1. 1
Corporate Profile
Presenter
MR. ATUL NEBHANI
CRM CONSULTANT
atul.nebhani@tectura.com.sg

2. The Journey
2
About Tectura Singapore
Tectura Singapore is part of MicroChannel Services, a multi-award-winning business solutions and technology
provider that assists and enables clients of all sizes and industries to leverage on business technology for
commercial success.
From financial and supply chain management, manufacturing to operations and desktop to devices, Tectura
Singapore provides you with a solution that empowers you and your organization to work together efficiently
and use insights to make smart decisions.
In September 2014, MicroChannel Services, a leading provider of business technology solutions in Australia,
acquired Tectura Australia (Sydney, Melbourne, Brisbane, Perth), Tectura Singapore, Tectura Indonesia
(Jakarta) and Tectura Malaysia (Kuala Lumpur). Globally, Tectura has been one of the largest and most
decorated Microsoft Dynamics partners in recent years, which is now strengthened and growing since
Tectura’s acquisition by MicroChannel.

3. Local Touch – Global Reach
3

4. MicroChannel Quick Facts
We Help Our Customers to:
• Improve the customer experience for their own customers
• Increase their market share
• Lower their cost of doing business
• Get practical, simple solutions that fit their business needs
• Better utilise their resources and assets
Sydney, Melbourne, Brisbane,
Perth, Jakarta, Kuala Lumpur,
Singapore
Founded in 1995
1100+ Clients
250+ Employees
50+ Awards
Superior Solutions Dependable Service Measurable Value Committed People
Customers
Superior Solutions Dependable Service Measurable Value Committed People
4

5. Experience
5

6. Solutions
MicroChannel Business Systems Solutions Map
6
Analytics
Gain data insights
Customer specific reporting
Understand your customers
and boost revenue
Operational Data
Driving efficiency across business
Business Intelligence
For smarter decisions
Front Office
Customer & Client Satisfaction
CRM Software
For sale, service, membership and
marketing
Marketing Automation
For marketing strategy and
customer lifecycle automation
Point of Sale (POS)
For customer transactions and
data capture
Back Office
For Effective operations
• Financials
• Production
• Supply Chain
• Warehouse Management
• ERP
• Manufacturing
• Accounting
• Purchasing
Technology Infrastructure
Solid delivery of solutions
Hosting of:
• Anything as a service
• Customised solutions
• Databases
• Managed Services
• IT Support
• Networking
• Security
Solutions
Mobility Smart Phone Tablets
Cloud
On Premise

7. Support
7

8. Solutions
8
Accolades from Microsoft
• Inner Circle (Top 1 % of the
Microsoft Dynamics Partner
Channel)
• President's Club
• Chairman's Club
• Eagle Award
• Excellence in Customer Care
Award
Adding Value to Microsoft’s Leading Business Solutions
Tectura has received numerous awards & recognition from Microsoft over the years :
• Existing Customer Excellence
Award
• Existing Customer Loyalty
Award
• Partner of the Year (Asia Pac)

9. MicroChannel | Corporate Profile 9
Microsoft Dynamics
CRM

10. MicroChannel | Corporate Profile 10
Customer experience is increasingly important
of all internet users
are now active on
social media
72% of internet users trust
consumer opinions
posted online
68%
of consumers are willing
to pay more for a better
customer experience
86% of customers have left a
brand due to bad
customer service
65%

11. The customer experience delivery gap
80%
8%
Delivery gap
Companies that
believe they provide a
superior proposition
Companies whose
customers agree
Bain Customer-Led Growth diagnostic questionnaire

12. The new customer engagement model

13. Intelligent customer engagement
Trust & knowledge over time
enable adaptive experiences
Predictive
Personalized
Proactive

14. 73%of marketers view customer
centricity as critical to the success of
their business.
Forbes
Personalized
Channelofchoice across email,
digital,social&more
Engage attherighttime&place
withtherightmessage
Maintaincontextbased on
behavior, channel&history
End-to-end, outcome-focused
experience

15. Proactive
70%of buying experiences are based
on how the customer feels they are
being treated.
The CMO council
Provide self-service toolsto
manage customeroutcomes
Harness IoTtodetect,engage &
alert
Analyze socialsentiment &signals
toderive needsinmarketing,sales
&service
Determine nextbestinteraction
basedoncontext

16. Predictive
Efforts based on customer usage
patterns can improve earnings by
10-15%
McKinsey
Useanalytics, internal&external
datatoidentify patterns &predict
outcomes
Dynamically identify newsegments
&trends todetermine
opportunities
Turnevery processintoan
intelligent process

17. Microsoft Customer Engagement Solutions
Personalized | Proactive | Predictive
Customer
engagement

18. 18
Dynamics Online CRM moves to Leader Quadrant
CRM Online continued its
momentum in 2015.
Large sales organizations
with more than 10,000 users
have begun to consider and
select the product…
CRM Online
Dynamics CRM retains its
leadership position in the
magic quadrant
CRM Server
Analyst credit both products for integration with full Microsoft technology stack, a significantly improved user experience
with the new process user interface and a broad partner network. The report also highlights the products’ low TCO and
acknowledges the fact that the two products share the same code base
Strengths Highlighted for Both Products

19. MARKETING SALES SERVICE SOCIAL PLATFORM
(xRM)
Personalized | Proactive |Predictive
Customer Engagement
Campaign Mgmt
Budgeting
Segmentation
Lead Mgmt
Opportunity Mgmt
Collaborative Selling
Customer Insights
Account Planning
Service Mgmt
Service Level (SLA)
Service Scheduling
Knowledge Mgmt
Social CRM
Social Listening
Social Analytics
Sentiments Analysis
Workflows &
Business Process
Automation
Custom Apps
Microsoft Dynamics CRM Overview

20. CRM ONLINE EXCHANGE ONLINE
CRM Add-In for Outlook
• Choice of email tracked
• Synch contacts, appointments, tasks, email
• Offline work then synch
• Presence with Lync
CRM Online UI
• Access from anywhere or any device via Browser
• Post Directly to SharePoint Online via Browser
• See Activities, Tasks, Contacts in the Browser
• Presence with Lync Exchange
Server Side Synchronization
• Eliminate Email Router
• Synch with Exchange Online or On Premise
• Keep Your CRM System & Email up to date

25. Include Yammer feeds in Dashboards
for easy, real-time interaction
Find answers, resolve problems quickly
with Yammer’s powerful search
Share documents & links real-time in
Yammer without leaving CRM
One login for CRM Online, Yammer,
O365
With Yammer…
76% of users have more visibility into
cross team work.
80% of users are more informed with
what’s happening their organization

26. SharePoint and Yammer

27. Flat UI
Why do I need
to pay
attention
to this record?
What is this
record about?
Primary
Information
What has happened
and is happening?
Is this record
currently saved?
Secondary
Information
Where
is this record?

28. Process Flow
 Streamlined flow to optimize information display
 No pop-ups
 Touch enabled

29. Multi Entity Search Search here

30. Quick Create Click here

31. SURFACE IPAD ANDROID TABLET ANDROID WINDOWS
PHONE
IPHONE
Microsoft Dynamics CRM Online for all devices

32. Azure Mobile Access

33. Azure’s Multifactor Authentication

34. MicroChannel | Corporate Profile 34
Customer Stories

35. Immediate access to information and solution
pathways empowers employees to quickly resolve
customer issues.
Fast and easy customer service delivered
consistently across channels.
Streamlined processes means 15% more time to
spend with customers.
Craig Donaldson
CEO
Metro Bank

36. Increase sales productivity 15-20%.
Free up salespeople to spend more
time with customers.
360 degree view of customer for better
decision-making.
Steven Hanna
VP and CIO
Kennametal

37. nTelos
Peter Friedenberg
Project Manager

38. Stage Stores

39. Real Madrid
José Ángel Sánchez
CEO, Real Madrid C.F.

40. 40
Thank You
MR. ATUL NEBHANI
CRM CONSULTANT
atul.nechani@tectura.com.sg

41. 41
This COMPANY UPDATE contains information that is privileged, confidential or otherwise protected from disclosure. Any review, dissemination or use of this document or
any of its contents must be approved by Tectura Singapore.
Tectura Singapore makes no warranties, express, implied, or statutory, as to the information in this COMPANY UPDATE.
The information herein is for informational purposes only and represents the current view of Tectura Singapore as of the date of this COMPANY UPDATE. Because Tectura
Singapore must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Tectura Singapore, and Tectura Singapore cannot
guarantee the accuracy of any information provided after the date of this COMPANY UPDATE.
©2016 Microchannel Services. All company, brand, or product names are marks of their respective holders.
Special Note Regarding Forward-Looking Statements:
This COMPANY UPDATE may contain “forward-looking statements” relating to, without limitation, future economic performance, plans, and objectives of Tectura Singapore
for future operations and projections of revenue and other financial items that are based on the beliefs of, assumptions made by, and information currently available to
Tectura Singapore. The words “expect,” “estimate,” “anticipate,” “believe,” “intend,” “plan” and similar expressions and variations thereof are intended to identify forward-
looking statements. The cautionary statements in this COMPANY UPDATE and the assumptions used in the preparation of the forward-looking statements identify and
involve important factors with respect to such forward-looking statements, including certain risks and uncertainties, which could cause actual results or the benefits that
Tectura Singapore might derive to differ materially from those expressed in or implied by such forward-looking statements.