1. b eshew atessem a@ g m ail.co m +2519-13-052972KIRKO S S UB CITY
WE RE D A 01,H.N O .223/1 8 • AD D IS ABABA, E THIO PIA
B E S H E W A T E S S E M A
PERSONAL DETAILS
MARITAL STATUS - SINGLE
NATIONALITY - ETHIOPIAN
DATE OF BIRTH - DECEMBER 21,1987
Marital statusSingle
SUMMARY OF QUALIFICATIONS, SKILLS AND VALUES
RESULTS-ORIENTED, TEAM-SPIRITED, HARD WORKER AND SELF MOTIVATED.
MORE THAN THREE YEARS OF EXPERIENCE IN BANKING INDUSTRY MAINLY; CUSTOMER
SERVICE,FINANCE& ACCOUNTING,CREDIT AND MARKETING INGENERAL.
SUMMARY OF EXPERTISE AND EXPERIENCE
BACKGROUND IN CUSTOMER-ORIENTED SERVICE OPERATIONS AND BUSINESS DEVELOPMENT,
INCLUDING SALES, MARKETING, AND PROMOTIONS.
EXCELLENT COMMUNICATION SKILLS; MAINTAIN POSITIVE RELATIONS WITH STAFF AND
CUSTOMERS AND ENVIROMENTALY ADAPTIVE.
FAMILIAR WITH MICROSOFT WORD, EXCEL, ACCESS, POWER POINT, E-MAIL, AND SPECIALIZED
RESEARCH SYSTEMS LIKE SPSS AND STATA.
EXPERIENCE HISTORY
FEBRUARY 2014 – ONWARDS - BUSINESS DEVELOPMENT OFFICER
ZEMEN BANK
 Look for areas of common interest where the bank can work with
clients.
 Perform industry analysis.
 Assess the major players in the economy and create partnership.
 Provide personalized services
 Identify and address needs of potential and existing clients.
 Inform clients on the banks specialties.

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 Counsel clients on how to go about doing their banking activities.
 Suggest and develop possible solutions for constraints that arise.
 Serve as an intermediary between the bank and clients.
 Address issues in a professional and courteous manner.
 Maintain a high degree of confidentiality regarding all affairs of the
bank and clients.
 Maintain a good working relationship with the different divisions of
the bank.
 Promote the bank and build its public image.
 Prepare monthly and yearly plan.
 Promote Zemen Bank’s Products and services to corporate clients.
 Assess the major players in the economy and create partnership.
 Provide personalized banking services (engage in customer
relationship management)
 Prfrorm Bank wide research Assecment
 Conducting Difeernet Marketing Researchs
 Pparticipating in the Advertizing productions
 Following Up the banks Adnertizing from its Production to Promotion.
 Build public image – act as an Ambassador
OCTOBER 2013 –FEBRUARY 2014- MERCHENDISELOAN OFFICER ATCREDIT
DEPARTMENT
AT ZEMEN BANK S.CO
 Ensures that the merchandise warehouse is convenient to pledged
goods,
 Undertakes merchandise counts in the presence of the
representatives of the borrower and our Bank’s Internal Auditor up

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on pledging merchandise to the bank,
 Registers the pledged merchandise in the appropriate stock card (bin
card),
 Ascertains that the sum insured amount can fully cover the
approved merchandise limit and the due date of the insurance is
active and reports same to the Credit Department,
 Ensures that the merchandise store keys are kept safely,
 Undertakes periodic counts of stock to ensure its amount and
physical condition,
 Makes sure that written pledge and release requests have got
approval from authorized personnel of the company,
 Ensures that the merchandise is insured against all relevant and
appropriate cover,
 Ensures that the required amount is credited to the loan account
before releasing merchandise,
 Keeps record of stock balance of all merchandise loans and
reconcile the balance,
 Submits weekly report on the movement & condition of inventory,
the age of the merchandise, and the condition of the warehouse to
the Manager of the Credit Department, Manager Corporate Loans
Division and the Credit Analyst in charge of the case,
JANUARY 2012–OCTOBER 2013 CUSTOMER SERVICE OFFICER ZEMEN BANK S.CO
 Accepting deposits, loan payments, processing checking and savings
account withdrawals.
 Maintainingan adequatecash drawer at all times; this includesbuying

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and selling currency from the Vault as necessary.
 Assisting in ordering, receiving, verifying, and distributing cash.
 Answering customer inquiries and refer customers to the proper
service area for issues that cannot be resolved at the teller line.
 Providing additional products including Cashier’s payment Order
(CPO).
 Maintaining the highest level of confidentiality with all information
obtained.
 Promoting the bank’s products and services.
 Representing the Bank in a manner that maintains and expands
positive relations with all customers, potential customers and co-
workers.
 Performingasa team member in allocating and coordinating the work
flow.
 Contributing to the fulfillment of department and company objectives
and goals.
 Complyingwithall departmentand company policies, proceduresand
regulations.
EDUCATIONAL QUALIFICATIONS
Degree/Diploma University/Board Class/Marks Year
1. DEGREE Economics
Jimma University
2.96 GPA 2011
2. MASTERS.
(Prospect2015)
DevelopmentEconomics(Msc)
DebreMarkos University
3.48 GPA Prospect
INDUSTRY EXPOSURE
BANKING INDUSTRY

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TYPE OF EXPERIENCES
STOCK TAKING /CONTROLLING
- SALES, PROMOTION, CUSTOMER SERVICE
MEDIA
S
Marital statusSingle
IT AND SOFTWARE KNOWLEDGE
- WINDOWS, WORD, EXCEL, ACCESS, POWERPOINT, PUBLISHER and MICROSOFT
OUTLOOK.
STATA
GAMS AND SAM ANALYSIS
PROFESSIONAL AFFILIATIONS AND MEMBERSHIPS
ETHIOPIAN ECONOMICS ASSOCIATION
HONOURS, AWARDS , CERTIFICATE HELD IN THE PAST
JIMMA UNIVERSITY(DEGREE) (JUNE 2012)
KIRKOS SUB CITY(VOLENTORY TEACHING) (JULY 2011)
ERKATA PLC(CUSTOMER SERVICE)(APRIL2012)
TIRU MENCH TRANING CENTER(CUSTOMER SERVICE)(FEBRUARY2013)
PETRAM PRIVATE LIMETED COMPANY(FIRE,SAFTY AND OCCUPATIONAL SAFTY) (NOV.2014)
2ND LEVEL DRIVING LICENSE (Dec. 2014)
REFERENCES
1. OjeunaMekconenn
Marketing Manager at Zemen Bank
-929-11-24-28 E-mail: ojeuna.mekconenn@zemenbank.com
2. Solomon MmamoW/Meskel
Manager-CrediApraisal and Loan Portifolio ManagementatZemenBbank s.co
+251 911-625138 E-mail: Solomon M.W/Mmeskel@zemenbank.com

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3. ZerayehuSemie(Phd)
AsociateProfesor at Addis Abeba University and Lecture at DebreMarkos University.
+251 934472215E-mail: : zerayehu2005@yahoo.com