Etiquettes for BBA and MBA students, The Golden and Platinum rules, Perception Equals Reality, Initial and Sustained Perception, APPEARANCE, Grooming, Mental rehearsal, Interaction: Listening skills, Business Communication, Telephone Etiquettes, Conference calls, Meeting Etiquette - Before the Meeting, Starting the Meeting, During the Meeting, Ending the Meeting, Dining Etiquette, Table Manners, Sustained perception, ATTITUDE, INTEGRITY, CIVILITY, SELF-DISCIPLINE.

1. Business Etiquettes
Balasri Prasad Kamarapu
B.Sc, M.B.A, (Ph.D)
balasriprasad@gmail.com
Mobile: 9059042489

2. Principles underpinning all etiquette:
The Golden and Platinum rules
 Golden: Treat others as you would like to
be treated
 Platinum: Treat others as they would like
to be treated

3. Perception Equals Reality
Two Stages:
 Initial Perception— (Immediate)
 Sustained Perception— (Over Time)

4. Initial and Sustained Perception
Initial Perception Sustained Perception
Presence Personal Substance
 Appearance & Professionalism
 Manner & Style  Attitude
 Etiquette  Integrity
 Awareness  Civility
 Work Ethic & Discipline
Presentation
 Listening and Interpersonal Skills
 Meeting Skills
 Business Meals

5. PRESENCE:
 APPEARANCE
 MANNER & STYLE
 ETIQUETTE

6. Presence
People begin to evaluate
us before any words are
ever spoken.

7. APPEARANCE
– Handshaking
– Dress
– Grooming
– First words
– Listening
– Introduction Style
– Voice
– Name Recognition/Recall

8. Grooming
 Neatly trimmed hair
 Light perfume or cologne, if required.
 Clean and trimmed fingernails
 Limited jewellery
 Hidden tattoos
 Polished shoes
 Belts - socks that match belt color

9. Mental rehearsal
 Before you enter a situation, visualize what
you are going to say and do—and then
mentally rehearse how you believe your
audience will respond.
 At the same time, visualize what your
audience’s most preferred communicator
would be saying and doing

10. Make your first words count
 Ask yourself, “What would the other person
like to hear me say first?”
 This will allow you to say something that
will show you see things from the other
person’s point of view.

11. Interaction: Listening skills
 How do you know someone is listening to
you?
 How do you feel when you know someone
is listening to you?
 How do you describe a person who is
listening to you?

12. Interaction: Listening skills
 How do you know someone is ignoring
you?
 How does it make you feel when you are
ignored?
 How do you describe a person who has
ignored you?

13. Interactive moment
 Why should you plan your non-verbal
communication as carefully as your verbal
behavior?

14. Business Communication

15. Telephone Etiquettes
 Identify yourself .
 Ask the person if he or she has time to talk.
 Make calls during normal business hours.
 Return calls the same day.
 Never put someone on hold without asking
permission.
 Don’t do other work while on the phone

16. General Do’s and Don’ts
 Outline points you want to make prior to
placing a call.
 If your party is not there, leave a brief
message and request a telephone
appointment.
 If your party answers, identify yourself,
stick to your outline and thank the person at
the end of the call.

17. Conference calls
 Prepare
 Be respectful
 Be inclusive
 Keep moving

18. Meeting Etiquette
 Before the meeting
 Starting the meeting
 After the meeting

19. Etiquette at Business Meetings:
Before the Meeting
 Arrive early to make sure meeting room is
set up correctly. Put agendas in place.
Provide for drinks and a light snack.
 Stand near the door to thank each person
who arrives. Ask what issues are of
particular interest to them.
 Introduce new members to existing
members

20. Etiquette at Business Meetings:
Starting the Meeting
 Ask new members of group to introduce
themselves. Ask historical members to give
their names and positions.
 Preview the agenda and set a time limit for
each item, including time at the end of the
meeting to come back to issues.

21. Etiquette at Business Meetings:
During the Meeting
Ask non-contributing members if they’d like
to add their perspectives.
Note: Interestingly, research shows talkative
members welcome the comments of others—
and shy members value inclusion in the
conversation.

22. Etiquette at Business Meetings:
Ending the Meeting
 Summarize agreed upon actions,
responsibilities and timing, later written as
minutes and distributed to relevant parties.
 Thank group and guests for their time and
contributions.

23. Dining Etiquette

24. Table Manners
Only begin eating after your host or guest is
seated and begins eating.
Observe pace of eating of others and conform
to their pace

25. Table Manners
 Lay napkin across lap
 When finished, put silverware in 10 o’clock
position
 Keep mouth closed when chewing

26. Sustained perception
• All Four Elements are Important
• Attitude
• Integrity & Trust: Always Doing the Right Thing
• Civility
• Self Discipline

27. ATTITUDE
Be positive about yourself, your work, your
boss, peers, co-workers, customers,
suppliers, and company.

28. ATTITUDE
“Winning is not a some time thing; it’s an all
the time thing. You don’t win once in a
while; you don’t do things right once in a
while; you do them right all the time.
Winning is a habit. Unfortunately, so is
losing.”

29. INTEGRITY
- Telling the truth
- Doing what you say you will do, reliability

30. CIVILITY
 POSITIVE REGARD FOR OTHERS
 SINCERITY
 EMPATHY: EMOTIONAL QUOTIENT
 TACT
 RESPECT FOR DIVERSITY

31. SELF-DISCIPLINE
 Making priorities and organizing time in
terms of those priorities.
 Putting the important ahead of the easy.

32. Thank You