1. ASHWINI MOHAN #510,4th
main , 4th
cross,9th
block, Nagarabhavi 2nd
stage,Bangalore-72
EMAIL: ashwinimohan77@gmail.com
ASHWINI MOHAN
Mobile: +91 9845979964
Email: ashwinimohan77@gmail.com
Brief Overview
A dynamic customer service & sales expert with over 10 years into business development,
customer relations and team management roles. Ability to exceed sales goals and
company expectations by expanding client base and maintain high standards of customer
service. A focused manager with strong leadership skills and an expertise in building and
motivating dynamic teams.
Skills, Knowledge and Abilities
 Proven ability to motivate others to excel.
 Resolve conflict and handle sensitive employee situations.
 Strong oral communication and presentation skills
 Strong professional image and ability to communicate effectively and handle
multiple tasks simultaneously
 Possess sound customer service and relationship building skills
Client Servicing and Relationship Management
 Managing customer service operations for rendering and achieving quality
services.
 Resolving customer complaints on performance bottlenecks.
 Perform responsibilities of explaining product types and delivery process to
clients
 Handle the tasks of verifying client status and perform follow-up of clients
through calls and e-mails
 Responsible for conducting training sessions for new client service employees.
 Handle the tasks of managing client records, preparing reports and solving
clients' queries effectively
 Interfacing with clients for generating new business to achieve the desired
targets.
 Maintaining cordial relations with clients for repeat and referral business.
 Served as a liaison between clients and staff to resolve clients problems and
implement long and short term solution

2. ASHWINI MOHAN #510,4th
main , 4th
cross,9th
block, Nagarabhavi 2nd
stage,Bangalore-72
EMAIL: ashwinimohan77@gmail.com
Team and staff management
 Coordinating with various departments for smooth operations. .
 Ensure that all tellers and service staff are adequately trained on the Products of
the bank and on the process to be followed.
 Imparting training to in-house team to implement audit norms and policies as per
Industry guidelines and ensuring strict adherence to various norms.
 Leading & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets. Motivating and leading the
bank staff.
KOTAK MAHINDRA BANK LTD(October 2014-Till Date)
Key Accounts Manager - TASC (Retail Institutions)
 Maintaining a long term relationship with clients, and thus maximizing sales opportunities
within them.
 Playing an integral role in new business pitches and hold responsibility for the effective on-
boarding of new clients.
 Focusing on growing and developing existing clients, together with generating new business.
 Being key interface between the customer and all relevant divisions in the bank.
 Create Business proposals for new and existing opportunities. Play fundamental role in
setting up new business.
 Take responsibility for the effective on boarding of new clients and have up to date
information of the key clients.
 To establish relationship with clients and provide high standard of customer service
Branch Operations Manager (June 2012-Octpber 2014)
 Analyze and mitigate all risks for various issues for branch operations and manage all
resources and coordinate with staff to provide support to all branch operations.
 Develop strategies and maintain effective customer services programs and achieve all
customer expectation.
 Provide support to all branch operations and manage all communication with branch staff in
meetings and ensure compliance to all production and finance activities.
 Responsible for all daily operations activities at banks. Oversee various bank departments
and local branches, and ensure all transactions run smoothly. Also concentrate on improving
the bank’s customer service record and intervening when problems arise.
 Identifying the needs of customers and then working hard to meet or even exceed them.
 Monitoring customer accounts. Maintaining all quality and procedural standards within the
branch.
 Visiting business customers and possessing the ability to build strong business relationships
with individual and corporate clients.
 Being Instrumental in lead generations and conversions for incremental growth of branch
CASA book size, driving team in achieving gold sales target set to the branch.

3. ASHWINI MOHAN #510,4th
main , 4th
cross,9th
block, Nagarabhavi 2nd
stage,Bangalore-72
EMAIL: ashwinimohan77@gmail.com
HDFC Bank Ltd
TELLER AUTHORIZER- Retail Branch Banking Operations
Preventive complaint management
Handle the tasks of providing product knowledge as per the requirement of clients
Responsible for assisting clients with their respective account information and regular
updates.
Perform the tasks of conducting research on required product and services
Ensure delivery of products and services in a prompt and effective manner to clients
Provided training to tellers and customer service staff.
Responsible for evaluating feedback by using prescribed format and enhanced the
effectiveness of future trainings.
Centurion Bank of Punjab Ltd
SENIOR BRANCH OPERATIONS OFFICER-NRI CLIENT SERVICING
Overall responsibility for the operation risk of the branch
Ensuring compliance of various statutory requirements as per audit guidelines as well as
regulations lay down by various acts governing banking operations
Blend of front line branch banking operations and decision / policy making experience in
banking operations.
Manage customer operations & ensuring customer satisfaction by achieving delivery &
service quality norms. Successfully handled products and grievances of the client.
Involved in Customer Service Oriented Program and emerged the Best Participant.
Organized customer meets and tied up with various associations for business
development
Attend to NRI clients with their concerns & complaints and undertaking steps for
effectively resolving them.
Interact & developing rapport with all external/internal constituents of client at all
levels; for maximum client retention and achievement of revenues
Maintain constant interaction with customers, offering new time deposit and other
investment avenues in multi-currency, always considering individual risk appetites.
Provided training to new employees and internal/external clients
Delegated suggestions and duties to other team members regarding opportunities for
improvement in work-related tasks and processes
Banking Application Competencies
Have hands-on experience working with Finacle, Seibel, Finware, and Kapiti

4. ASHWINI MOHAN #510,4th
main , 4th
cross,9th
block, Nagarabhavi 2nd
stage,Bangalore-72
EMAIL: ashwinimohan77@gmail.com
ACADEMICS
DEGREE SPECIALIZATION YEAR OF
PASSING
UNIVERSITY
BACHELOR OF SCIENCE SCIENCE 1999 VIJAYA COLLEGE
BANGALORE
UNIVERSITY
POST GRADUATION
DIPLOMA
MARKETING AND
ADVERTISING
2000 BHARATIYA VIDYA
BHAVAN,
BANGALORE
PROFESSIONAL SKILL
TELT ENGLISH
LANGUAGE
TRAINER
2012 VALUE POINT
ACADEMY
LANGUAGE PROFICENCY
ENGLISH, KANNADA, HINDI to speak, write and read.
Personal Details
Name Ashwini Mohan
Date of Birth 28/08/1977
Nationality Indian
Marital Status Married.
Passport Availability Yes / G3685112
Contact Number +91-9845178054
Contact Details No.510,4th
Main, 4th
Cross, 9th
Block, 2nd
Stage,Nagarbhavi, BDA Layout
Bangalore – 560 072

5. ASHWINI MOHAN #510,4th
main , 4th
cross,9th
block, Nagarabhavi 2nd
stage,Bangalore-72
EMAIL: ashwinimohan77@gmail.com
ASHWINI .MOHAN