1. ARVIND KUMAR SHARMA
E-MAIL: arvindsharma529@gmail.com
MOBILE- + 7827486247
CAREER OBJECTIVE:
Senior level positions in Business Development, Customer Relation and Business Management with leading
corporate. To work in a challengingand resultoriented organisation,enhancemy knowledge baseand skill for future
establishment with continual improvement of organisation.
PROFESSIONAL EXPERIENCE:
COMPANY PROFILE:
Spectranet startedits journeyinthe year 2000 as the pioneer of Broadbandin India and has since evolvedintoanIntegrated
Communication Services Provider. Spectranet’s operations are strategicallysegmentedinto Enterprise and Home solutions. Our
portfolio ranges fromhigh-speedbroadband to next-gen cloud-based services. Spectranet is an ISO 9001:2008 & ISO 27001
certified.
CAREER SYNOPSIS:
1. Sep.2012 to Present:Account Manager SPECTRANET ISP (Shyam TelecomGroup) NewDelhi
Responsibilities:-
Working a busyandhigh volume environment driving consistencyand best practice acrossall the businesses & Responsible
for Billing& payment collection ofbroadbandcorporate customer and reducing its arrears by keeping accurate records
and ensuringpayments are receivedontime.
 Managing entire Credit Control activities of Delhi NCR city.
 Master/Agency Customer: Manual billing & account Management.
 Microsoft Dynamics NAV Accounting & ERP Software: Proficient to work on Navision Software.
 Vendors/Third Party Billing & Payment management coordinating with finance team.
 Customer Relationship: Focus on dispute & provide alternate solution to the management.
 Credit Control: follow-up for bed depts. Collection through calling,mailing& customer visit & ensuring that
all thefinancial controls for thedivision aremet and adhered to atall time.
 Timely Process of Activation & Deactivation (churn) of existing Accounts, Mail ID Packages,Pricingchanging.
 Dealing with Client regarding payment/TDS or account issues/ reconciliation.
 Focus on total DSL Broadband Division collection asper provided Ageing Report by billingdept.
 To maintain balancesheet of Retail division and data management.
Achievements:
 Recently celebrated 4Cr target achievement party.
 Business Broadband (BBB) – Broadband new product for Enterprise customers: Takingcare of all accounting
activities of New Product Promoted for Billing as well as accounting.
20 June 2011 - 10th May 2012: Collection Executive - Godrej &Boyce Mfg Co.Ltd. New Delhi
Job Profile
 HandlingEntire Retail & Corporate Customer accounts of Delhi NCR.
 Billing& Payment Collection through mailingcallingand customer visit.
 Maintain Customer Relationship.
 ProficientWork on MIS & BAAN BillingSoftware.
 Division: Prima - Tea, coffee & vending machines.

2. Achievements
 Efficiently managed new corporate customer relation & accounting.
 Promoted for billing as well as accounting.
 HandlingEntire Retail & Corporate Customer accounts of Delhi NCR.
 Billing& Payment Collection through mailingcallingand customer visit.
 Maintain Customer Relationship.
 ProficientWork on MIS & BAAN BillingSoftware.
 Division: Prima - Tea, coffee & vending machines.
BANKING: HDFC BANK LTD.
SalesExecutive: 15 January 2011 - 15th Jun 2011
Responsibilities:
New Customer acquisition, Document collection and verification, handle customer quarry, Maintaining
Customer Relationship
Area: South Delhi.
KEY COMPETENCIES:
 Able to manage complex Credit control Management processes and negotiations to a successful conclusion.
 Excellent verbal and written communication skills.
 Strong marketing orientation with the ability to develop strategies to edge out the competition.
 Constantly looking at way to improve performance, achieve set targets and build the company’s brand.
Professional Qualification:
 M.B.A with Marketing + Finance from Global School of Business New Delhi affiliated to Bharthidasan
University Tamilnadu in January 2011.
 Post Graduate Programme in Planning and Entrepreneurship (PGPPE) in Specialization (Retail and Service
Management) from Global School of Business New Delhi in Jan. 2011
 Educational Qualification
 Passed Graduation B.Com from Avadh University Faizabad in 2007.
 Passed 12th from UP Board in 2004
 Passed 10th from UP Board in 2002
DOEACC “O” Level Course (Diploma in Computer)
 IT tools & Application. – Passed out
 Programming through Visual Basic – passed out
 Internet & Web Design – passed out.
 Programming & Problem Solving through C language – Appear
Personal Information
Father’s Name: MR. Hari Prasad Sharma.
DOB: 25th June 1986.
Gender: Male.
Marital Status Single.
Nationality: Indian.
Hobby: Music, Game, Acting.
Mailing Address: H.No.84C c/o Mr Yes Pal Singh Mahella Mohalla Madan pur Khadar
Sarita Vihar New Delhi-110076.
Permanent Address: Ayodhya, Faizabad Utter Pradesh-224001.
Reference: ____________________
Arvind Kumar Sharma

3. Signature