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Performance management

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Babasab Patil
Babasab Patil

Performance management

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Performance Management II
Performance Management II: The Balanced Scorecard ,[object Object]
Performance Management II: The Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object]
Performance Management II: The Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object]
Performance Management II: The Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object]
[object Object],[object Object],Performance Management II: The Balanced Scorecard (Source: Kaplan & Norton, 1996)
[object Object],[object Object],[object Object],[object Object],Performance Management II: The Balanced Scorecard (Source: Kaplan & Norton, 1996) Balanced Scorecard Perspectives
[object Object],[object Object],Balanced Scorecard Chain of Causality of Performance Measures (Source: Kaplan & Norton, 1996) ,[object Object],[object Object],[object Object],ROA EVA EPS ,[object Object],[object Object],[object Object],Manufacturing Unit Costs
[object Object],[object Object],[object Object],[object Object],Balanced Scorecard Chain of Causality of Performance Measures (Source: Kaplan & Norton, 1996) Drivers Moderators Outcomes (lead indicators) (lag indicators)
Financial Measures & the Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object]
Financial Measures & the Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Growth Sales Growth Revenue Productivity Generate new accounts & increase market share Harvest/Decline Cash Flow Reduce Unit Costs Obtain immediate payback on investments from cash cow Life Cycle Stage
[object Object],Customer Measures & the Balanced Scorecard (Source: Kaplan & Norton, 1996) Different Customer Models Business Business Inventory cycle time Quality defect rate Distributor satisfaction Customer satisfaction Distributor price margin Business Distributor/Dealer Customer
[object Object],Customer Measures & the Balanced Scorecard (Source: Kaplan & Norton, 1996) Different Customer Models Business Customer Customer order fulfillment cycle time Customer satisfaction Customer price margin
Internal Business Process Measures and the Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal Business Process Measures and the Balanced Scorecard (Source: Kaplan & Norton, 1996) ,[object Object],Service to the Customer Customer Need Identified Innovation Process Operations Process Post-Sale Service Process Customer Need Satisfied Identify Market Create Product Build Product Deliver Product Relevant Metrics: ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal Business Process Measures and the Balanced Scorecard (Source: Kaplan & Norton, 1996) MCE =
Employee and Organization Capabilities for Innovation and Learning Measures (Kaplan & Norton, 1996) ,[object Object],[object Object],[object Object]
Employee and Organization Capabilities for Innovation and Learning Measures (Kaplan & Norton, 1996) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Balanced Scorecard: Causal Relationships
Balanced Scorecard: Cascading Goals # Employee Suggestions Corporate SBU Department Team ROCE Corporate SBU Customer Satisfaction Corporate SBU Retail Store
Incentive Compensation for Executives with the Balanced Scorecard ,[object Object],[object Object],[object Object],[object Object]
Example: Automobile Company Balanced Scorecard Reward Matrix for Bonus ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Balanced Scorecard ,[object Object],[object Object],[object Object],[object Object]

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