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How BAASS Transformed into a Remote Workplace
- 1. How BAASS Transformed into a Remote Workplace BAASS Business Solutions Inc.
- 2. Why did BAASS implement access to a remote work environment? • Various locations, departments and a large scale of staff that need to be able to communicate, collaborate, schedule, file share and more • Keep in mind this is what we at BAASS are doing for our remote work environment • We understand you may work in a different industry or vertical but these suggestion can help you start the conversation about what you may need to transform or amplify enabling work from home
- 3. Commonly asked items for work from home • Access to ERP and CRM (PSA tools) • File sharing • For templates and forms • Communication tools • Phone, chat, email, and video conferencing • Hardware
- 4. ERP and CRM • BAASS uses Sage 300 ERP and Sage CRM as our professional service automation tools • These line of business tools allow us to track customers, marketing, sales, service, BAASS Customer Care Membership (CCM) Plans, tickets, and other aspects to run the organization • How do employees have access to these tools working remotely? • BAASS uses a remote desktop to access these systems any time, anywhere with a computer and internet connection • Gives us the same access in Sage ERP and CRM as on-premise
- 5. File Sharing • BAASS uses Microsoft Teams as a cloud-based file share solution • Microsoft Teams, SharePoint and Office 365 has been deployed internally on each employee’s computer • Giving them access to all files and templates, as long as they have an internet connection • Microsoft Teams enables employees to collaborate and edit documents in real-time
- 6. Communication Tools • BAASS’s biggest concern was the ability to provide support to customers, answering the phones and operator lines • As a fast-paced, detailed organization, access to staff and the rapidness was extremely important, as well as the ability to host internal and external meetings • All without having to compromise the security
- 7. Phone • BAASS uses a VoIP PBX (Private Branch Exchange) enabling us to answer our calls through the internet • We suggest that if you are currently using an on-premise phone system to look into hosted phone systems and VoIP PBX to enable remote working, as well as accessibility
- 8. Chat • BAASS has replaced many internal email communications with chat • Allowing us to communicate instantly with quick responses rather than flooding inboxes • Microsoft Teams has built-in communication & collaboration tools to help you work better together and stay informed • Microsoft Teams has allowed BAASS to set up chats dependent on groups, departments, projects and individuals
- 9. Video Conferencing • Internal meetings - Microsoft Teams • Due to the accessibility within instant messaging to turn chats into calls and vice versa • Feature to share screens for quick tutorials, or navigation • External meetings – Go to Meeting/Go to Webinar • The Go To platform offers conferencing lines to call into if someone does not have computer access • Gives us the ability to record meetings as desired
- 10. Hardware • BAASS provides laptops out to all staff • We suggest thinking the “new way” of using laptops, rather than the “old way” of desktop PCs • Laptops give employees the ability to pick up the physical device and take it where they need to go • Avoids employees having to use personal devices to complete company work
- 11. • Highly suggest that security should be looked at closely while allowing employees to work remotely such as: • Multi-factor authentication • Two-factor authentication • Complex passwords • Talk to your IT team about what they are able to implement to ensure security and reliability Security
- 12. Learn More If you would like to learn more about how BAASS can help you move towards becoming a remote workplace contact us today! www.baass.com/contactus Music: https://www.bensound.com