1. The New Jersey Department of Children
and Families
http://www.nj.gov/dcf/families/early/visitation/
2. Barbara L. Scanlon, RN-MSN
Nurse Family Partnership Program Supervisor - Passaic & Bergen Counties
Partnership for Maternal and Child Health of Northern New Jersey
1 Ottilio Terrace, Paterson, NJ 07502
Cell Phone: (201) 321-7356
Office Phone: (973) 904-0856
Office Fax: (973) 942-5974
3.
4. NFP HAS
10 PROGRAMS
FOR NJ FAMILIES
PMCHNNJ
ADMINISTERS
NFP FOR
PASSAIC & BERGEN
(HUDSON & UNION)
5. • Maintaining and/or exceeding
at least 85% of the contracted
level of service (LOS)
• Retaining at least 60% of
home visitation families
for at least one year
[Data Source:
NFP Bergen & Passaic
FY16Q3 CQI Dashboards]
6.
7.
8.
9.
10. July 1, 2015 = 162 total
June 17, 2016 = 192 total
TOTAL CASELOADS = # 192
TOTAL CASELOADS = % 96%
Week Ending on: 6/17/2016
BERGEN 54 = 108%
PASSAIC 138 = 92%
11. Concrete strategies, techniques and tools:
• Hiring the right team – a team approach
• Shared Governance:
Including team members in decision making
• Flexibility – staff & clients
• Resources – agency & community
• Documentation
• Open door policy: Team & Supervisor
• Supervision – planned & unplanned:
Listening to your team members
12. INTERVIEW: A DOUBLE DOSE OF CONFIDENCE
(2-INTERVIEWERS –> 1 FORMAL & 1 INFORMAL)
QUALITIES OF NFP NURSE HOME VISITOR
SELF ASSESSMENT TOOL
SHADOW VISITS WITH TEAM HOME VISITORS
CAN THE CANDIDATE FOLLOW DIRECTIONS
FOLLOW-UP E-MAIL TO CONFIRM THE VISIT
TEAM MEETING = TEAM INTERVIEW
REVIEW THE JOB DESCRIPTION
GET THE BOSS’s APPROVAL <– FINAL INTERVIEW
14. HIRING THE RIGHT STAFF
FLEXIBLE SCHEDULING
ORIENTATION & PRECEPTING STAFF
SHADOW VISITS
DUAL VISITS
POLICIES – update as needed with staff input
MLOA / FMLA CYCLES
TEMPORARY – FLOAT NURSE HOME VISITOR
VALUE YOUR STAFF’S OPINIONS
COMMUNICATION
15. TEAM COMMENTS AND CONCERNS / UPDATES …
What’s new and exciting?
Encourage refueling
Listen to the needs and concerns of team members
Support their goals and hearts desires
Motivational Interviewing with Team members
Supervisors should have
Experience as home visitors
16.
17. • Reliable
• Safety
• Trustworthy
• Ownership of Program
• Accountable
• Buddy System
• Mentorship
• Preceptors
• Communicate Clearly
• Dress For Success – Team Attire
(you look the way you feel & you feel the way you
look)
18. Getting enough referrals
Educating the community
Advertising
Connecting with agencies to continue referrals
Clients not being informed that of the referral
Clients that do not answer the phone or door
Clients that move frequently
Scheduling to meet the needs of the clients
- work & school -
Family members that discourage home visits
Environmental Factors – neighborhoods
- safety - house mates
- sanitary - noise
19. Phone calls
Scheduling Flexibility
Alternate ways of contacting clients:
- What’s App - Alternate Phone #’s
- E-mail - Texting
Family members at visits & visits with Family
when client is not available
Short visits when needed
Clients Meet several team members
Office contacts – Admin & Supervisor
Meeting their needs – Listening to clients
… (Incentive Items - BOOKS / DIAPERS)
20. All of our home visitors and
home visitation programs
are the bright spots in the lives of the families
we serve and the programs we represent.
Remind your team – when they are in the community
They take your reputation with them.
They make a lasting impression about themselves.
They have the ability to impact so many lives.
They can be a positive guiding light
… a bright spot to so many.
21. IT HAS BEEN MY PLEASURE TO WORK WITH
A WONDERFUL & DEDICATED GROUP OF HOME
VISITATION PROFESSIONALS FOR >8 YEARS
I WILL BE STARING A NEW JOURNEY
IN TEXAS THIS JULY 2016 …
DIRECTOR OF NURSING EDUCATION FOR
CAREER POINT COLLEGE RN PROGRAM
SAN ANTONIO, TX
