Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Was ist angesagt?
Was ist angesagt? (20)
Andere mochten auch
Andere mochten auch (16)
Ähnlich wie GSC BA Overview 0_13
Ähnlich wie GSC BA Overview 0_13 (20)
GSC BA Overview 0_13
- 1. 1 Global Supply Chain Business Architecture for Publishers Business Architecture Overview
- 2. 2 Enterprise view of Supply Chain Suppliers Publisher Customers
- 3. 3 Supply Chain models deliver products and services across different customer segments Supply Chain Models Make to Order Make to Stock Assemble to Order Assemble to Stock Configure to Order Product and Delivery Models Products •Digital •Print •Media •Kits •Purchased Products Services Rights Delivery Models •Direct Sale •Wholesale •Sale to retailer •Sale to rental •Digital access •Subscriptions Customers Business Segments • School • Higher Education • Professional • International Customers • Institutional • Students • Professors • Distributors • Retailers
- 4. 4 Product Management Product Development Production Manufacturing and Inventory Warehouse and Distribution Customer Service Plan Sales DataMarketing Data Specs Supply Chain operations depend on a complex set of functional interactions across the enterprise Masters
- 5. 5 Supply Chain Enterprise Model •Policy / Process •Physical Infrastructure •Technology •Organization •Plan •Source •Deliver •Service •Sourcing and Distribution Network •Deployment Strategy •Performance Management & Metrics •Products and Services •Business Units •Business Models •Customer Segments •Differentiated Supply Chains Strategy Architecture InfrastructureOperations
- 6. 6 Supply Chain Operational Model BusinessFunctionalityandCapabilities Plan Source Deliver Service • Demand Planning ( FG and Paper ) • Supply planning ( FG and Paper) • Demand and Supply Balancing • Product specifications ( PPB) • Product Cost Estimation • Generate PO • Goods Received • Finished good QC and QA • Invoice processing • Vendor Management • Vendor Selection • Warehouse Management • Transportation Management • Assembly • Physical delivery • Digital delivery • Digital access • Customer Mgmt. • Product Mgmt. • Order Mgmt. • Digital Provisioning • Billing • Payments • Returns • Technical support • Self service support SC Models Level 1 Capabilities Level 2 Capabilities Make to Order Make to Stock Assemble to Stock Assemble or Configure to Order
- 7. 7 Supply Chain Plan Capabilities Demand Planning Sales Data Collection Sales Data Analysis Marketing forecast Forecast adjustment Final Published forecast Comparing forecast with actual Supply Planning Stock on hand Reorder / reprints • Lead times management US and International suppliers Capacity Planning Data Collection Time series forecast Event forecast Consensus forecast Variance reporting Demand Supply Balancing High Activity / low activity schedule – staffing requirements High storage / low storage schedule – storage requirements
- 8. 8 Supply Chain Make or Source Capabilities Product specifications (PPB) Assign Paper Type to ISBN Manage Print, Bind and Other specs Manage Non-Book (kits, media, packaging) specs Specification data exchange – XBITS and MHE standards Specification import Vendor Management Preferred Vendors Non preferred Vendors Vendor rating (reporting an metrics) Vendor terms and pricing Contract Management - Sourcing and RFP Cost Estimation and Vendor Selection Manufacturing cost estimation Automated Estimation Price scale maintenance Non scale price management Vendor discounts Alternate vendor identification Generate PO Single line PO Single vendor PO Multiple vendor PO MH Inventory Paper PO and No Value PO ( inventory transactions) Blanket PO Transmit PO – XBITS Support Goods Received FG Inventory Paper inventory • Allocation of Demand • Usage/Relieve Inventory • Inv. Transfer • Inv. Destructions/S crap • Inventory Returns • Inventory Sale • Age of Inv Tracking to PO QC and QA External Kitting Sub-inventory set- up and control Component receipt and consumption Vendor Receiving Auto-receipt of component (if produced at kit vendor) Paper Procurement & Control Paper Item Master • Specification s • Set-up and location assignment • Item Types Paper Demand • Approving Special Order Paper Allocations • Reporting on Paper Allocations – Firm and Tentative • Maintain Paper price Invoice Processing Invoice receipt and capture Invoice validation ( receipt and cost tolerance) Release to AP
- 9. 9 Supply Chain Deliver Capabilities Assemble to Order (Custom) Build custom products •Combo •PTO Manage finished content Print on demand Assemble to stock (Kits / Assembly) Internal assembly • Pick to Stock • Combos External assembly Transportation Assignment MHE Defined Rules Customer Defined Rules Customer Pick up Physical Delivery Inventory and warehousing Inbound transport Receipt of goods Inventory destruction Inventory transfers Returns Backorder processing Drop Ship Oder fulfilment • Pick • Pack • Ship • Transport Depository and Consignment warehousing Digital delivery Assemble components Configure products Package • Subscription bundling Deliver • Across multiple platforms Digital access License Management • Generate • Authorize • Activate • Suspend • Revoke Access Management • Activate (Enable and grant access) • Manage reliability, availability and performance • Terminate Access • Suspend Access • Reinstate Access Identify Management • Create identity • Authenticate • Authorize
- 10. 10 Supply Chain Customer Service Capabilities Customer Management Customer Contact Quotes •Price •S & H Sampling Billing Customer Account Maintenance Product Management Item Master maintenance • Internal and External items • Physical • Digital • Physical and Digital bundles Pricing • Rules for BU, Division and Customer • Dynamic Pricing for subscriptions Discounts • Contracts • Promo codes • Free with order Order Entry Sources • Manual • Web • EDI TMS Rules Substitutions Order Processing Order Holds • System applied – rule based • Manual – during order entry by keyer Customer validation Part and Quantity Validation Pricing validation Shipping / billing address validation Credit processing and approval Future ship dates Master Code Holder Fraud Review Billing and Payments Invoicing • Single Invoice • Summary invoice • eInvoice • Self service Subscription billing • Automatic renewals • Flexible renewal options Payment Processing • Remittance addresses • Credit Card • Drop box Returns Processing Return Types • Create • POD • Physical • Digital • Combo Return Authorization Returned goods receipt • Salable • Destruction Credits and Adjustments Service & Support Product information & Training Service Failure Resolution Self service channel support (IVR) Technical Product Support Web site support
- 11. 11 Supply Chain Business Process Model BusinessProcessandSCModels Forecast to Plan Procure to Pay Quote to Cash Customer Service SC Models Business Process Make to Order Make to Stock Assemble to Stock Assemble or Configure to Order Control Plan
- 12. 12 Supply Chain services can be mapped to key Business Management process Forecast to Plan Data Collection Generate forecast Review and adjust forecast Inventory Planning Supply Chain Planning Procure to Pay Product Specifications Estimation Vendor Selection Contract Management Create PO Inventory Receipt Invoice Processing Vendor communication Payments Quote to Cash Catalog Management Pricing Quote creation Order Entry Order Processing Order Fulfillment Transportation and Delivery Invoicing Payment receipt Returns Customer Service Customer Management Order Management Product Support Customer Self service Reporting and Metrics Dashboards
- 13. 13 Appendix
- 14. 14 Architecture Approach TOGAF Architecture Development Model