1. Audra J. Stempel
bernenysecty@gmail.com
PROFESSIONAL EXPERIENCE:
Mindlance, GlaxoSmithKline, East Durham, NY 2014 to 2016
Quality Assurance Administrative Assistant
 Executed and reviewed Manufacturing/Packaging Batch Records
 Provided 100% record retention compliance according to FDA requirements
 Calendar and travel management in MS Outlook plus Meeting Manager/Sharepoint for setting up meeting
rooms
 Level 1 Auditor
 Saved the company time and money ($5,000) by ordering supplies for a training from within GSK network
United States Postal Service, Berne, NY 2014 to 2015
Rural Carrier Associate (Sub)
 Responsible for sorting the mail, and delivering the mail by personal vehicle (worked every other Saturday)
Management Advisory Group of NY, Inc., Catskill, NY 2013 to 2014
Executive Assistant
 Maintained monthly motor vehicles files
 Received company mail plus faxes while maintaining a daily log of incoming checks
 Tracked staff time by client in MS Excel spreadsheets
 Calendar and travel management in MS Outlook plus setting up meeting rooms
 Personalized all contracts using mail merge function in MS Word
Hannaford Supermarket, Voorheesville, Albany, Clifton Park, NY 2009 to 2013
Customer Service Leader
 Provide a high level of customer service while building relationships with customers as their cashier and/or
point of contact when pursuing their grocery items
 Customer Service Leader for 10-15 cashiers
 Delivered training/coaching to all cashiers
Kelly Services, NYS Governor’s Office of Employee Relations, Albany, NY 2010 to 2011
Project Assistant
 Provided a high level of customer service while building relationships with customers via MS Outlook email
and as the receptionist using the multi-line telephone
 Maintenance of membership and contact records
 Track online applications in new online system
Kelly Services, Wellpoint, Albany, NY 2010 to 2010
HEDSIS Administrative Assistant
 Provide a high level of customer service including building relationships with members and their physicians to
track quality initiatives in MS Access and via a call center setting while using medical terminology
Albany Medical Center, Albany, NY 1996 to 2008
Hospital and Nursing Administrative Coordinator
 Spear headed quality improvement initiatives for service, patients and employee performance
 Executed database management systems (MS Access and Excel)
 Executed nursing newsletter (MS Publisher)
 Executed meeting minutes for 10 committees monthly as well as processing credentialing for 3 physicians
EDUCATION:
A.A.S. / Executive Office Assistant / H.V.C.C. / Troy NY
CERTIFICATION:
 MOUS Certification in Word
MEMBERSHIP:
 Member of IAAP (International Association of Administrative Professionals®)