1. Helping Organizations Do What
They Do Best, Even Better
Our strategic offshore engagement offerings
emphasize collaboration, empowerment, and
automation so you can implement, operate,
and innovate better than ever before.
SAP
Offshore Delivery
Model
A Complete Package
for all the support
needs of your SAP
System
Delivery Partner

2.  Production support
 Functional and Technical sup-
port
 Basis support
 Application Enhancements
 Performance tuning
 Authorization and Audit ser-
vices
 Research and Impact Analysis
 Migration and Upgrade support
 Support across various time
zones
 Independent Validation services
 Constant production health
monitoring
Offshore Support for
A model to keep up the true cost of
support and its effect on your bottom line
Organizations often feel imbalance between competing demands. For example, lines of business
want to quickly leverage the latest technology to augment existing capabilities and support inno-
vation, leading to constant requests for new functionality to address current business challeng-
es. On the other hand, the finance department wants to save money and increase efficiency,
resulting in never-ending efforts to minimize IT budgets. Caught in the middle of this perpetual
tug of war, IT has learned an important lesson: Find new ways to do more with less.
At Maple ITES, we’ve designed an approach to technical support that empowers IT to do it all –
from increasing efficiency and shrinking the cost of daily operations to aligning IT initiatives with
business goals and driving innovation. We provide direct support through expert consultants for
all of your software initiatives – engaging with you to address your needs, coordinate the deliv-
ery of services, and help ensure positive technical and business outcomes.
Today, we have well-established offshore de-
velopment center consisting of 30+ consult-
ants from different areas of SAP who make
this as complete solution desk for our custom-
ers. We have been successful in providing all
our customer organizations with mature and
agile support. A comparison of different ser-
vice models below indicates the benefits of a
shared service model over others.
We deliver the SAP expertise and experience
that you need to enhance your SAP platforms,
enabling leaner, smarter business.
Partner with us to maintain and enhance SAP
enterprise solutions and gain significant com-
petitive advantage by achieving results ahead
of the competition, with better ideas, and
much higher returns.
SUPPORT AREAS
Logistics
 SD | MM | WMM | PP | QM | PS| PM
Finance
 AR | AP | GL | BK | ASSET | IM | Travel
HCM
 OM | PA | TIME | Payroll | ECM | PCP |
E-Rec | PMS | TEM
ABAP
 S. Form | REPORT | Web Dynpro |
BADI | BAPI | Module Pool | Work Flow
BASIS
 UPGRADE | MIGRATE | Other BASIS
Support
Offshore Delivery Model combined with the innovative Pricing Model gives you the ‘best
-of- both-worlds’ and the much desired results to achieve your strategic goals.
Overview
“We worked with several partners in past, but we truly appreciated the re-
freshing level of SAP expertise and ability to collaboratively work with us that
Orane team displayed.”
-General Manager (I.T.)
Leading footwear manufacturer in India

3.  Business continuity through uninterrupted, prioritized, SLA-based support
 Scalability to quickly ramp-up or downsize the team as your needs change
 Flexibility on pricing through a variety of delivery models to suit your needs
 Dedicated helpdesk tools at minimal cost and ‘near zero’ recurring cost
 Enriched knowledge and expertise through best practices from other industries, mature and standardized support processes,
efficient knowledge management process that increase productivity and pass benefits to your customers, standardized metrics
to measure performance
Leverage our shared services and gain benefits such as:
100% Commitment
Our strategic engagement tailored to your journey can help you sustain complex solutions, adopt continuous improvement practices for productive
operations, provide technical quality management during the implementation of new releases and upgrades, as well as adopting new technologies and
business innovations.
Model Benefits Perceived Challenges
Dedicated Model
 Effective organization change management Continue to
maintain end user satisfaction level from day one
 Flexibility in on-site capacity for supporting other initia-
tive
 Effective teaming
 Unable to leverage offshore for innovation,
value add quickly
 Higher lead time to onboard resource
 Difficulty in mitigating risk of attrition
Hybrid Model
 Moderate Cost
 Ramp ups are easy
 More Coverage & less delivery risk
 Better competency spread
 Longer lead time to maintain comfort
 Buffer capacity needs to be built
Offshore Shared
Model
 Lowest Cost & Wider Support Window
 Leverage experience from other engagements
 Flexible Staffing - Availability of pool of consultants to
ensure any resource need for projects or major change
requests
 Focus on Innovation and Value add
 No onsite presence
Comparison of various support models
 High quality availability
 Reduced cost
 Continuous improvements in service levels
 IT and industry best practices
Address your Quality concerns by using our shared services model that has been a key
differentiator for many global organizations and add significant value to your busi-
ness.
Certain Critical to Quality factors that CIOs like you are con-
cerned about are:

4. Achieve better ROI through our innovative
Pricing Model
Bucket Hours
Compared to Project-based pricing, this solution gives you free reign to access the variety of talent as
per your requirement. Bucket Hour Outsourcing gives you the flexibility to reuse or juggle the staff who
will work for the project so long as they work within the consumable hours. So it is up to you to decide
which of your virtual team members you will use until you consume your purchased bucket of hours.
The moment you sign the contract, your virtual team will be ready to work within the hours you paid for
and maximize the time allotted for the completion of work.
Maple ITES Inc.
1299 Matheson Blvd. East, Mississauga Ontario,
L4W1R1 - Canada
Phone : 001-647-6280377,
Email: sales@mapleites.com
www.mapleites.com
Our Service Portfolio
 SAP Implementation
 SAP Enterprise Resource Plan-
ning (ERP)
 SAP Supplier Relationship
Management (SRM)
 SAP Annual Maintenance
 SAP Supply Chain Manage-
ment (SCM)
 SAP Basis Support
 SAP Product Lifecycle Manage-
ment (PLM)
 Upgradation and Consolidation
 SAP NetWeaver
 SAP Enterprise Portal
 Business Intelligence
 Audit of SAP Implementation
 SAP Consulting
Why Us
Among the many SAP Service Providers; Maple ITES Inc with delivery partner Orane Consulting Pvt Limited are unique because of
several distinguishing features. Our corporate principles are based on the values of customer satisfaction, quality, co-operation, inno-
vation, continuous improvement, leadership and corporate citizenship. For us these principles are not simply words, but a part of
everyday life. We have proven capabilities in offshore development by acquiring several clients in less than a year time.
Our Quality
We place great emphasis on delivery of high quality services to customers. A comprehensive set of processes is already in place to
deliver the highest quality of service to our customers thus avoiding expensive rework. All packages and solutions developed pass
stringent quality testing procedures. As a result we expect to reduce the development costs significantly and pass on our cost-savings
to our customers. As our customers totally rely on us, we keep improving and re-inventing ourselves to meet and even exceed their
expectations. We have thus been able to build, maintain and nurture long-term relationships with our customers.
Orane Consulting (P) Ltd.
C 56 A/5, Sector 61, Noida,
India— 201301
Phone : +91-120-4888111,
Email: sales@oraneconsulting.com
www.oraneconsulting.com
For Further Details, Please Contact Us