The problem of identity theft in call centers is not new or restricted to the USA. The problem here is that offshore operators are no more dishonest than on-shore operators; it is a matter of whose law applies when a data breach occurs. The US has mandatory reporting of data breaches. But if identity theft occurs in an off-shore call center, then whose law applies?
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Armor vox call-centers-and-pencil-and-pen-attacks
1. TECHNOLOGY WHITEPAPER
ArmorVox - Solving Call Center Identity Theft
How to use Voice Identification to Protect Global Call Centers
Against Even “Paper and Pencil” Attacks
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