Atlas Systems case study

1. DATA COLLECTIONTOOLS
Case study ofThomson Reuters project

2. OVERVIEW
• Thomson Reuters Corporation is a major multinational mass media and
information firm founded inToronto, Ontario, Canada
• Thomson Reuters operates in more than 100 countries, and has more
than 60,000 employees around the world
• Atlas Systems builtThomson Reuters’ data collection agents, responsible
for consolidating and organising the entire data stream

3. CHALLENGES
• The Global Support Division had hundreds of products, but there was no
visibility into the product performance and SLA compliance
• Information about various product performance was scattered across
various systems and technologies
• There was no tool for senior executives to get overall picture of all
product performance, and drill down into details as needed

4. SOLUTION
• Atlas Systems developed data collection agents on multiple technology
platforms and pushed the entire bulk of data to the central repository
• Atlas built highly intuitive dashboards, KPIs and reports with drill down
capabilities

5. RESULTS
• TECHNOLOGY
• Business Objects
• Oracle
• Unix
• DATA MANAGEMENT
• Validated and collected user feedback early in the project with the help
of rapid prototyping
• Actionable and timely information was made available and helped meet
stringent SLA requirements hence reducing financial penalties and
improving customer satisfaction