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1Digital Service Design by Capgemini
2
Florian Cordier
Lead Creative @ Backelite
Main past experiences
Motion and graphic design @ Business Interactif (2 y)
Freelance Motion and Art Direction (2 y)
Art director @ Digitas Paris (2 y)
Creative Lead @ DigitasLbi New York (5 y)
Types of projects
360° campaigns
B2B and B2C Websites
Apps and smartwatches
Passions
Music (composer and bad singer)
Swimming and sailing
Nature
Comics
Clients
Luxury (LancĂŽme, Dior, Loreal, Chanel)
Automotive (Nissan, Renault)
Banking and Insurance (American Express, CA, Generali)
Retail (Panasonic, Fnac
3
Start with a Concept
And stop designing like a robot
4
Why talking about the concept
1
5
Finding a concept is
more and more challenging
Productivity vs Creativity
« Productive people make effective and efïŹcient use of their time. 

Creativity doesn’t »
https://hbr.org/2015/11/to-get-more-creative-become-less-productive
Art Markman
Professor of Psychology and Marketing at the University of Texas at Austin
The « Designization* » area
It’s harder to see the possibilities before the boundaries
*Design + industrialization
Inspirational overload
It’s easy to get lazy
Behance, Dribbble, Pinterest, Unsplash, Pexels, Google pictures

9
As a consequence,
we’re just piling up
various assets and
functionalities
without a clear
direction
10
11
These are beautiful executions,
but there’s no concept
12
What is a concept
2
13
Concepts are abstract ideas that
designers use to capture the
complexity of a system in a simple
and engaging way.
14
They are everywhere
to inspire us
ARCHITECTURE CONCEPT
The Nest / Ai WeiWei
PRODUCT CONCEPT
Ford Safe Cap
CAMPAIGN CONCEPT
#LikeAGirl / Always
DIGITAL SERVICE CONCEPT
Play God / Google Earth
PLATFORM CONCEPT
INTERLAND / Google
DESIGN SYSTEM CONCEPT
Living Language / IBM
21
Why do you need a concept
3
22
It’s guiding, inspiring, memorable.
A concept acts as a North Star
23
The beneïŹts of starting
with a concept
Simplify the complex
Concepts are very useful to capture
the complexity of a digital product
in a simple way. Imagine that you’re
tying to explain it to a 4 yo kid.
Inspire the team
A good concept should be exciting
for everyone internally. Think of it
as a ïŹ‚ag or a banner that you will
carry on the ïŹeld
Promote your design
A concept is a way to explain your
idea/solution to anyone in a very
simple and convincing way. It’s a
great promotion tool.
1 2 3
Spotify
From a data and tech driven product
to the leading music app for millennials.
« When all you have is white, black, and
green, the logo, and Proxima Nova, there’s not
a lot to create with. »
Leland Maschmeyer
Creative Director @ Collins
Redesigning Spotify in 2015
This baby girl was
crying during a car
drive until Katy Perry’s
song started playing
on the radio
She had a blast.
The Burst
“It all came down to the idea that
people emotionally “burst” when they
connect with a song.”
Spotify uses colors to convey
emotions related to music
A design system
that lives with the
music you love
« Ok great, but it’s easy to be creative
when you work for cool projects! »
Overheard in open spaces
Don’t give up too easily
Design an engaging
experience to promote
Ogury expertise about the
GDPR and help them
capture new clients.
Challenge!
https://mashvp.com/work/the-grandmaster-challenge
« We don’t really need a concept or identity,
we just want to be ïŹrst on the market »
Overheard at clients
Be patient
“Our early branding was functional, designed to educate people about
carpooling
Today, with a community of over 60 million, we have fully
updated our branding to capture what using BlaBlaCar is really about:
bringing people closer to each other, and to the places they love”
 Frédéric Mazzella, blablacar founder
42
How to ïŹnd a concept
4
43
There’s no right way to
generate an idea or a concept.
It’s not rocket science.
Everyone is different. Still, there are some useful tools
and technics you can use to think conceptually.
MINDSET
I’m a pirate looking for a treasure
Obsessional, lighthearted, focused
TIMING
DeïŹne
the problem Research Conceptualize!
You can’t solve a problem without
knowing what the problem is.
Your client won’t be able to tell you
everything you want to know.
PEOPLE
VerbalVisual
TOOLS
METHODS
50
Finding a concept is
about connecting
emotionally with what
you’re working on.
3 things to remember
Concepts are like ïŹsh,
you don’t make them,
you catch them*
Good concepts are
always simple, simple
and simple
*David Lynch on where great ideas come from: https://vimeo.com/182093266
1 2 3
51
Have fun catching
your next concept!
Thank you
The information contained in this presentation is proprietary.
© 2018 Backelite. All rights reserved.
https://www.youtube.com/watch?v=GyQV5RJG784
https://www.youtube.com/watch?v=ylG_B2VIRuk
https://vimeo.com/223635321
https://qz.com/1260943/the-ceo-of-ideo-explains-how-your-creative-capacity-is-the-key-to-surviving-automation/
https://vanseodesign.com/web-design/design-concept-thoughts/
https://uxdesign.cc/start-your-designs-with-a-concept-7270e6b00fcc
https://hbr.org/2015/11/to-get-more-creative-become-less-productive
https://www.fastcodesign.com/3043547/spotifys-new-look-signals-its-identity-shift
https://www.underconsideration.com/brandnew/archives/new_logo_and_identity_for_blablacar_by_koto.php
References
Comments, ideas? Please, drop us a line!
ïŹ‚orian.cordier@backelite.com
myriam.lephu@backelite.com
Myriam LePhu, UX @ Backelite
Florian Cordier, Creative Lead @ Backelite
Audrey Hacq, Lead designer @ Backelite
Gaelle Lavallard, Creative Lead @ Backelite
Marque Kabbaz, Creative director
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Start with a Concept and Stop Designing like a Machine

  • 1. 1Digital Service Design by Capgemini
  • 2. 2 Florian Cordier Lead Creative @ Backelite Main past experiences Motion and graphic design @ Business Interactif (2 y) Freelance Motion and Art Direction (2 y) Art director @ Digitas Paris (2 y) Creative Lead @ DigitasLbi New York (5 y) Types of projects 360° campaigns B2B and B2C Websites Apps and smartwatches Passions Music (composer and bad singer) Swimming and sailing Nature Comics Clients Luxury (LancĂŽme, Dior, Loreal, Chanel) Automotive (Nissan, Renault) Banking and Insurance (American Express, CA, Generali) Retail (Panasonic, Fnac
  • 3. 3 Start with a Concept And stop designing like a robot
  • 4. 4 Why talking about the concept 1
  • 5. 5 Finding a concept is more and more challenging
  • 6. Productivity vs Creativity « Productive people make effective and efïŹcient use of their time. 
 Creativity doesn’t » https://hbr.org/2015/11/to-get-more-creative-become-less-productive Art Markman Professor of Psychology and Marketing at the University of Texas at Austin
  • 7. The « Designization* » area It’s harder to see the possibilities before the boundaries *Design + industrialization
  • 8. Inspirational overload It’s easy to get lazy Behance, Dribbble, Pinterest, Unsplash, Pexels, Google pictures

  • 9. 9 As a consequence, we’re just piling up various assets and functionalities without a clear direction
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  • 11. 11 These are beautiful executions, but there’s no concept
  • 12. 12 What is a concept 2
  • 13. 13 Concepts are abstract ideas that designers use to capture the complexity of a system in a simple and engaging way.
  • 18. DIGITAL SERVICE CONCEPT Play God / Google Earth
  • 21. 21 Why do you need a concept 3
  • 22. 22 It’s guiding, inspiring, memorable. A concept acts as a North Star
  • 23. 23 The beneïŹts of starting with a concept Simplify the complex Concepts are very useful to capture the complexity of a digital product in a simple way. Imagine that you’re tying to explain it to a 4 yo kid. Inspire the team A good concept should be exciting for everyone internally. Think of it as a ïŹ‚ag or a banner that you will carry on the ïŹeld Promote your design A concept is a way to explain your idea/solution to anyone in a very simple and convincing way. It’s a great promotion tool. 1 2 3
  • 24. Spotify From a data and tech driven product to the leading music app for millennials.
  • 25. « When all you have is white, black, and green, the logo, and Proxima Nova, there’s not a lot to create with. » Leland Maschmeyer Creative Director @ Collins Redesigning Spotify in 2015
  • 26. This baby girl was crying during a car drive until Katy Perry’s song started playing on the radio She had a blast.
  • 27. The Burst “It all came down to the idea that people emotionally “burst” when they connect with a song.”
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  • 29. Spotify uses colors to convey emotions related to music
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  • 31. A design system that lives with the music you love
  • 32. « Ok great, but it’s easy to be creative when you work for cool projects! » Overheard in open spaces
  • 33. Don’t give up too easily
  • 34. Design an engaging experience to promote Ogury expertise about the GDPR and help them capture new clients. Challenge!
  • 36. « We don’t really need a concept or identity, we just want to be ïŹrst on the market » Overheard at clients
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  • 39. “Our early branding was functional, designed to educate people about carpooling
Today, with a community of over 60 million, we have fully updated our branding to capture what using BlaBlaCar is really about: bringing people closer to each other, and to the places they love”  FrĂ©dĂ©ric Mazzella, blablacar founder
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  • 42. 42 How to ïŹnd a concept 4
  • 43. 43 There’s no right way to generate an idea or a concept. It’s not rocket science. Everyone is different. Still, there are some useful tools and technics you can use to think conceptually.
  • 44. MINDSET I’m a pirate looking for a treasure Obsessional, lighthearted, focused
  • 45. TIMING DeïŹne the problem Research Conceptualize! You can’t solve a problem without knowing what the problem is. Your client won’t be able to tell you everything you want to know.
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  • 50. 50 Finding a concept is about connecting emotionally with what you’re working on. 3 things to remember Concepts are like ïŹsh, you don’t make them, you catch them* Good concepts are always simple, simple and simple *David Lynch on where great ideas come from: https://vimeo.com/182093266 1 2 3
  • 51. 51 Have fun catching your next concept! Thank you
  • 52. The information contained in this presentation is proprietary. © 2018 Backelite. All rights reserved. https://www.youtube.com/watch?v=GyQV5RJG784 https://www.youtube.com/watch?v=ylG_B2VIRuk https://vimeo.com/223635321 https://qz.com/1260943/the-ceo-of-ideo-explains-how-your-creative-capacity-is-the-key-to-surviving-automation/ https://vanseodesign.com/web-design/design-concept-thoughts/ https://uxdesign.cc/start-your-designs-with-a-concept-7270e6b00fcc https://hbr.org/2015/11/to-get-more-creative-become-less-productive https://www.fastcodesign.com/3043547/spotifys-new-look-signals-its-identity-shift https://www.underconsideration.com/brandnew/archives/new_logo_and_identity_for_blablacar_by_koto.php References Comments, ideas? Please, drop us a line! ïŹ‚orian.cordier@backelite.com myriam.lephu@backelite.com Myriam LePhu, UX @ Backelite Florian Cordier, Creative Lead @ Backelite Audrey Hacq, Lead designer @ Backelite Gaelle Lavallard, Creative Lead @ Backelite Marque Kabbaz, Creative director Contributors