This document provides an orientation for new employees at the Campus Recreation center at Boston College. It includes information about available programs and services at the recreation center, employee policies, professional development opportunities, and procedures for handling emergencies or injuries.

1. PLEASE WAIT TO TURN OFF
YOUR CELL PHONES
Campus Recreation
Summer 2012 Orientation

2. Facebook.com/BCRecreation
Twitter.com/BCRecreation
Instagram.com/BCRecreation
Youtube.com/BCRecreation
Pinterest.com/BCRecreation
www.bc.edu/rec

3. Welcome!

4. Campus Recreation cultivates life-long health
and active lifestyle experiences. We honor
the Jesuit commitment to the formation of
the whole person through diverse
programming in a safe, fun environment.

5. INTEGRITY: upholding a culture of honesty, trust, responsibility,
fairness, and accountability to maintain high standards in all we do.
PASSION: bringing commitment and energy to elevate the physical
and social well-being of the Boston College community.
DEVELOPMENT: fostering the personal growth of our members and
student leaders through self-discovery, experiential learning,
teambuilding and role modeling.
CAMARADERIE: creating a foundational home for relationships and
community at Boston College.
RESPECT: valuing opportunities to interact with those we serve and
maintaining our facilities to create a welcoming & caring environment.

6. • Constructed: 1971 by Creative
Building Systems of Melrose, MA
• Architect: Daniel Tully
• Design: Hyperbolic Parabloid
• Opened: March 1972

7. •Spin Room
•Pool Resurfacing
•Locker room
•Graphics
•Water fountains

8. • New Equipment:
• Synergy
• TRX Suspension Trainers
• Kettlebells
• Precor Ellipticals
• Stability Balls
• New Group Fitness Equipment: Body Bars, Resistance Bands, Yoga
Mats, Spin Bikes
• Programs
• Small Group Training: Kettlebell 101, classes that incorporate the new
Synergy piece, Fit Over 40 – Level 1 and Level 2, Brighton Yoga
• Group Fitness: Intro to Spin Class
• Personal Training
• Youth Programs: Youth Kickboxing, Youth Strength & Conditioning,
and combined programs with Aquatics

9. • Positive Attitude
• Respect
• Harassment or discrimination of any kind is unacceptable
• Speak up if you are uncomfortable
• Open-Door Policy – Always Available
• Smoking is prohibited
• Alcohol and Drugs Prohibited

10. • Locker
• 25% Off Programs
• Membership
• Fun Staff Activities (Summer Kickoff BBQ June 27th 5- 6:30pm, Halloween in July
July 25th 12pm, Ice Cream Social 4- 5:30pm, Field Day August 15th)
• Resume Building
• Recommendations
• Awards
• Parking Reimbursement

11. Show up on time for a shift
Shift Coverage
Feedback/Performance Reports
Program Evaluations

12. A
Under 14 years: Parent/guardian will need to remain not only
in the building but also in the general area with youth.
14 – 18 years: Parent/guardian must remain in the building
with youth, but does not have to be in the same area, i.e.
playing basketball, racquetball
18+ years: With a membership, is able to come in without
parent/guardian. Is also able to sign in guests under the age
of 18 years. Waiver must either be on file or signed by guests.

13. •New university policy for programs
•All employees associated with a youth program must
submit to a CORI check (Criminal Offender Record
Information)
•Watch an on-line training video and take a quick quiz
•Fill out a personal information disclosure form
• Prohibited Conduct
•Reporting – BC Police 2-4444

14. National Intramural Recreational Sports
Association
•Education/Resources
•Leadership opportunities
•Networking
•Professional Development
*MARS State Workshop
July 18, 2013 at UMass Recreation Center
Student Registration is $15

15. Personal Appearance
Uniforms and Name Tags
Hygiene, groomed
Professionalism
Food
Homework
Cell Phones
Music Devices/laptops

16. What is “Customer Service”
Be Aware: Always be alert and aware of our members.
Be Informed: Take the time to know our building, programs, offices.
Be Positive: Always have a smile on your face, be engaged.
Remember we need to be polite and helpful even to difficult customers.
Communicate: Pass comments/complaints on to your manager. If
you are getting the same complaints, share your ideas on how to help
with your manager.

17. • Be an attentive, patient and sympathetic listener
• Every complaint or concern deserves our full attention
• Always validate their concern
• Thank them for voicing the problem and always offer
some type of solution or direct them to the correct person

18. • Check-Call-Care

19. Personal Injury
Power Outages
Emergency Evacuation
Shelters in Place
Fire Extinguishers

20. Two Way Radio
Purpose
Proper use/terminology
Performing a radio check
Calling In Sick/Arriving Late
Front Desk Number – 617-552-8966
Ask for Supervisor on Duty
Communication While on the Job