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DESIGN AT THE
FINISH LINE
Leveling up your deliverables
for VIPs
@AustinHeerwagen
WHY SHOULD
WE KEEP
PAYING YOU?
I ASKED FOR THEIR
FEEDBACK
I feel like I’m getting good value for my
dollars
I would recommend Koda Digital to a
colleague
3.3 /
5.0
3.8 /
5.0
WHY ME?
o Fantasy eSports
o Predictive modeling at Boeing
o Software development
o Marketing consultant
o Koda Digital
o Entrepreneur's Organization
AUSTIN HEERWAGEN
WHAT’S IN
IT FOR YOU
Don’t forget to focus on what really matters – what
the VIP actually sees.
Consider the design of your deliverables
Because nothing feels worse than putting in the work
and throwing it straight to the trash can.
Get more credit for your work
Successful careers are largely based on trust.
Achieve more of your aspirations in less time.
Learn more tools to gain trust with your
VIPs
WHAT DO
THEY WANT?
WHY?
DANIEL
GOLEMAN
Author & Science
Journalist
THE VISIONARY
LEADER
o Inspiring
o Empathetic
o See plans for the future, but don’t
know how to get there
o They need the team to find the
path
“Come with me”
THE COACHING
LEADER
o Motivating
o Trusting
o Pushes people to achieve their full
potential
o Enjoys challenging conversations
and goal setting
“Try this”
THE AFFILIATIVE
LEADER
o Empathetic
o Trusting
o All about creating connections
o Focus on emotional needs first
“People come first”
THE PACESETTING
LEADER
o Demanding
o Direct
o Sets challenges and expects the best
o Work hard to rescue a situation
themselves
“Do as I do, now”
THE
DEMOCRATIC
LEADER
o Trusting
o Collaborative
o Want input from every person on the
team
o Have a need for team consensus
“What do you think?”
THE
COMMANDING
LEADER
o Dictatorial
o Direct
o Gives clear directions
o Expect full compliance, whether
you agree or not
“Do what I tell you”
THIS IS JUST A
BASELINE
People don‘t fit into boxes for long.
What type of persona do they want to
be?
YOUR VIPs
HAVE USER
STORIES
@AustinHeerwagen
Cody is my best friend
THIS IS CODY
A VIDEOGAME - DESTINY
How is it 4am already?
CARROLLTON
HAS OLD SILOS
Carrollton Feed Mill
110ft built in 1949
Small, historic downtown
Babes Chicken
CARROLLTON, TX
...and it was sketchy.
INSIDE, YOU
ROCK CLIMB
BUILD TRUST BEFORE YOU DROP THE MIC
Use small, easily agreed upon
facts at first
Treat your deliverable like a
story
Take their user story into
account
THIS CAN TAKE A LOT OF TIME
You will need to find the balance between building trust and being pedantic.
GET COFFEE A
FEW TIMES
BEFORE YOU
ROCK CLIMB
@AustinHeerwagen
A QUESTION
DO YOU GET YOUR VIPs
INVOLVED IN YOUR PROCESS?
Management teams aren't good at asking questions. Inbusinessschool, we train
them tobe good at giving answers.
Clayton Christensen, MBA
Harvard Business School
ASK QUESTIONS
Harvard 2017
Third-parties were not
influenced by the number
of questions
People who asked
more questions were
liked more
ASK QUESTIONS
Duke 2015
Extraversion increased
mimicry
Questions build
trust with all VIP
personas
Use their language
Your questions do not
need to be hard
Start here
NOW WE CAN
SKIP SOME
BORING STUFF
Give credit to any input
you received.
You may need to recap your process
BEWARE OF NEW VIPs
GET THE JUDGES
IN YOUR CORNER
@AustinHeerwagen
TEACHER
APPRECIATION
WEEK
ALL THE STUDENTS BRING GIFTS
LADDER OF
INFERENCE
A QUESTION
HOW FAST DO PEOPLE CLIMB
THIS LADDER?
Reflexive loop
Our beliefs affect
what data we select
next time
PAVE A NARROW PATH
You may have to climb down
with them
Don’t leave room for rampant
inference
Don’t go too fast, too soon
DEVELOP
CLIMACOPHOBIA
@AustinHeerwagen
Isyour prototype going to end up
in someone’s inbox?
Without you, does yourhandout
gain enoughtrustfor yourbig
conclusion?
A full story arc to build trust,
offer conclusions, & tackle
objections.
ONE TO TAKE HOME
A narrow path with no
distractions and supportive of a
grand story.
ONE FOR SHOW & TELL
CONSIDER TWO VERSIONS
ORDER
TAKE-OUT
@AustinHeerwagen
DON’T FORGET THE DETAILS
How does your microphone
sound?
What paper are you using?
Is my VIP in the best mood?
@AustinHeerwagen
NOTHING
MATTERS IF YOU
DON’T FINISH
DESIGN AT THE
FINISH LINE
VIPs HAVE USER
STORIES
GET COFFEE A FEW
TIMES BEFORE YOU
GO ROCK CLIMBING
GET THE JUDGES IN
YOUR CORNER
DEVELOP
CLIMACOPHOBIA
ORDER TAKE-OUT
WRAPPING
IT UP
Consider the design of your deliverables
Get more credit for your work
Learn more tools to gain trust with
your VIPs
DESIGN AT THE FINISH LINE
@AustinHeerwagen
austin@kodadigital.com
/in/austin-heerwagen
THANK YOU
PSST, WE’RE HIRING
- Marketing Manager
- Relationship Manager

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Design at the Finish Line

Hinweis der Redaktion

  1. Published in 1995
  2. Bill Parcells 1983 head coach of the Giants, won 3 games. In 6 seasons won 2 super bowls 1993 coach of the Patriots, previously won 3 games in the last 2 seasons. In 1996 they went to the Super Bowl 1997 head coach of The Jets went from 1-15 to conference championship in 2 years He’s so good that Jerry Jones pulled him out of retirement in 2003
  3. Jack Welsh CEO of General Electric from 1981 – 2001 Grew GE by over 4000% Hated micromanagement and thought there should be more deadlines Fired bottom 10% of his managers and heavily rewarded the top 20% Estimated $420 million severance package
  4. Winston Churchill May 1940 became prime minister Things were looking grim for Britain British forces were falling back to Dunkirk and France had all but fallen Viecount Halifax, Foreign Secretary, wanted to explore peace negotiations with Germany
  5. Fear of climbing