Shockley ppt ch8

1. Shockley-Zalabak,
9e Update
Pamela S. Shockley-Zalabak
© 2016 Pearson Education, Inc. All rights reserved.
Chapter 8
Participating in
Organizations: Developing
Critical Organizational
Communication
Competencies
FPO for
Cover
Image

2. Learning Objectives (1 of 3)
8.1 Describe how decisions and effectiveness
of problem solving capabilities aid both the
organization as well as the participant
8.2 Identify participation challenges for problem
solving and decision making
8.3 Distinguish between problem solving and
decision making
8.4 Describe problem-solving processes
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3. Learning Objectives (2 of 3)
8.5 Report five decision making and problem
solving methods available to individuals,
groups and organizations
8.6 Describe individual and organizational
influences on and barriers to decision making
and problem solving
8.7 Relate problem solving and decision
making to excellence
© 2016 Pearson Education, Inc. All rights reserved.

4. Learning Objectives (3 of 3)
8.8 Express effective communication as
essential to problem solving and decision
making
8.9 Describe organizational communications
technologies
8.10 Describe how technology effects our
fundamental learning ability
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5. Introduction: Participating in
Organizations: Developing Critical
Organizational Communication
Competencies
Objective 8.1 Describe how decisions and
effectiveness of problem solving capabilities
aid both the organization as well as the
participant
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6. 8.1 Introduction: Participating in
Organizations: Developing Critical
Organizational Communication
Competencies
- Problem solving
- Competencies
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7. Participation Challenges for Problem
Solving and Decision Making
8.2 Identify participation challenges for
problem solving and decision making
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8. 8.2 Participation Challenges for
Problem Solving and Decision
Making
– Problem-solving and decision-making
– Changes in demographics
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9. Defining Problem Solving and
Decision Making
Objective 8.3 Distinguish between problem
solving and decision making
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10. 8.3 Defining Problem Solving and
Decision Making
- Problem solving
- Decision making
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11. Influences for Problem Solving and
Decision Making
Objective 8.4 Describe problem-solving
processes
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12. 8.4 Influences for Problem Solving
and Decision Making (1 of 2)
• Culture
- Organizational culture
- Organizing
• The Problem/Decision Issue
- Problem
- Decision situations
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13. 8.4 Influences for Problem Solving
and Decision Making (2 of 2)
• Communication Competency
- Competencies
- Problem solving
• Technical Competency
- Technical competency
- Dependency
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14. Methods for Problem Solving and
Decision Making
Objective 8.5 Report five decision making
and problem solving methods available to
individuals, groups and organizations
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15. 8.5 Methods for Problem Solving
and Decision Making (1 of 3)
• Individual Approaches
- Individuals
- Supervisors
• Leader Mandate
- Leader-made decisions
- Groups
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16. 8.5 Methods for Problem Solving
and Decision Making (2 of 3)
• Majority Rule
- Majority rule method
- Majority-rule decisions
• Powerful Minority
- Powerful-minority decision
- Powerful-minority method
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17. 8.5 Methods for Problem Solving
and Decision Making (3 of 3)
• Consensus
- Consensus method
- Challenges of the method
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18. Barriers to Effective Problem
Solving and Decision Making
Objective 8.6 Describe individual and
organizational influences on and barriers to
decision making and problem solving
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19. 8.6 Barriers to Effective Problem
Solving and Decision Making (1 of 2)
• Organizational Barriers
- Groupthink
- Organizational barriers
• Group Task and Procedural Barriers
- Group task barriers
- Procedural barriers
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20. 8.6 Barriers to Effective Problem
Solving and Decision Making (2 of 2)
• Interpersonal Barriers
- Group cohesion
- Interpersonal conflict
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21. Problem-Solving Processes
Objective 8.7 Relate problem solving and
decision making to excellence
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22. 8.7 Problem-Solving Processes (1 of 2)
• The Standard Agenda: A Rational Model
- The Standard Agenda
- The Diagnostic phase
- The Solution phase
• Brainstorming
- Brainstorming
- Basic rules
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23. 8.7 Problem-Solving Processes (2 of 2)
• Decision Tree Process
- Decision tree process
- Questions deal with
• Experientially Based Processes
- Experientially based processes
- Satisficing approach
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24. Increasing Problem-Solving and
Decision-Making Effectiveness
Objective 8.8 Express effective
communication as essential to problem
solving and decision making
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25. 8.8 Increasing Problem-Solving and
Decision-Making Effectiveness (1 of 2)
• Interaction Process Skills
- Interaction process skills
- Factors responsible for interaction process
skills
• Fact-Finding and Evaluation Skills
- Fact-finding and evaluating skills
- Decisions and solutions
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26. 8.8 Increasing Problem-Solving and
Decision-Making Effectiveness (2 of 2)
• Information Criteria
- Information criteria
- Characteristics for forming decision-making
rules
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27. Communications Technology in
Organizations
Objective 8.9 Describe organizational
communications technologies
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28. 8.9 Communications Technology in
Organizations
- Communication technologies
- Synchronous settings
- Asynchronous settings
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29. Increasing Technology
Effectiveness
Objective 8.10 Describe how technology
effects our fundamental learning ability
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30. 8.10 Increasing Technology
Effectiveness
- Technological environments
- Communications technology
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