2. Ask the question, “Does experience matter to us?”
3. If the answer is yes, then start prioritizing the experience. Agree on action to move it
forward — what are you actually going to go and DO?
4. If the answer is no (or not right now), identify why it should matter, then lead with data
to make a more compelling business case around engagement to build buy in.
Thank you

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How your employee experience will make or break your revenue

  • 1. Today’s session How your employee experience will make or break your revenue Welcome! We’ll get started in just a few.
  • 2. How your employee experience will make or break your revenue Employee experience, meet customer experience
  • 3. Julia Anas Chief People Officer Qualtrics Aarthi Murali Chief Customer Experience Officer M&T Bank Tara Martell VP of Customer Experience BambooHR MODERATED BY
  • 4. Top takeaways from this session 1. Start the conversation with your leadership team. 2. Ask the question, “Does experience matter to us?” 3. If the answer is yes, then start prioritizing the experience. Agree on action to move it forward — what are you actually going to go and DO? 4. If the answer is no (or not right now), identify why it should matter, then lead with data to make a more compelling business case around engagement to build buy in.