1. Ashley Ilene Beal
East Palo Alto, California 94303 (650) 630 -3807 abeal51@yahoo.com
HIGHLIGHT:______________________________________________________
• Client relations specialist
• Conflict resolution techniques
• Team management
• Meticulous attention to detail
• Skilled at multi-tasking
• Microsoft Excel software and Microsoft Word software proficiency
• Excellent ability to meet and exceed deadlines.
EDUCATION:_____________________________________________________
Bachelors of kinesiology (honors): Major 3.56
San Diego State University
01/2010-08/2013
Relevant Courses: Statistical Methods, Introduction to Business, and Personal Computers.
Professional Experience:___________________________________________
Palo Alto Sport Shop and Toy World, Palo Alto, CA
10/2004- Present
Management, IT support
• Assistant and secretarial work with scheduling and answering phone messages.
• Supervised and monitored teams’ productivity and fulfillment times.
• Provided exceptional Customer Service to in store and online customers and our
buyers
• Online operations such as customer support and online support
• Sales resulting in a 30% overall satisfaction increase and sales increase.
• Managed all communication and networking channels with Google Express clients
• Scheduled business meeting and monitored a team of five people
• In charge of fraud management and spam detection.
Starbucks, Palo Alto and San Diego, CA
10/2007-02/2013
Barista, Learning Coach
• Monetary management.
• Trained entry-level Baristas.
• Executed integrated.
• Provided excellent customer service.
• Created coffee barista duty list.
• Managed the cash register.
• Maintained a clean work environment based on proprietary standards.
• Tended to customer and partner needs.
Truelight Missionary Baptist Church, East Palo Alto, CA
10/2007-03/2011
Church Treasurer
• Managed financial Accounting and Data Entry of church earnings.
• Established and maintained the church donations entry log.
• Provided customer service for community and church services

2. • Provided an end of the year data sheet for church finances and budget history
• Worked with Microsoft excel and word document block form business letter
Once N A Lifetime Promotions, San Diego, CA
06/2011- 12/2014
Manager/ Lead
• Managed a team of thirty with payment and scheduling.
• Collaborated with multiple San Diego night clubs to improve their atmosphere.
• In charge of the internal hiring system for productions and scheduling.
• Charted Daily and month improvements plans through excel to see production
increases and point out weaknesses and strengths.
Volunteer Experience:_____________________________________________
East Palo Alto Senior Center
05/2010- 08/2010
Server and activities coordinator
• Coordinated and implemented daily activities for the seniors to do such as fitness or
arts and crafts. Assisted in everyday care and transportation of seniors.
• Scheduled and managed donations.
• Served three meals a day.
• Monitored safety.
Additional Qualification:___________________________________________
Technical Skills:
• Proficient using Windows, Mac OSX, Microsoft Office, and Microsoft Excel.
• Fluent in English. Proficient in Spanish.