Human values and Ethics
towards
Performance Improvement
Dr. N.Asokan M.Sc.,M.E.,Ph.D
ntvasokan@gmail.com
9445191369

Objective
 To ensure sustained happiness and
prosperity which are the core aspirations of all
human beings.
 To facilitate the development of a holistic perspective
among people towards life, profession and happiness,
based on the correct understanding of the
Human reality and the rest of the

What do you need to have in a
day to make it joyful?
A joyful life meant connecting with
people on a daily basis and doing
something that made a valuable
contribution to someone else’s life.

What is Good?
What is Evil?

“Is it ethical to steal a loaf of bread
to feed a starving child?”
“It
depends.”

Belief
sWays of
seeing
the world
Guide
how people do things
Examples:
In listening
In seeing of every other person
In timing
In every one has some potential
In no one is useless

You are observing limiting
beliefs in yourself

Power of Powerlessness
• Dominant belief that we are not able to fulfill
our desires.
• Most of us hold one of two contradictory
beliefs that limit our ability to create what we
really want.
1. Belief in powerlessness – our inability to
bring into being all the things we really care
about
2. Belief centers on unworthiness – that we do
not deserve to have what we truly desire.

At the age of 2
As children, we learn our
limitations are. Children
are rightfully taught
limitations essential to
their survival.
We are constantly told we
can’t have or can’t do
certain things and we
may come to assume that
we have inability to have
what we want.

Limiting Beliefs
• Dominant belief : we are
not able to fulfill our
desires
• Common Belief: our
powerlessness
• Belief Center:
Unworthiness –we don not
deserve to have what we
truly desire
As human beings
we all have
some
limiting beliefs
based on
industry best
practices
and
incidences of
failures

Values are our fundamental
beliefs.
 They are the
principles we use to
define that which is right,
good and just.
 Values provide
guidance as we
determine the right
versus the wrong, the
good versus the bad.
Who are you? Who you

Values
Those aspects of life that
you hold dear
Experimental Knowledge

As you make choices,
sometimes compromising,
sometimes holding firm,
you come to realize that
certain aspects of your life are
more important than others

These critical aspects, guiding the
choices you make in the future.
Some of these values will remain
constant throughout your life.
Others will change with time and
reflection

Moral Values
Judgment of Good or Bad of
human action or character
according to some
perceived standard of Good or Evil

Morals are values which we attribute
to a system of beliefs
These values get their authority from something
outside the individual- a higher being or
higher authority (e.g. society)
Many of us find our values are strongly
influenced by our sense of morality - right as
defined by a higher authority.

Examples of Moral Values
Honesty, Integrity, Compassion …) as “moral
values” - values derived from a higher
authority
Business values, such as Excellence, Quality,
Safety, Service, which define some elements
of right and good in a business context.

Who is Gentleman?

Ethics
The discipline dealing with
What is Right or Wrong or Moral Duty and
Obligation.
A group of moral principles or set of values
A particular theory or system of moral values
S t a n d a r d s o f b e h a v i o r
Art of Human Living. Science of Man as a
Gentleman

Ethics is about our actions and
decisions.
When one acts in ways which are consistent
with our beliefs , we will characterize that as
acting ethically.
When one’s actions are NOT congruent with our
values - our sense of right, good and just - we
will view that as acting unethically.
The ethics of our decisions and actions is
defined societally, NOT individually.

If society is dominated by a single
religious or cultural belief system, as is
the case in some countries, then what
is ethical and what is moral may be
defined as the same thing.
In societies where there is not a
monolithic belief system there can be
very wide differences in opinion in
society as to whether a given action is
ethical (or moral).

Difference between Moral and
Ethical: LAW
The moral principle that “life is sacred” takes
on clear definition in the Medical Doctor’s
code of Ethics: the same moral principle is
rigidly defined in the LAWS prohibiting
manslaughter

Work Ethic
It is a cultural norm that advocates being
personally accountable and responsible
for the work that one does and is based on a
belief that work has intrinsic value.
A set of attitudes concerned with the value
of work, which forms the motivational
orientation

Human Values
Basic moral values one ought to possess to live as a
person
P r i n c i p l e s :
The innate dignity of human life
Respect for others
Interconnection between humankind and
environment
Importance of integrity and service
Attitude of non-violence
Individual and collective quest for peace and
happiness

Human Values - LOVE
Truth : Love in
Speech
Right Conduct: Love in
Action
Peace: Love in
Thought
Non-Violence:
Love
in
Speech
Love
in
Though
t
Love
in
Understandi
ng
Love
in
Action

Human Values
LOV E T R U T H R i g h t
c o n d u c t
P e a c e N o n
v i o l e n c e
Caring Consciousness Cleanliness Attention Brotherhood
Dedication Creativity Courage Calm Citizenship
Friendship Discrimination Duty Concentration Consideration
Forgiveness Creativity Goals Discipline Cooperation
Helping Honesty Leadership Focus Global
awareness
Kindness Integrity Respect Satisfaction Loyalty
Patience Unity in
diversity
Sacrifice Inner silence Service to
others
Sharing Reason Self confidence Understanding Social justice
Sincerity Optimism Healthy living Care for
environment
Ceiling on
desires
Tolerance Sense control Time Self control Universal love

Moral Dilemma
Dilemmas are situations in
which moral reasons
come into conflict.
Not clear of the immediate
choice or solutions of the
problems
Does not mean things had
gone wrong, indicate the
moral complexity

Example
A person promised to meet a customer and
dine, but he has to help his relative who is
involved in an accident – one has to fix
the priority.
Late comers -
College bus Break down Vs Outside bus break
down

Three Complex Situations
1. Problem of Vagueness: Unable to distinguish
between Good and bad
2. Problem of Conflicting Reasons: Unable to
choose between two good solutions – Set
priority
3. Problem of Disagreement: More solutions.
Analyze and rank the solutions for suitable
for the context

Performance
Improvement

Performance :Purpose
An Organization exists for a purpose and that
purpose is Performance
Performance defined as any outcome that is
deemed valuable by either an external or
internal customer

Performance for the Day
Thousand of tiny choices, in an endless
procession, that confronts us every minute,
unable to intellectualize, compelled us to react
instinctively (decisions), follows the path of
least resistance.
Sum of these tiny decisions is the performance of the day

How to decide Good or
Bad?

Goal, Right, Wrong ,
Achieve me nt, Shortcoming
What are the goals of your life?
How do you set your goals in your life?
How do you differentiate between right and
wrong?
What have been your achievements and
shortcoming in your life?

Purpose Defines the enduring
character of College
its self identity consistent
through time and
transcends market life
cycles,
technological breakthroughs,
management fads and
individual leaders.
WHY?
Why do we run the
College of
Engineering and
Technology?
Direction –
continually pursues
but never fully
achieves or
completes its
purpose.
“Why we exists and What we stand for”
that does not change even after 100 years
“This who we are; this is what we stand for;
this is what we are all about”

Mission Statement
Forming a personal mission statement
means identifying your purpose
Not having a direction is the number one
mistake we make in our careers and
personal lives.
Creating a mission that aligns with your
natural talents means success will likely

Examples of core purpose
Company Name Core purpose
3M To solve unsolved problems innovatively
HP To make technical contributions for the advancement
and welfare of humanity
McKinsey To help leading corporations and governments be more
successful
Merck To preserve and improve human life
Nike To experience the emotions of competitions, winning,
and crushing competitors

What do we want to create within next
three years / five years /ten years? –
• The picture of the
envisioned future we
seek to CREATE
• Specific destination –
once we reach, we have
to change
• Far more important to
know who we are than
where we are going,
for where we are going
will certainly changes as
the world about us
changes
“what we aspire to become, to achieve, to create”
that will require significant change and progress to attain
C R E A T E

Creative Process
Thinking beyond the
current capabilities of
the college, current
environments trends,
forces, and conditions. 1. Become 100 crores in 2012
2. Crush ___ college
2. Knock of ___ college as the
number one Engg.college in
Tamilnadu
3. Become the MIT of India
4. Become No.1 in Marine Engg.
Education
1.Target 2. common enemy 3. Role model 4. Internal

How do we want to act, consistent with purpose?
Along the path toward achieving
what do we want to create
Describe how the
college wants life to
be on a day – to day
basis: Culture
• Largely independent of
the current
environment,
competitive
requirements, or
management fads
• Culture stands the test
of time
If the circumstances changed and penalized us for holding this culture,
would we still keep it? If YES, it is not culture, should be dropped

Cultural Change
Culture is the result of all the daily
conversations and negotiations between
the members of an organization.
If you want to change a culture you have to
change all these conversations or at least the
majority of them.
“the way things

What if members of the organization do not
share and have not internalized the
organization's values?
Values are the embodiment of what an
organization stands for / individual stand for.
When there is a disconnect between stated
and operating values, it may be difficult to
determine w h a t i s " a c c e p t a b l e . "

VALUES PROVIDE THE BASIS FOR
JUDGMENTS ABOUT WHAT IS
IMPORTANT FOR THE
ORGANIZATION TO SUCCEED IN
ITS CORE BUSINESS.

Performance
Excellence
Right way
of doing
things
Protecting
from
inevitable
mistakes
Create
Your own rule
of the game
Stds.
Norms &
Systems
Rules &
Regulations
Above
average
Average
Below
average
Talent
Knowledge
&
SKill

Institution's Excellence
Preventing Inevitable
mistakes
(Below Average)
Administration Rules Regulations/Wrong perception of
Discipline
Solution of today’s problem leads to new
problem tomorrow
Right way of doing right
things
(Above average)
Management Framing Guidelines, Systems/Procedures
Building Block of an Institution
Fixing Responsibility & Accountability
Doing professionally /
Excellently
Leadership Creating your own institutions
Beyond Rules/norms/regulations
Rethinking /breaking the limiting barriers
of beliefs/assumptions/thought

Take away

Not all values have the same
priority. Some are more important
than others and must be satisfied
before
others can be addressed

F i x e d M i n d s e t
Your abilities are fixed and
success comes out of
repeatedly using the same
belief, values and ethics.
G r o w i n g
M i n d s e t
Your abilities can change if you
learn from mistakes and are
willing to put in the effort
Signature of mediocrity is NOT an unwillingness to change
It is chronic inconsistency

As human beings we all have
some limiting beliefs
based on
industry best practices
and
incidences of failures

You believe
that stretch
goals help in
breaking the
limiting
beliefs

Breaking the limiting
beliefs
stretch goals helps
W i l l p o w e r :
a maniacal focus on goal
Willingness to pay the price
Ability to defeat any
opposition
Surmount any obstacles
Erode the vision
Mobilize through Fear
Negative Vision: Focusing on
getting away from what we
don’t want rather than what
we want
Anti drugs, anti nuclear
power, anti smoking, anti-
abortion, anti corruption

• Values can be defined as those things that are
important to or valued by someone/ an
organization
• Virtues are Positive and preferred values
• Code of Ethics exhibit, rights, duties and
obligations of the members of a profession
and a professional society.

SEE
DOGET
Attitudes
Behaviors
Methods
Techniques
Beliefs
Thoughts
Assumptions
Results
If you want to change the Fruit, Change the Root
Change in here,
no use
Basically change here,
to get desired result
Beliefs change
gradually as we
accumulate new
experiences (Variety
of different activities)

Learn
Practice
Performance
Discipline
Purpose
Number of very small
wise decisions taken
daily towards the
purpose
Process

Responsibility Meter
F re e d o m
• Be Free
• Enjoy the moment
• Be widely passionate
• Have a fabulous time
• Live in the now
Responsibilit
y
• Be Responsible
• Set your goals
• Keep your promises
• Get important things done
• Fulfill your duties

The U.S. Army, in 1986, had as the
theme for the year "values," and listed
four
organizational values-
Loyalty, Duty, Selfless service, and
Integrity-
and four individual values-
Commitment, Competence, Candor, and
Courage.

Example for Code of Professional
Ethics
We treat co-workers and other colleagues with
respect, fairness, and good faith, and advocate
conditions of employment that safeguard the
rights and welfare of all employees of our
institutions.
We strive for excellence in the profession by
maintaining and enhancing our own knowledge
and skills, by encouraging the professional
development of co-workers, and by fostering the
aspirations of potential members of the
profession.

O u r M i s s i o n
Navran Associates helps our clients reduce the risk of ethical misconduct and
achieve strategic, financial and operational success as they earn and enhance
their reputation for doing what is right, fair and good.
O u r V i s i o n
A world where people and organizations achieve success by consistently
applying basic human values.
O u r V a l u e s
Navran Associates is guided by the consistent and predictable application of these
universal values:
Honesty - to tell the whole truth
Integrity - to adhere to our values and keep our promises
Fairness - to balance equity and equality in how we treat others
Respect - to honor the inherent value of every person
Compassion - to treat others out of our sincere concern for their interests and
needs
Courage - to do what is right, good and fair, even when it is difficult
Accountability - to accept responsibility for the consequences of our actions

Every day, are you
using your energy
OR
wasting you energy?

62
Thank
You