Maintain optimal levels of protection and operations for your Avaya networking solutions with comprehensive hardware and software support services. Learnm ore at http://bit.ly/1hUbjGR

1. Support
Services
Matter
Maximize
Uptime Increase
ROI
Proactive
Prevention
Competitive
Advantage
CSAT
8.6%
time to
resolve service
requests
extended
backlog
66%
self service
requests
229%
If there’s an outage, the Avaya emergency
recovery team swoops in to save the day!
90%
83%
<15min
2X
total outages
resolved in
<2 hours
online chats
resolved in
<1 hour
initial response
time objective
faster than
nearest
competitor 1
50%
Avaya Support from
2011
2014
The industry has changed.
For more information, go to http://www.avaya.com/usa/services/portfolios/support-services/
1
Avaya service-level objectives for response time are twice as fast as our nearest com -
petitor when it comes to the highest-severity requests. Based on competitive analysis
conducted by Avaya in July 2014.
All other data from internal Avaya analysis conducted in 2014.