1. Nalla Bala Kishore
9th
Naidu Layout
DC Halli, Bomanahalli
Bangalore-75
Mobile: +919019929697
E Mail: n.balakishore@gmail.com
My career objective is to work in a firm with a professional work driven environment
where I can utilize and apply my knowledge, skills and intelligence to the utmost and
grow both on the organizational as well as personal front by achieving the targets laid
down by superior.
SYNOPSIS
Dynamic, versatility, adaptability, creativity- are the four major intrinsic factors driven me to the
track record of accomplishing the work within the time frame and implementing the new ideas, in
the operational aspects of HRM process through simultaneously handling the additional task of the
team training programs and updating the SOPs. Key contributor on several projects corresponding
to the operations of the process, latest strategies. My technical skill set is broad and current,
always keen to learn from my environment to update and expand my knowledge kitty. My
communication and team building abilities are both supportive and effective. In recent projects I
have lead teams through experience and communication.
CORE COMPETENCES
 Presentation and interacting skills  Implement Business process & new Ideas
 Creative Team building activities  Understanding of organizational goals
 Fast learner
 Understanding Customer and Support
services [HRM]
ORGANISATIONAL DETAILS
Since Jan 2012 up till Present date- Unit Manager[Team Lead] with the TeamLease
Service Pvt Ltd.
Team Lead Migration [May’13 till present]: Working in capacity of Team Lead[Unit Manager]
for process known as “Migration” involved in onboarding, transitioning & hand holding of New
clients & Associates .
Team Lead Operations[Jan’12 to May’13]: Handling Team of 35 Members in capacity of Team
Leader. Being one point of contact for Process related queries, front ending client interactions,
projects, recruitment, admin etc.
Since Nov 2010 up till October 2011- Team Lead with the NGA KOCHI
Northgate Arinso [NGA] is one of the leading HR service (HR Process Outsourcing) providers,
rendering a wide range of value-based quality services in the areas of Payroll & HR, Finance and
Accounting, Administration and Tax Processes, Insurance process for leading companies in US,
Europe and Indian market.
Worked at NGA as Team Leader for a Human Resource Outsourcing [HRO]. Served Convergys as a
Client and handled Voice and offline Teams. The Team consisted of HR Advisors who assisted
Convergys Employees in Regards to their Payroll, Benefits and Compensation related queries. I was
part of the entire Transition and process implementation Program.

2. Key Deliverables:
 Technology: Initiating the request for user access for HR’s on different HR databases and
tools and also being the POC for any system related issues.
 Knowledge Transfer: Ensuring that updates and relevant knowledge is provided to team
for processing service deliverables.
 SLA Reporting: Tracking, monitoring & reporting SLA’s and quality reports.
 Training: Organized training for the Team based on the organization requirements.
 Client Interaction: Interacted with the Client and represented the Organization in Monthly
Client reviews. Established contact with respective “Centers of Excellence” to get speedy
resolution of priority Issues. Conducted calibration calls and work on client feedback.
 Transition: Worked along with Project Manager and Client Services Manager for smooth
Transitioning of Project.
Team Management
 Regularly updating the Standard Operating Procedure of the process work flow of the team
for future reference.
 Consolidated reporting for process updates, production tracker, and the system down time
to the top priorities.
 Arranging and facilitating training needs.
 Pro-active initiatives in Operational decisions & bridge the gap and work on ground realities.
October 2006 – Nov 2010: Worked as Sr HR Advisor for CONVERGYS [APAC].
Key Deliverables:
 Assist Convergys Employees with their day to day Payroll, Benefits and Policy related
queries.
 Worked as Referral Recruitment Spoc for HRM Department. Consolidated referrals from
floor call them and do follow up on the recruitment process.
 Handled salary issues like PF, ESI overtime, Income Tax attendance, pay slip component
arrears etc.
 Assisted Employees by enrolling them in medical benefits and validating their enrollment.
 Aligning Employees interests along with the Operational goals and ensuring Employee
delivers the best.
Team Management
 Regularly updated the M&P’s in the SharePoint to ensure entire team has correct update.
 Consolidated reports from People soft and assign them to the team to ensure SLA’s are
achieved on daily basis.
 Arranging and facilitating training needs.
 Took initiatives for program development
Milestones/Awards/Achievements:
 Successfully completed Champion Referral Spoc Certification.
 Handled Recruitment Activity for the period May to December 2010.
 Conducted Telephonic Interviews for various programs.
 Awarded as Star of the Quality of the Months – July 10- Sept-10.

3.  Promoted as Senior HR Advisor as of January2009.
 Active part of the internal tool development team in updating & maintenance of the tool for
the day to day payroll activity – One Touch Tool.
ACADEMIA
S.
No
College Degree Board
1 Kharagpur College BSC Biology Vidysagar University
2 Kendriya Vidyalaya 2, KGP
XII [Bio Science]-
2002
CBSE
3 D.A.V.M School Xth CBSE
IT SKILL
 Operating System : Window 98/ 2000/ XP/ Vista/2007
 Other Skills: M. S. Office, Lotus notes, Outlook, PeopleSoft, Ecase, Business Objects XI
Corporate references
1. Mr. Ravindranath Yenamagandla.
Project Manager
Northgate Arinso –Hyderabad
2. Narendra R
Client Manager Operations
TeamLease Services Pvt Ltd.
PERSONAL DETAILS
Father’s name: Mr. Nalla Balaram
Gender: Male
Date of birth: 9th
June, 1984.
Age: 30 Yrs
Languages known: English, Hindi, Bengali, Telegu, Kannada.
I hereby declare that the above mentioned details are true to best of my knowledge.
Nalla Bala Kishore
Bangalore