Presented during PTD's PAC 2011 at INTAN Petaling Jaya.

1. • Poor service quality & after
sales support.
• Ignoring product feedback.
• Lack of politeness.
• No common standards.
• Zero knowledge on
products.
• Cost constraints.
•
•
•
•
Upgrade and update.
Listen and act.
Behavioral actions.
Embrace ISO for unifying
and simplify processes.
• Involve staff with product
features.
• Allocate sufficiently.
PAC 2011 - 25