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ATTITUDE
MANAGEMENT
IMPORTANCE OF ATTITUDE
• Attitude can be defined as the way a person feels about something –
• a person,
• a place,
• a commodity,
• a situation or
• an idea
• Attitude expresses an individual’s positive or negative feelings about an
object.
• It describes an individual’s feelings, thoughts and predisposition to act
towards some object in the environment.
WINNERS VS LOSERS
WINNERS VS LOSERS
WINNERS
• Let me do it for you
• It may be difficult but it is possible
• That’s My Mistake, I was wrong
• I must do something
• Part of the team
• See the Gain
• Sees an answer for every problem
• Make it Happen
• Choose what they say
• Believe in win-win
• Don't do to others what you would not want them to do to
you
LOSERS
• That is not my job
• It may be possible but it is too difficult
• It wasn't my fault
• Something must be done
• Apart from the team
• See the Pain
• Sees Problem in every thing
• Let it Happen
• Say what they Choose
• Someone has to lose for their win
• Do it to others before they do it to you
FACTORS THAT DETERMINE
ATTITUDE
Environment
Education
Experience
FEATURES OF ATTITUDE
Remains fairly stable throughout our life
Very difficult to change
Generally apply to only socially significant objects
Generalisable
CHARACTERISTICS
The Attitude Object
Attitudes are learned Predisposition
Attitudes have consistency
Attitudes occur within a Situation
FUNCTIONS OF ATTITUDE
Value Expressive Function
Knowledge Function
Utilitarian Function
Feeling Segment
Belief Segment
Behavior Segment
COMPONENTS OF ATTITUDE
KINDS OF ATTITUDE
KINDS OF ATTITUDE
Optimism Pessimism Confident Interested Independent
Jealous Courteous Cooperative Considerate Inferior
Happy Frank Respectful Authoritative Sincere
Persistent Honest Sympathetic Realistic Faithful
Flexible Decisive Trusting Thoughtful Determined
Loving Hostile Modest Reliable Tolerant
Humble Cautious Sarcastic Helping Hard working
POSITIVE ATTITUDE - BENEFITS
These are easy
to see.
But what is easy
to see is also
easy to miss
POSITIVE ATTITUDE - BENEFITS
• Increases Productivity
• Increases Profits
• Reduces stress
• Solves Problems
• Improves Quality
• Makes for a Pleasing
Personality
• Breeds Loyalty
POSITIVE ATTITUDE - BENEFITS
• Makes for Congenial Atmosphere
• Fosters Teamwork
• Fosters better relationships with
employers, employees, and
customers
• Helps a person become a
contributing member of society
and an asset to their country
Life is an Obstacle Course
Biggest Our Own Obstacle
NEGATIVE ATTITUDE
Napoleon Hill Quote
I will eliminate hatred, envy, jealousy,
selfishness, and cynicism,
by developing love for all humanity,
because I know that a negative
attitude toward others can never bring me
success. – Napoleon Hill
NEGATIVE ATTITUDE - CONSEQUENCES
Twitter – Retweets Analysis – Japan
University – 2015
Abstract:
1. Reposting volume of negative messages
is 20 – 60 % higher than that
of positive and neutral messages.
2. Negative messages spread 25 %
faster than positive and neutral
messages when the diffusion volume is
quite high.
NEGATIVE ATTITUDE - CONSEQUENCES
• Hard time keeping
friendships, jobs, marriage and
relationships.
• Bitterness
• Resentment
• A Purposeless life
• ill health
• High stress levels for themselves
and others.
• Create negative environment at
home and work and become a
liability to society.
• They also pass on their negative
behavior to others around them
and to future generations.
BIGG QUESTION
WhenWe Become Aware Of
Our Negative Attitude,
Why Don’t We Change ???
Charles Dickens – Prisoner
Be a Deaf frog towards Demotivators
Have a Habit of Finishing
STEPSTO
CHANGE
ATTITUDE
Change Focus,
Look for Positive
STEP 1
Look for the
Gold
Andrew
Carnegie
Make a Habit of
Doing it Now
STEP 2
“It might have been.”
“I should have.”
“I could have.”
“I wish I had.”
“If only I had given a little extra.”
Never leave till tomorrow which you
can do today.
-Benjamin Franklin
Develop an
Attitude of
Gratitude
STEP 3
Build a
positive
self
esteem
STEP 4
Get into
Continuous
Education Program
STEP 5
Education WithoutValues
Universities are turning out highly skilled barbarians because we don't
provide a framework of values to young people, who more and more are
searching for it.
-Steven Muller, President, Johns Hopkins University
Education does not mean good judgement
The first duty of a university is to teach wisdom, not trade; character, not
technicalities.
Educated
Those who have a character which is in accord, not with
one of these things, but with all of them these are
educated - possessed of all the virtues.
-Socrates
What is a Broad-Based Education?
We are All Gifted with Some Strengths
Ignorance
Being ignorant is not so much a shame as being unwilling
to learn to do things the right way.
-Benjamin Franklin
Common sense
Sharpen your Axe
Feed your mind
Knowledge is power
Education is a reservoir
Stay away from Negative Influences
STEP 6
1. Negative People
Whenever people succeed in life, petty people will take cracks
at them and try to pull them down.When you refuse to fight
petty people, you win.
A person's character is not only judged by the company he or
she keeps but also by the company he or she avoids
2. Smoking, Drugs and
Alcohol
Drinking and smoking are
glamorized today. It all
starts with the first time.
If you ask people why they
consume alcohol or take
drugs, they will give you a
host of reasons
•To Celebrate, Have Fun
To forget problems,To relax
To experiment;
To Impress (it is cool to drink)
To be Fashionable
To Mingle
For Business Purposes.
3. Negative Movies and Television Programs
Today's kids are learning their attitudes and values more from television
and movies than from anywhere else.
They convey the message that
Drinking is fun
Smoking is glamorous and
Drugs are the "in" thing
No wonder the crime rate is so high!
4. Profanity
Using profanities show a lack of self-control and discipline
5. Rock Music
Lyrics of some hit songs are obscene.
We can be subconsciously influenced by the music we hear and the
performance we watch.
STEP 7
Learn to like the things that need
to be done
Start by doing what is necessary, then what is possible,
and suddenly you are doing the impossible
- St. Francis of Assisi
What is
Necessary
What is
Possible
Doing
Impossible
STEP 8
Start your day with something
Positive
“If you are going to change your life,
you need to start immediately”
- William James
CONCLUSION
Here are some of the attitudes which one should adopt in life to live a
healthy, happy and successful life.
• Accept Responsibility, Stop the blame game
• Think win - win
• Smile and be kind
• Be understanding and caring
• Be enthusiastic
• Give honest and sincere appreciation
• When you make a mistake.Accept
it and move on
• Discuss but don’t argue
• Turn your promises into
commitments
• Honesty, Integrity and sincerity
IF YOU THINK
If you think you are beaten, you are.
If you think you dare not, you don't!
If you like to win, but think you can't,
It's almost a cinch you won’t.
you think you'll lose, you're lost;
For out in the world we find
Success begins with a fellow's will;
It's all in the state of mind.
If you think you are outclassed, you are,
You've got to think high to rise,
You've got to be sure of yourself before
You can ever win a prize.
Life's battles don't always go
To the stronger and faster man,
But sooner or later the man who wins
Is the man who thinks he can.
Thank You !!!
From
Numero Uno
(Being No.1)

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Attitude Management Presentation

  • 3.
  • 4. • Attitude can be defined as the way a person feels about something – • a person, • a place, • a commodity, • a situation or • an idea • Attitude expresses an individual’s positive or negative feelings about an object. • It describes an individual’s feelings, thoughts and predisposition to act towards some object in the environment.
  • 6.
  • 7. WINNERS VS LOSERS WINNERS • Let me do it for you • It may be difficult but it is possible • That’s My Mistake, I was wrong • I must do something • Part of the team • See the Gain • Sees an answer for every problem • Make it Happen • Choose what they say • Believe in win-win • Don't do to others what you would not want them to do to you LOSERS • That is not my job • It may be possible but it is too difficult • It wasn't my fault • Something must be done • Apart from the team • See the Pain • Sees Problem in every thing • Let it Happen • Say what they Choose • Someone has to lose for their win • Do it to others before they do it to you
  • 10. FEATURES OF ATTITUDE Remains fairly stable throughout our life Very difficult to change Generally apply to only socially significant objects Generalisable
  • 11. CHARACTERISTICS The Attitude Object Attitudes are learned Predisposition Attitudes have consistency Attitudes occur within a Situation
  • 12.
  • 13. FUNCTIONS OF ATTITUDE Value Expressive Function Knowledge Function Utilitarian Function
  • 14. Feeling Segment Belief Segment Behavior Segment COMPONENTS OF ATTITUDE
  • 16. KINDS OF ATTITUDE Optimism Pessimism Confident Interested Independent Jealous Courteous Cooperative Considerate Inferior Happy Frank Respectful Authoritative Sincere Persistent Honest Sympathetic Realistic Faithful Flexible Decisive Trusting Thoughtful Determined Loving Hostile Modest Reliable Tolerant Humble Cautious Sarcastic Helping Hard working
  • 17.
  • 18. POSITIVE ATTITUDE - BENEFITS These are easy to see. But what is easy to see is also easy to miss
  • 19. POSITIVE ATTITUDE - BENEFITS • Increases Productivity • Increases Profits • Reduces stress • Solves Problems • Improves Quality • Makes for a Pleasing Personality • Breeds Loyalty
  • 20. POSITIVE ATTITUDE - BENEFITS • Makes for Congenial Atmosphere • Fosters Teamwork • Fosters better relationships with employers, employees, and customers • Helps a person become a contributing member of society and an asset to their country
  • 21. Life is an Obstacle Course
  • 22. Biggest Our Own Obstacle
  • 25. I will eliminate hatred, envy, jealousy, selfishness, and cynicism, by developing love for all humanity, because I know that a negative attitude toward others can never bring me success. – Napoleon Hill
  • 26.
  • 27. NEGATIVE ATTITUDE - CONSEQUENCES Twitter – Retweets Analysis – Japan University – 2015 Abstract: 1. Reposting volume of negative messages is 20 – 60 % higher than that of positive and neutral messages. 2. Negative messages spread 25 % faster than positive and neutral messages when the diffusion volume is quite high.
  • 28. NEGATIVE ATTITUDE - CONSEQUENCES • Hard time keeping friendships, jobs, marriage and relationships. • Bitterness • Resentment • A Purposeless life • ill health • High stress levels for themselves and others. • Create negative environment at home and work and become a liability to society. • They also pass on their negative behavior to others around them and to future generations.
  • 30. WhenWe Become Aware Of Our Negative Attitude, Why Don’t We Change ???
  • 32.
  • 33. Be a Deaf frog towards Demotivators
  • 34. Have a Habit of Finishing
  • 36. Change Focus, Look for Positive STEP 1
  • 38. Make a Habit of Doing it Now STEP 2
  • 39. “It might have been.” “I should have.” “I could have.” “I wish I had.” “If only I had given a little extra.” Never leave till tomorrow which you can do today. -Benjamin Franklin
  • 42.
  • 44. Education WithoutValues Universities are turning out highly skilled barbarians because we don't provide a framework of values to young people, who more and more are searching for it. -Steven Muller, President, Johns Hopkins University Education does not mean good judgement The first duty of a university is to teach wisdom, not trade; character, not technicalities.
  • 45. Educated Those who have a character which is in accord, not with one of these things, but with all of them these are educated - possessed of all the virtues. -Socrates What is a Broad-Based Education?
  • 46. We are All Gifted with Some Strengths Ignorance Being ignorant is not so much a shame as being unwilling to learn to do things the right way. -Benjamin Franklin
  • 49. Education is a reservoir
  • 50. Stay away from Negative Influences STEP 6
  • 51. 1. Negative People Whenever people succeed in life, petty people will take cracks at them and try to pull them down.When you refuse to fight petty people, you win. A person's character is not only judged by the company he or she keeps but also by the company he or she avoids
  • 52. 2. Smoking, Drugs and Alcohol Drinking and smoking are glamorized today. It all starts with the first time. If you ask people why they consume alcohol or take drugs, they will give you a host of reasons •To Celebrate, Have Fun To forget problems,To relax To experiment; To Impress (it is cool to drink) To be Fashionable To Mingle For Business Purposes.
  • 53. 3. Negative Movies and Television Programs Today's kids are learning their attitudes and values more from television and movies than from anywhere else. They convey the message that Drinking is fun Smoking is glamorous and Drugs are the "in" thing No wonder the crime rate is so high!
  • 54.
  • 55. 4. Profanity Using profanities show a lack of self-control and discipline 5. Rock Music Lyrics of some hit songs are obscene. We can be subconsciously influenced by the music we hear and the performance we watch.
  • 56. STEP 7 Learn to like the things that need to be done
  • 57. Start by doing what is necessary, then what is possible, and suddenly you are doing the impossible - St. Francis of Assisi What is Necessary What is Possible Doing Impossible
  • 58. STEP 8 Start your day with something Positive
  • 59. “If you are going to change your life, you need to start immediately” - William James
  • 60. CONCLUSION Here are some of the attitudes which one should adopt in life to live a healthy, happy and successful life. • Accept Responsibility, Stop the blame game • Think win - win • Smile and be kind • Be understanding and caring • Be enthusiastic • Give honest and sincere appreciation • When you make a mistake.Accept it and move on • Discuss but don’t argue • Turn your promises into commitments • Honesty, Integrity and sincerity
  • 61. IF YOU THINK If you think you are beaten, you are. If you think you dare not, you don't! If you like to win, but think you can't, It's almost a cinch you won’t. you think you'll lose, you're lost; For out in the world we find Success begins with a fellow's will; It's all in the state of mind. If you think you are outclassed, you are, You've got to think high to rise, You've got to be sure of yourself before You can ever win a prize. Life's battles don't always go To the stronger and faster man, But sooner or later the man who wins Is the man who thinks he can.
  • 62.
  • 63. Thank You !!! From Numero Uno (Being No.1)