1. Thomas Jussen, Mirko Kloppenburg
Best Practice in Process Management
Lufthansa Technik AG
Management System, HAM TQ32/D Integration of requirements into processes
Weg beim Jäger 193
22335 Hamburg Hamburg, March 2012

2. Overview
Integration of normative and legislative requirements into processes
Questions answered by workshop key findings:
 How to connect requirements and processes?
 How to check conformity?
 How to decide about relevance of requirements?
 How to get information about changing requirements?
Best Practice in Process Management
Integration of requirements – February 2012, Page 2
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Subject to restrictions and disclaimer on last page.

3. How to connect requirements and processes?
Common practice:
 Registration of all “relevant” requirements in
management system database
(e.g., into interpreted tasks, objects, etc.)
 Assignment of requirements to processes
(e.g., processes, activities, documents, roles,
organizational units)
 Proof of conformity by system-based reports
Promising practice:
 Integration of interpreted requirements into process descriptions allows
employees to be in compliance to requirements based on management
system
Best Practice in Process Management
Integration of requirements – February 2012, Page 3
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Subject to restrictions and disclaimer on last page.

4. How to check conformity?
Two different approaches:
a) Annual conformity evaluation of all processes
b) Conformity check before publishing of every single process
Best Practice in Process Management
Integration of requirements – February 2012, Page 4
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Subject to restrictions and disclaimer on last page.

5. How to decide about relevance of requirements?
Possible criteria to consider integration of requirements:
 Certificate / approval necessary
 External audits foreseeable
 Training of employees does not cover requirements
 Risk assessment indicates necessity
 Application of requirement not obvious
Types of requirements:
 normative (e.g., ISO, EN, OHSAS)
 legislative (e.g., foreign trade law, aviation law, explosives law)
All participants refuse integration of customer-specific requirements!
Best Practice in Process Management
Integration of requirements – February 2012, Page 5
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Subject to restrictions and disclaimer on last page.

6. How to get information about changing requirements?
Common practice:
 Subscription of update services (e.g., Global Norm, QUMedia SARA,
WEKA)
 Contracting of external experts (e.g., for international requirements)
 Continuous communication with authority, norm association etc.
 Integration into development process of laws and norms (e.g., by
commenting on drafts)
Promising practice:
 Update of local requirements in management system by local experts
Best Practice in Process Management
Integration of requirements – February 2012, Page 6
Copyright© Lufthansa Technik AG. All rights reserved.
Subject to restrictions and disclaimer on last page.

7. Overview
Integration of normative and legislative requirements into processes
Questions answered by workshop key findings:
 How to connect requirements and processes?
 How to check conformity?
 How to decide about relevance of requirements?
 How to get information about changing requirements?
Best Practice in Process Management
Integration of requirements – February 2012, Page 7
Copyright© Lufthansa Technik AG. All rights reserved.
Subject to restrictions and disclaimer on last page.

8. Follow our blog to receive updates:
http://www.BPinPM.net
For additional information, please contact:
Mirko.Kloppenburg@BPinPM.net
Lufthansa Technik AG, HAM TQ32/D
Weg beim Jäger 193
22335 Hamburg, Germany
Thank you for your attention.
Copyright© Lufthansa Technik AG. All rights reserved.
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Best Practice in Process Technik AG,
Integration of requirements – February 2012, Page 8
its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and
Copyright© Lufthansa Technik AG. All and reserved.
completeness of the statementsrights information contained in this publication.
Subject to restrictions and disclaimer on last page.