What's the value proposition in adding automation/orchestration on top of ServiceNow?

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Watch the webinar recording here- http://youtu.be/YpyI6RL4CGA You've heard about automating ticket creation in ServiceNow. Perhaps you've also heard that you can automate incident remediation for alerts generated outside ServiceNow. So is it worthwhile adding automation/orchestration on top of your ServiceNow instance? This webinar recording will answer this question, and provide examples of how automation can be deployed in your ServiceNow environment. For more information please visit us at: www.ayehu.com

Software

Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
slide 3© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Sample of eyeShare Users
slide 4© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

What has our research found?
slide 5© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Top 5 Processes Automated
slide 6© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
5. Event log monitoring
4. File Automation
3. Automate Service Restart
2. Automate SQL Query
1. Active Directory
Password Resets & Account
Unlocks

1 Thing They All Have In Common
slide 7© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Calculating the ROI of ITPA
slide 8© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Top 5 Value Propositions
slide 9© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
5. Tying together heterogeneous platforms
& environments into unified workflows
4. Documenting organizational knowledge
while becoming ITIL compliant in the process
3. Automating routine, repetitive procedures
to free up staff for more important tasks
2. Dramatically reducing alert storms & the
manual L1 labor needed to address them
1. Automating incident remediation and
ticket creation to create a closed loop
process

Demo
slide 10© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Last But Not Least
slide 11© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

RBA/ITPA Comparison
slide 12© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
Is IT Process Automation
Sole Focus of Company?
NO YES
Primarily used to
automate workflows for
IT Operations?
NO
(majority of use cases
are for HR, SLDC, etc.)
YES
Pricing
(not an apples-to-apples
comparison)
Starts at around $75k/yr.
(Based on what the
smallest customers with
their own instance of
SNOW would pay in
order to have all needed
components necessary
for automation)
Starts at around $7k/yr.

Platform
slide 13© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
Platform Availability Single Tenant SaaS only
Can be installed on-
premise or hosted, on
VM or physical machine
Can be deployed as a
stand-alone tool?
NO
(requires subscription to
ServiceNow ITSSM)
YES
(nothing else required)
Only requirement is a
server executable on one
machine?
NO
(requires MID server, &
often needs multiple
MID servers)
YES

Integrations
slide 14© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
OOTB Integrations with
Network Monitoring
Systems, allowing receipt
AND resolution of alerts
1-way
(via Event Mgmt. Pack)
2-way
(built into eyeShare for
multiple NMS’s -
Solarwinds, Nagios,
Splunk, HP OM, & SCOM)
OOTB Integrations with
ITSM Platforms
ServiceNow only
ServiceNow, BMC
Remedy, HP Service
Manager, & JIRA.
NOTE: Ayehu adding
additional integrations with
every version release.

Activities & Workflows
slide 15© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
# of prebuilt Activities
available
94 500+
# of prebuilt Workflows
included
Very few 120+
NOTE: Ayehu adding
additional prebuilt Activities
& Workflows with every
version release.

Skillset
slide 16© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
Level of skill needed to
automate simple
process?
Operator skills Operator skills
Level of skill needed to
automate complex
process?
Will likely require high-
level skills including
programming JavaScript
& PowerShell
Operator skills

Best of Breed
slide 17© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Ask Us Anything
slide 18© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
Please send any follow up questions to:
Guy Nadivi
guy@ayehu.com
www.ayehu.com
slide 19
Go To ayehu.com
Free trial version
of eyeShare!

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ADR, or Architecture Decision Record, is a valuable tool in software development for several reasons. It provides a centralized location for documenting and tracking architectural decisions, aiding both current and future team members. ADRs enhance communication among team members by documenting the rationale behind architectural decisions, especially beneficial during onboarding of new team members or when revisiting decisions. They serve as a knowledge base, enabling teams to learn from past decisions and refine their decision-making process. Additionally, ADRs contribute to transparency by helping stakeholders understand the reasons behind specific architectural choices. As with any other tool or process, introducing them into an organization can face several obstacles, and overcoming these challenges is crucial for successful implementation. In this talk I go through some common problems and our way of solving them.

Architecture decision records - How not to get lost in the past

Papp Krisztián

Investing in AI transformation today The modern business advantage: Uncovering deep insights with AI Organizations around the world have come to recognize AI as the transformative technology that enables them to gain real business advantage. AI’s ability to organize vast quantities of data allows those who implement it to uncover deep business insights, augment human expertise, drive operational efficiency, transform their products, and better serve their customers

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At the recent Microsoft Ignite 2023 conference, Microsoft unveiled a groundbreaking strategy that will redefine enterprise work management. The plan involves integrating Microsoft’s key planning tools, Microsoft To Do, Microsoft Planner, and Microsoft Project for the web into a unified experience called “Microsoft Planner.” What does this new strategy from Microsoft mean for current users? Join us and learn how best to take advantage of this announcement while gaining a clear path on how to elevate the current state of Microsoft Planner from a basic task manager to a comprehensive tool for Enterprise Work Management using OnePlan. Learn how OnePlan’s integration with Microsoft Planner allows for strategic alignment with business goals through advanced features like strategic planning, portfolio management, resource management, financial management, and more!

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

OnePlan Solutions

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Generic or specific? Making sensible software design decisions

Bert Jan Schrijver

Test automation is a cornerstone of software development and quality assurance in today's rapidly evolving digital landscape. Its significance cannot be overstated. Businesses can enhance efficiency, productivity, and accelerate software delivery to market through automation, streamlining testing processes effectively. This comprehensive guide addresses the best practices for test automation in 2024. It offers a detailed checklist to empower you to optimize your automation efforts and maintain a competitive edge.

The Ultimate Test Automation Guide_ Best Practices and Tips.pdf

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Unlocking the Future of AI Agents with Large Language Models

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Software Quality Assurance Interview Questions

Arshad QA

Technology has taken up space all over the world. From generating content with a single command on ChatGPT to getting your food served by Robots at your favorite restaurant, artificial advancements have ruled every space. Every industry is set to develop top-notch technology in every sector; finance, IT, healthcare, gaming, and banking, with competitive market standards. One of these rapidly growing industries is Mobile App Development. According to the Straits Research report, it is expected to reach USD 583.03 billion at a CAGR OF 12.8% between (2022 and 2030). It clearly shows how mobile app development has become an integral part of the digital landscape and revolutionized technology.

The Top App Development Trends Shaping the Industry in 2024-25 .pdf

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Direct Style Effect Systems -The Print[A] Example- A Comprehension Aid

Philip Schwarz

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