Customer Service By Azra Syed

Key Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Who Is Our Customer?

C = compares the product U = utilizes the product S = wants services T = follows trend O = may make the product obsolete M = modifies the product E = expresses desire & accordingly does expenditure R = gives quick reaction CUSTOMER

[object Object],[object Object],[object Object],What Is Service?

[object Object],[object Object],Customer Service

[object Object],[object Object]

[object Object],Good customer service

[object Object],Bad Customer Service

Customer Satisfaction (in percent)

Different kinds of customer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ways to keep customer for life ,[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Customer Service By Azra Syed

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