1. Arunesh Tiwari
Email : aruneshtiwari55@yahoo.in
Email : tiwariarunesh2@gmail.com
Mobile : +91- 07709440046
AT A GLANCE
I want to do work with a dynamic organization where excellent personal skills and a dedicated work ethic will afford
opportunities for increased levels of advancement and responsibilities.
TECHNOLOGY SKILL
.
Solution Environment
Windows Server 2003 R2/2008R2, Windows7, IIS 6.0, MS Office 2007/2010, JIRA, SVN,
SharePoint 2010
Development Environment
.Net Framework 3.0
Web Technologies
Asp.Net, VB.Net
QUALIFICATION
Degree University Year Percentage
MSc(CS) APSU 2013 76.6%
B.C.A. MCU Bhopal 2011 70.56%
Higher Secondary Bhopal 2008 64.2%
High School Bhopal 2004 54%
PROJECT UNDERGONE
Project Title: Vehicle Management System
Software Environment: VB.Net, MS Sql Server 2005
Team Size: 2
Project Description: Project was dedicated for the vehicle Dealer of Delhi project deals with Quotation form,
Price list form, Customer Detail form, Dealer form, Identity form, Purchase form, Sale and Service form, Service form,
Two Vehicle Dealer form. Delivery Chelan / gate pass Received form.
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2. Experience
• Arun Computer & IT Rewa M.P.
• Desktop Support Engineer in Mahindra Power Generator Bhopal
• Support Engineer in Excellence Tally Accounting Software Bhopal
• PresentPresent (SYSTEM(SYSTEM EngineerEngineer atat Prime accessPrime access Technologies.)Technologies.) Clint:Clint: TechTech MahindraMahindra (Airtel DC(Airtel DC
Onsite)Onsite)tel DC onsite)
• Monitoring status of Network Devices, Servers & Iron Port X1070 at DC.
Monitoring & Escalating alerts received on Nimsoft & Spectrum Tool.
Creating the tickets for incidents & service request.
Migration of Lotus Notes to Outlook with Quest SSDM Tool.
Troubleshoot Outlook 2013, Share Point & LYNC 2013 application remotely.
Check the status of account & unlock the account from AD if required.
• Working on MAX IT Ticketing Tool
• Working on IBM Remote Support Tool
• Office 365 related issue
• Manage user accounts
• Active directory management
• Windows server 2008 /2012
• Maintain call log & call follow-up details.
• Maintain user feedback
• Hardware and Peripheral Installation and Support.
• Management of daily calls End User support ensuring minimum down time
• Responsible for handling users escalations at client side, preparing monthly call reports, daily attendance.
• Creating OUs, Groups and adding users to particular Groups, OUs
• Office 365 related issue
• Manage user accounts
• Troubleshoot Outlook 2007,2010,2013 issues
MY STRENGTHS
• Always try to mix up positive attitude, skills and knowledge to give best results.
• Cope with fast-paced and multi-tasked environment.
• Accustomed to work in group/team.
PERSONAL DETAILS
Name : Arunesh Tiwari
Father's name : Mr. Akhileshwar Tiwari
Date of Birth : 11/05/1988
Marital Status : Single
Permanent Address : House No. - 418/10, Tulsi nagar, Dist-Rewa, Pin – 486001, State (M.P.)
Phone Number : 07709440046
DECLARTION
I here by declare that all the information given above is true to the best of my knowledge and belief.
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3. Location : Pune Arunesh Tiwari
Date :
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