Watch our Webinar Recap and get practical insights on how to successfully scale your automation program.

1. 1

2. Sources:
- Forrester: The Future of Work – A Pandemic Spotlight
- PwC CFO Pulse Survey, 2020
- Gartner
The adoption of RPA is accelerating at a faster rate
than any other enterprise software in history…
Nearly 50% of the organizations will
increase RPA spent over the next year
due to COVID-19
The main goals for the RPA investment are:
83% - Increase agility, diversity, & resiliency
80% - Address extraordinary cost pressures
75% - Support remote workforces
RPA software market grew
63% in 2019 to $1.4B and
will reach nearly universal
adoption by 2023
While 80% of CFOs are
implementing cost
containment initiatives, only
less 20% will be cutting out
digital transformation
investments

3. 3But still, most organizations are struggling to
successfully implement RPA at scale…
Sources:
- SSON State of Shared Services Industry Report 2020
- Deloitte Survey, The Robots Are Ready, Are You?
65% of the organizations have
not been able to automate more
than 10 processes
63% of organizations do not meet delivery
deadlines for RPA projects. For the ones
that succeeded, longer-than-anticipated
implementations delayed ROI.
Only a tiny minority (3%) of
progressive organizations have
reached any form of scale with
more than 50 processes in service

4. Have the disruptions caused by Covid-19 accelerated the
need for process automation in your organization?
1. Yes, we were already implementing RPA before COVID and now planning to accelerate
2. Yes, we are now in the process of getting started
3. Yes, we have a pressing need for automation but not the budget
4. No, we had started implementing RPA and it was put on hold
5. No, process automation is not a priority

5. 5
The question is…Why is it so hard
to scale an RPA program?

6. 6
Many Organizations Do Not Begin
With The End Goal in Mind…
What are the business
drivers you are seeking
to get with RPA?
Cost Reduction Scalability Agility
Real-Time
Reporting
FocusOne Version
of the Truth
Touchless
Transaction
Processing
Quality &
Controls
Customer &
Employee
Experience

7. 7
4 Key Pillars to Effectively Achieve RPA Adoption
MostCommonPitfalls
Realistic
Expectations
Executive
Alignment
Trust the
Technology
Capturing the
Value
=+ + +
Organizational
Adoption
• 100% automation
should not be the
target
• Underestimating
operational
complexities
• Dependencies on
external applications
• Not every process will
have a payback of
less than 12 months
• Lack of talent and
experience
• Poor process design
• Unresolved exceptions
• Automations that
create more work
• Lose trust and
credibility from the
operations team
• Scope management
• Never ending
implementations
• Implementation cost
overruns
• Commitment to
change
• Organizational
impatience
• Loss of sponsorship
• Stalled automation
program
• Starting the
journey without a
clear vision
• Attempting to boil
the ocean
• Limiting the
benefits of RPA to
just cost savings
01 02 03 04

8. What is the primary challenge that is impacting your
ability to scale your automation program?
1. Finding the right resources to execute the program
2. Performance issues with my current RPA partner
3. Getting funds and proving ROI
4. Selecting additional processes to scale the program
5. I am not facing any challenges

9. 9
From POC to Industrializing RPA across the organization…
Why do most companies get stuck under 10 processes?
Most organizations jump directly into a POC to test the technology before understanding the true potential impact of
automation within the organization. This leads to stalling automation programs and lost credibility from the operation
Where do you start?
Proof of
Concept
• Picking the right process to prove the
value POC candidate selected based
on your key business drivers:
• Cost Reduction
• Efficiencies & Scalability
• Cycle Times
• Customer Satisfaction
• Revenue Enablement
• Controls
• RPA Architecture Definition
• Full Production Robots
• Lessons Learned
What’s the end goal?
RPA Strategy
& Vision
• What are your main drivers for
implementing automation?
• What are the key tools and
technologies that get you to where
you want to be?
• RPA
• Artificial Intelligence
• Process Mining
• What are the best process
candidates within your organization?
• What is the potential business case?
• How should you prioritize?
How do you industrialize it?
Operating Model
Definition &
Expansion
Ongoing Support
& Continuous
Improvement
How to ensure long term benefit?
• Qualified ongoing support team:
• 24x7 Maintenance & Support
(Based on SLA)
• Structured issue tracking and
resolution process
• Benefit quantification and
reporting
• Continuous Improvement:
• Measured automation
performance
• Preventive maintenance
• Automation enhancement based
on new technologies
Overlooked or Incomplete
Complete but partially
successful
Ad-hoc, non-scalable support
model
Further investment gets
stalled
Most organizations are getting stuck here…
• Operating & Governance Model Definition
• RPA CoE – In-house vs. Hybrid
• SLA Definition
• Performance Management
Framework
• Opportunity Evaluation & Prioritization
• Implementation Roadmap
• Business Case
• Ensure access to the right talent
• Business Analysts
• Solution Architects
• Developers
• Infrastructure Support

10. How many processes have you been able to automate
with RPA?
1. None
2. Less than 10
3. 10 to 20
4. 20 to 50
5. More than 50

11. 11Building the right implementation capabilities for the first wave of
automations will drastically improve your chances for success
Automation Sponsor:
Initiates the idea of automation, underwrites
resources and protects progress into business
adoption
Automation Infrastructure Engineer:
In charge or Server installations and
troubleshooting
Automation Solution Architect:
In charge of defining the Architecture of the
automation solution. Guardian of the end to end
performance of the solution agreed
Automation Developer:
In charge of designing, developing, and testing the
automation & analytics artifacts
Automation Champion:
• Imprints the RPA vision and mission within the
organization
• Acts as an internal Evangelist for automation
• In charge of ensuring a healthy automation
pipeline
• Head of the operational management of the
virtual workforce
Automation Change Manager:
In charge of creating a change and communication
plan which is aligned to the project deliverables, in
order to ease the automation adoption within the
company
Automation Business Analyst:
• Process Subject Matter experts located in
Business Operations
• In charge of creating the process definitions and
process maps used for automation
Automation Operator:
• Administers, orchestrates and controls the
virtual workforce in operational environment
• Focused on continuously improving the robots
operational performance
Automation Service Support:
First line support for the automation solution
deployedOPERATIONS TRANSITIONS TEAM
BUSINESS PROCESS REENGINEERINGSKILLS BUSINESS CHANGE SKILLS
OPERATIONAL SKILLS IT DEVELOPMENT SKILLS LEAN DEVELOPMENT SKILLS
*The Robotic Operating Team or Centre of RPA Excellence is
fundamentally a cross functional team with the clear objective of deploying
the RPA automation on a global basis as quickly, as efficiently and as
safely as possible
Regardless of whether you staff these skills internally or through a partner, you will need them to implement RPA right:

12. 12The Value of Partnering with an RPA Expert
63% of Organizations Engage With an RPA Implementation Partner…
In-house
1.
• Implement – Internal
• Operate - Internal
Hire Digital
Transformation
Consultants to support
the transition
2.
• Implement – External Support
• Operate - Internal
Hybrid (MS + In-House)
3.
+
• Implement – External Support
• Operate – External Support
• Self-funded innovation, fastest time to
benefit & adoption
• True refocusing of internal organization
to higher value work
• Risk is more cultural than operational
• “Lowest” cost
• Highest risk
• Slower adoption
• Reduced risk
• “Highest” cost
• Accelerates adoption?

13. Do you agree that working with an external partner can
help you accelerate your automation journey?
1. Strongly Agree
2. Agree
3. Neutral
4. Disagree
5. Strongly Disagree

14. 14
Panel Discussion

15. 15
Galls Automation Story:
The Importance of a Clear Vision

16. 16
The Benefit of Partnering with an
RPA Implementation Expert

17. 17
Organizational Adoption

18. 18
RPA Mistakes to Avoid

19. 19
The Challenges of Operating
RPA At Scale

20. 20
Going beyond RPA…
Key Components of your Hyperautomation
Journey

21. 21
#1 Gartner Top 10 Strategic Technology
Trend for 2020: Hyperautomation
Source: “Gartner Top 10 Strategic Technology Trends for 2020,” October 21,
2019. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/"
RPARPA
Machine
Learning
Long-Running
Workflows
Process
Mining
Native
Integrations
Advanced
Analytics
AI skills
(NLP, AI Computer Vision, Intelligent
Optical Recognition)

22. 22
The UiPath Platform Allows you to Manage Your end-to-end
Hyperautomation Journey from Discovery to Measurement
Plan
Discover what to
automate with process
mining powered by AI
Professional developers,
citizen developers, and
employees create
automations
Securely deploy
and manage
automations from anywhere,
at scale
Robots work with
your applications
and your people
to carry out automations
People and robots work
together to automate
complete processes
Embedded analytics give
you deep insights into
business metrics, not just
robot metrics
Discover Build Manage Run Engage Measure
Automation Hub
Process Mining
Task Capture
Task Mining
Action Center
Chatbots
Insights
The Basics - Main focus for initial RPA Programs
StudioX
Studio
Orchestrator
Cloud Platform
Attended Robots
Unattended Robots
AI Fabric
Test Manager
AI Robots
Testing Robots
Manual, time-
consuming process
Humans in the
loop
What is not measured
does not existMaking AI a reality
Studio Pro

23. How far have you gone the path of implementing other
Intelligent Automation technologies beyond RPA?
(e.g. NPL, Machine Learning, AI, Process Mining, etc.)
1. Have not started at all
2. In the process of evaluation
3. Starting to pilot some additional technologies
4. Have broadly implemented multiple IA solutions beyond RPA

24. 24
Q&A

25. Would you like to schedule a consultation with
Auxis to explore ways to support your automation
program?
1. Yes
2. No

26. Thank you for
joining us today!
Eduardo Diquez
Intelligent Automation Director
Auxis
Eduardo.diquez@auxis.com
Jim Dugan
Chief Revenue Officer
Galls
Dugan-Jim@galls.com
Chet Chambers
Chief Evangelist
UiPath
Michael.chambers@uipath.com
Eric Liebross
Sr. VP Business Transformation
Auxis
Eric.liebross@auxis.com
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