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Introduction
11/16/2019Amazon1
• Amazon, Inc. is anAmerican based multinational electronic
commerce company.
• Headquartered ---Seattle, Washington.
• Jeff Bezosfounded Amazon.com, Inc. in July 5, 1994 asCadabra and
launched it online asamazon.com In 1995. It started asan online
bookstore.
• Amazon (Amazon) is one of the firstonline shopping sites launched
in 1995
• Since its inception, it has been consistently ranked asone of the best
retail sites on the Internet and is regarded asthe universal model for
successful Internet retailing.
2
2
contd…
11/16/2019Amazon2
 In March 1998,Amazonwasranked among the top 20 internet sites in
almost all the major marketsurveys.
 According to an analyst, "When you think of web shopping, you
think of Amazonfirst.
 TheForrester Power Rankingsin 2000, rankedAmazonasthe best online
shopping site.
 With 2.5 million titles, it becamethe“Earth’s BiggestBookstore”.
Vision ofcomapany
11/16/2019Amazon3
KeySuccessstrategies
11/16/2019Amazon4
• Knowing the market andindustry
• Focuson value-adding for customers
• Logistics
• Longtermvision
BusinessModel
11/16/2019Amazon5
• Amazon-to-Buyer SaleApproach
• Multi levelE-Commerce
• Customer Tracking
• It operates 7 websites that support theirbusiness operation
globally and offers 20 million items forsale.
14
HUMAN RESOURCE
11/16/2019Amazon6
 Some of our human resource position include are:
 HR Assistant
 HR Business partner
 HR manager
 Recruiter
 Recruiting Coordinator
 Recruiting Manager
 Talent Management Specialist Manager
 HR Analytics Specialist or Manager
 Compensation Specialist or Manager
 HR Technology or Process Project or Program Manager
Departments in amazon
11/16/2019Amazon7
 Administrative support
 Audio/video/photography production
 Business &merchant development
 Business intelligence
 Buying ,planning, & instock management
 Customer service
 Data science
 Database administration
 Design
 Economics
 Editorial , writing, & content management
 Facilities, maintenance& real estate
 Finance and accounting
Contd..
11/16/2019Amazon8
 Fulfillment &operation management
 Fulfillment/ warehouse associate
 Hardware development
 Human resource
 Investigation & loss prevention
 Leadership development& training
 Legal
 Machine learning science
 Marketing & PR
 Medical ,health , & safety
 Sales ,advertising & account management
Employee diversity
11/16/2019Amazon9
11/16/2019Amazon10
Recruitment and selection practice
11/16/2019Amazon11
 Non warehouse candidates go through five interviews that last on
average 2 or 3 hours each( 25% )
 “Bar raiser program”
 Anti-hiring pitch
 Pivot program
How to hire like Jeff Bezos
11/16/2019Amazon12
 will you admire this person?
 Will this person raise the average level of effectiveness of the
group they’re entering?
 Along what dimensions might this person be a superstar?
Benefits
11/16/2019Amazon13
 health/ mental health
 Medical advice line
 Financial security
 Restricted stock units
 Adoption assistance
 Maternity and parental leave
 Time off
 Employee discount
 Career choice
 Pay to quit policy
Marketing strategy
11/16/2019Amazon14
 Targets middle and upper class people’s
 positioned itself as a Glocal (Go global Act local)
 acquired many IT & e-commerce start-ups like pets.com,
audible.com, Junglee.com, IMBD.com, Zappos.com, Woot etc.
helps customers using existing technology of the acquired partners
at low cost.
 Continuous website improvement
 Email marketing
 Pay per click advertising
Marketing methods
11/16/2019Amazon15
 3 categories
 Amazon SEO
 Amazon Advertising
 Amazon External Marketing
SWOT Analysis
Strength & Weakness Opportunities & Threats
11/16/2019Amazon16
 Strength
 Brand Name
 Wide breadth of products
 Focus on customer
 Weakness
 Security
 Internet access
 Opportunities
 Speed of deliveries
 International expansion
 Threats
 New competitors- Walmart
 International Backlash
Supply chaindrivers
11/16/2019Amazon17
• Facilities:
• warehousing and order-fulfillment for third-partysellers
• 49 fulfillment centers acrossglobe
• United States– 14 spread across14 states
• Canada– 2
• France– 3
• Germany – 7
• Italy –1
• United Kingdom –8
• China–8
• Japan–6
• India -- 7
• Multi-tire inventory network.
Inventory
11/16/2019Amazon18
0
ships Seller’s products
the customer
service and delivery
customers
Fulfillment By Amazon(FBA)
11/16/2019Amazon19
1. Sellers send products
to an Amazon
fulfillment center or
schedule a pickup
2. Amazon stores
Sellers’ products –
from a single unit to
your entire inventory
3. Customers
Sellers’ products
Amazon, often
order
from
with
fast, free delivery
4. Amazon packs and 5. Amazon’s customer
from fulfillment center to creates loyal, happy
@Data Source:Amazon India CorporateWebsite
Aim ofFBA
11/16/2019Amazon20
Fulfillment By Amazon(FBA)
11/16/2019Amazon21
Seller
INFORMATION PRODUCT
Fc
INFORMATION PRODUCT
Customer
r
Advantages of FBA- “Yousell it, we ship it.”
11/16/2019Amazon22
Customers
keep coming
back for more
Cash on
delivery
payments
 Amazon Prime
Focus on your
business
Build Trust
Pay as you go
Amazon Easy Ship
11/16/2019Amazon23
2. Sellers schedule the
pickup and keep the
product packaged and
ready.
3. Amazon Easy Ship
delivery associate
picks up the package
from Sellers’doorstep.
4. Amazon Easy Ship
delivers the package to
the customer and picks
up Cash on Delivery
(COD) payments.
1. Customer orders
from Sellers using Pay
with Amazon. Sellers
get a notification of the
order via email, Seller
Central.
@Data Source:Amazon India CorporateWebsite
11/16/2019Amazon24

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Amazon

  • 1. Introduction 11/16/2019Amazon1 • Amazon, Inc. is anAmerican based multinational electronic commerce company. • Headquartered ---Seattle, Washington. • Jeff Bezosfounded Amazon.com, Inc. in July 5, 1994 asCadabra and launched it online asamazon.com In 1995. It started asan online bookstore. • Amazon (Amazon) is one of the firstonline shopping sites launched in 1995 • Since its inception, it has been consistently ranked asone of the best retail sites on the Internet and is regarded asthe universal model for successful Internet retailing. 2 2
  • 2. contd… 11/16/2019Amazon2  In March 1998,Amazonwasranked among the top 20 internet sites in almost all the major marketsurveys.  According to an analyst, "When you think of web shopping, you think of Amazonfirst.  TheForrester Power Rankingsin 2000, rankedAmazonasthe best online shopping site.  With 2.5 million titles, it becamethe“Earth’s BiggestBookstore”.
  • 4. KeySuccessstrategies 11/16/2019Amazon4 • Knowing the market andindustry • Focuson value-adding for customers • Logistics • Longtermvision
  • 5. BusinessModel 11/16/2019Amazon5 • Amazon-to-Buyer SaleApproach • Multi levelE-Commerce • Customer Tracking • It operates 7 websites that support theirbusiness operation globally and offers 20 million items forsale. 14
  • 6. HUMAN RESOURCE 11/16/2019Amazon6  Some of our human resource position include are:  HR Assistant  HR Business partner  HR manager  Recruiter  Recruiting Coordinator  Recruiting Manager  Talent Management Specialist Manager  HR Analytics Specialist or Manager  Compensation Specialist or Manager  HR Technology or Process Project or Program Manager
  • 7. Departments in amazon 11/16/2019Amazon7  Administrative support  Audio/video/photography production  Business &merchant development  Business intelligence  Buying ,planning, & instock management  Customer service  Data science  Database administration  Design  Economics  Editorial , writing, & content management  Facilities, maintenance& real estate  Finance and accounting
  • 8. Contd.. 11/16/2019Amazon8  Fulfillment &operation management  Fulfillment/ warehouse associate  Hardware development  Human resource  Investigation & loss prevention  Leadership development& training  Legal  Machine learning science  Marketing & PR  Medical ,health , & safety  Sales ,advertising & account management
  • 11. Recruitment and selection practice 11/16/2019Amazon11  Non warehouse candidates go through five interviews that last on average 2 or 3 hours each( 25% )  “Bar raiser program”  Anti-hiring pitch  Pivot program
  • 12. How to hire like Jeff Bezos 11/16/2019Amazon12  will you admire this person?  Will this person raise the average level of effectiveness of the group they’re entering?  Along what dimensions might this person be a superstar?
  • 13. Benefits 11/16/2019Amazon13  health/ mental health  Medical advice line  Financial security  Restricted stock units  Adoption assistance  Maternity and parental leave  Time off  Employee discount  Career choice  Pay to quit policy
  • 14. Marketing strategy 11/16/2019Amazon14  Targets middle and upper class people’s  positioned itself as a Glocal (Go global Act local)  acquired many IT & e-commerce start-ups like pets.com, audible.com, Junglee.com, IMBD.com, Zappos.com, Woot etc. helps customers using existing technology of the acquired partners at low cost.  Continuous website improvement  Email marketing  Pay per click advertising
  • 15. Marketing methods 11/16/2019Amazon15  3 categories  Amazon SEO  Amazon Advertising  Amazon External Marketing
  • 16. SWOT Analysis Strength & Weakness Opportunities & Threats 11/16/2019Amazon16  Strength  Brand Name  Wide breadth of products  Focus on customer  Weakness  Security  Internet access  Opportunities  Speed of deliveries  International expansion  Threats  New competitors- Walmart  International Backlash
  • 17. Supply chaindrivers 11/16/2019Amazon17 • Facilities: • warehousing and order-fulfillment for third-partysellers • 49 fulfillment centers acrossglobe • United States– 14 spread across14 states • Canada– 2 • France– 3 • Germany – 7 • Italy –1 • United Kingdom –8 • China–8 • Japan–6 • India -- 7
  • 18. • Multi-tire inventory network. Inventory 11/16/2019Amazon18
  • 19. 0 ships Seller’s products the customer service and delivery customers Fulfillment By Amazon(FBA) 11/16/2019Amazon19 1. Sellers send products to an Amazon fulfillment center or schedule a pickup 2. Amazon stores Sellers’ products – from a single unit to your entire inventory 3. Customers Sellers’ products Amazon, often order from with fast, free delivery 4. Amazon packs and 5. Amazon’s customer from fulfillment center to creates loyal, happy @Data Source:Amazon India CorporateWebsite
  • 21. Fulfillment By Amazon(FBA) 11/16/2019Amazon21 Seller INFORMATION PRODUCT Fc INFORMATION PRODUCT Customer r
  • 22. Advantages of FBA- “Yousell it, we ship it.” 11/16/2019Amazon22 Customers keep coming back for more Cash on delivery payments  Amazon Prime Focus on your business Build Trust Pay as you go
  • 23. Amazon Easy Ship 11/16/2019Amazon23 2. Sellers schedule the pickup and keep the product packaged and ready. 3. Amazon Easy Ship delivery associate picks up the package from Sellers’doorstep. 4. Amazon Easy Ship delivers the package to the customer and picks up Cash on Delivery (COD) payments. 1. Customer orders from Sellers using Pay with Amazon. Sellers get a notification of the order via email, Seller Central. @Data Source:Amazon India CorporateWebsite