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Atlassian confluence overview_au_gs_powerpoint
- 1. ARSHIYA âą @ARSHII02 Confluence Overview A Platform for Teamwork in the Modern Workplace AUG Edition
- 2. Agenda INTRODUCTION TO CONFLUENCE DO MORE WITH CONFLUENCE DEPLOYING CONFLUENCE WHY CONFLUENCE HOW CONFLUENCE HELPS TEAMS
- 3. Organizations are changing drasticallyGenerational shift Impact: Business tools must address new communication styles More job movement Impact: Information needs to be tied to the organization, not the employee Distributed teams Impact: Teams must work cross culturally and support work/life balance
- 4. The modern workplace needs modern tools âI wish my company provided technology that would help me better understand what my colleagues are working onâ âI wish my company was more transparent and open with communicationâ âI am more likely to want to work for a company that is transparent and openâ To collaborate To communicate To build community 72%60% 87% *Source: Atlassian survey, fielded by Nielsen in April 2016
- 5. Great teamwork starts with Confluence Everyone has a voice Information flows freely Work gets done A POWERFUL PLATFORM FOR TEAM COLLABORATION
- 6. Over 30,000 businesses use Confluence
- 7. Confluence champions within organizations Software teams Collaborate on releases and projects. Move easily between JIRA and Confluence. IT teams Deflect IT tickets and disperse knowledge. Adding Confluence to JIRA Service Desk has been shown to deflect up to 45% of IT tickets.* Business teams Document your teamâs work in one place. Plan and collaborate on your team's next project. *% derived from sample set of ~80,000 JIRA Service Desk sessions
- 8. âCustomer feedback, product requirements, event plans, meeting notes and more is readily available to any employee, helping us to move much faster.â SCOTT JOHNSTON, CHIEF OPERATING OFFICER, DOCKER *Atlassian customer site: https://www.atlassian.com/customers/docker-case-study
- 9. Case Study Benefit Confluence with JIRA Service desk created one place for the entire IT team to manage its queues. Confluence helped create a self- service knowledge base of articles and common questions. 100% of IT requests were being submitted via email into one single inbox, and email scales badly. Lead times were long and customer satisfaction was dropping. Spotifyâs IT team has categorized 100% of its tickets and seen an 8x increase in articles contributed to the knowledge base. Just as important: IT has made its mark within the company as the center of innovation. âEven in a large corporation, IT can provide personal level of service to each and every employee." *Source: Atlassian customer site; https://www.atlassian.com/customers/spotify
- 10. Case Study Benefit Confluence was chosen as the collaborative solution where all kinds of users can document, communicate, and share their processes, projects, and ideas in one location. Employees needed a way to share info & collaborate across distributed business and technical organizations. Confluence is used to communicate & collaborate across groups and divisions. It provides a central location for all of Dow Jonesâ diverse information needs, better communication, and real collaboration across groups. âHow do you measure the true value of people sharing ideas?â *Atlassian customer site: https://www.atlassian.com/customers/dow-jones
- 11. Agenda DO MORE WITH CONFLUENCE DEPLOYING CONFLUENCE WHY CONFLUENCE INTRODUCTION TO CONFLUENCE HOW CONFLUENCE HELPS TEAMS
- 12. Confluence is the one place to create and evolve all your work Blogs Project plans Roadmaps Meeting notes Task lists Product requirements
- 13. Drag and drop documents into Confluence If there are existing documents your team needs to leverage, never fear, they can easily be brought into Confluence.
- 14. Spaces TreesPages Confluence helps organize your pages and projects in a consistent and logical way, so itâs easy to find what you need
- 15. Popular uses of Confluence Project collaboration Knowledge base Documentation Project collaboration
- 16. Project Collaboration is about getting stuff done Create Start a project by creating and then sharing a page the team can iterate on together. Discuss Comment on pages, respond to othersâ input, like pages and comments, use emoticons to show how you really feel. Resolve Click âresolveâ once discussion points are agreed upon, mark when tasks are completed, and track resolved issues. and making it fun and easy to work together
- 17. Meet Scott Holden, project manager, and Moontracker V2.5 Project collaboration
- 18. Kick-off your project Need a document to help ground your team in the work at hand? Create Populate Publish Create Create Start with a template or blank sheet. A product requirements template is selected. Decide where the doc will live.
- 19. Moontracker 2.5 Moontracker 2.5 Push Notifications Document owner Designer Developers QA Scott Holden Lead designer Lead developer Lead tester Create Populate Publish Plan your project with the team in mind
- 20. Moontracker 2.5 Moontracker 2.5 Push Notifications Developers Scott Holden QA Document owner Designer Harvey Jennings Mia Bednarczyk Cassie Owens Product Director Lead Developer UX Designer Sr. Project Manager Lead designer Lead developer Lead tester Plan your project with the team in mind Create Populate Publish Type your task here, using â@â to assign to a user and â//â to select a due date - @-mention relevant contributors - Assign tasks to your team - Link documents to provide more context - Add rich media to your page Cassie Owens, add your updated designs to this page and post content calendar for notifications. Mia Bednarczyk, discuss timeline with your team and require points for each story. Harvey Jennings, review the user stories-make sure they align with what you and Carrie discussed.Type your task here, using â@â to assign to a user and â//â to select a due date
- 21. Moontracker 2.5 Moontracker 2.5 Push Notifications Moontracker 2.5 Notifications Release! Create Populate Publish Confluence + JIRA = better together Connect with JIRA to provide insight into your development work: - Automatic linking - Quick issue creation - Reports in Confluence
- 22. Moontracker 2.5 Moontracker 2.5 Push Notifications Developers Scott Holden QA Document owner Designer Harvey Jennings Mia Bednarczyk Cassie Owens Product Director Lead Developer UX Designer Sr. Project Manager No restrictions Publish your page and start collaborating as a team Keep your content secure with granular permissions that give you complete control. What did you change? Notify watchers Publish PreviewPublish Ready to publish! Create Populate Publish Once your content is ready, hit publish and start collaborating!
- 23. the real teamwork begins Once a page is shared
- 24. Receive notifications if: - Something changes on your page or someone comments on it - Someone mentions you on their page - Someone shares a page with you Notifications Inline Comments Page Comments 4
- 25. Notifications Inline Comments Page Comments 4 Youâve got mail Get notifications in your Confluence in-box, email, or via the Confluence Cloud mobile app
- 26. Notifications Inline Comments Page Comments Stay on top of your work Quickly see who has done what when
- 27. Start discussing - Discuss a specific section of work with inline comments on a page - Use pinned comments for attached files - No more long file names or messy track changes! - Click âResolveâ when an action or decision is taken. Notifications Inline Comments Page Comments Resolve
- 28. Summing it up Post overall comments to a page, or simply like it. Project collaboration in Confluence makes it fun and easy to get stuff done. Notifications Inline Comments Page Comments
- 29. From meeting notes to style guides and retros, Confluence is the one place to create and evolve your teamâs information. Documentation
- 30. Documentation helps your team share & retain knowledge Project retrospectives Meeting Notes Design reviews
- 31. Knowledge base Confluence helps organize your information, create how-to docs, and possibly identify the next big thing.
- 32. Build a knowledge base to share and organize information. . . with the team and beyond Share Easily share information and articles you have created Organize Confluenceâs organizes information, helping service teams easily support their org with troubleshooting & how-to documentation. *Source: add source text here, keep at 18pt - Delete if not used Discover Search and discoverability of content Projects
- 33. Agenda DEPLOYING CONFLUENCE WHY CONFLUENCE INTRODUCTION TO CONFLUENCE HOW CONFLUENCE HELPS TEAMS DO MORE WITH CONFLUENCE
- 34. Confluence is bundled with dozens of macros Allowing you to add extra functionality or include dynamic content Insert more content
- 35. Atlassian marketplace has hundreds of add-ons to further customize your Confluence experience 185 Bamboo 198 Bitbucket 156 Hipchat 1056 Jira 38 Fisheye/Crucible 650+ Confluence By Application *Source: https://marketplace.atlassian.com
- 36. Some popular add-on categories for Confluence Theming Diagramming Document management
- 37. Agenda WHY CONFLUENCE INTRODUCTION TO CONFLUENCE HOW CONFLUENCE HELPS TEAMS DO MORE WITH CONFLUENCE DEPLOYING CONFLUENCE
- 38. Value-based pricing 500 to 40,000+ users, you host. Delivery high availability and scalability Cloud Server Data Center 1 to 2,000 users, we host 1 to 10,000+ users, you host, LDAP *Cloud: from $10/month (up to 10 users) to $1,000/month (2,000 users). Server , one-time payment from $10 (up to 10 users for Server) to $24K for 10K+ users; Data Center: 500 users $24K to 40K users at $200,000 (40,000+ users); Deployment options
- 39. Confluence is core to the Atlassian suite 72% of our customers combine our products* + Dev teamsIT teamsBusiness teams *Atlassian customer analysis
- 40. Agenda INTRODUCTION TO CONFLUENCE HOW CONFLUENCE HELPS TEAMS DO MORE WITH CONFLUENCE DEPLOYING CONFLUENCE WHY CONFLUENCE
- 41. Why Confluence? One place to share ideas Grows with you Industry trusted Software integration
- 42. Summary and resources Web - atlassian.com/software/confluence Blog - Confluence blogs Atlassian Marketplace - Confluence market Documentation - Confluence Doc @Confluence
Hinweis der Redaktion
- The Confluence overview deck is designed to serve as an introduction to Confluence, Atlassianâs team collaboration platform.
- In the Confluence Overview deck weâll cover: Why Confluence is a great tool for the evolving workplace See how teams use it Learn how Confluence can grow with an organization Look at different ways Confluence can be deployed, and Understand why people love Confluence and have made it the collaboration tool of choice for their organization.
- Todayâs workplace looks very different than just a decade ago. Teams are dispersed, people are on the move, individual offices are on the decline in favor of open work spaces, and a new generation accustomed to actively sharing thoughts and ideas is now dominant in the workplace. Generational shift 1/3 of workforce is now millennial, larger than than any other generation in the workplace. Source: Pew Research Center http://www.pewresearch.org/fact-tank/2015/05/11/millennials-surpass-gen-xers-as-the-largest-generation-in-u-s-labor-force/ Impact: Businesses need tools that address todayâs new communication styles. More job movement Less tenured employees change jobs at a rate 3x that of more tenured employees. Source: Bureau of Labor Statistics. http://www.bls.gov/news.release/tenure.nr0.htm Impact: Information needs to be tied to the organization, not the employee. Distributed teams 79% of people always or sometimes work in dispersed teams Source: Harvard Business Review https://hbr.org/2014/12/getting-virtual-teams-right Impact: Teams must work cross culturally and support work/life balance.
- The transition to the modern workplace calls for modern tools that are aligned with the way people work, where they conduct business, and their communication preferences. Business tools can even support company culture, making it either more top-down driven, rigid, and bureaucratic or more open, adaptable, and efficient. In a recent survey by Atlassian, fielded by Nielsen in April 2016, we found that people surveyed were very interested in the benefits of of an open culture and work environment. Collaborate 60% of respondents wanted tools that help gain easy visibility into what their teammates are working and to contribute to that work. Communicate 72% of respondents want technology that fosters transparency and open communication throughout their company. Building a community 87% of respondents want to be a part of company that values transparency and openness and teammates that they can trust.
- This brings us to Confluence a powerful platform for teamwork and collaboration. Since 2004, from document creation to project collaboration, companies have discovered that Confluence is a game- changing way to share ideas, build community, and get work done in todayâs workplace. Confluence embodies three primary product development principles relevant in todayâs workplace: Everyone has a voice Information flows freely, and Work gets done
- Since itâs beginning more than a decade ago, over 30,000 businesses have chosen to use Confluence to help teams work most effectively from startups to Fortune 500s, including: Braintree NASA DowJones Docker Homeaway Spotify Sotheby's Tinder AerLingus Amgen Illumina Camerican International (Shout out to Ethan!) Vanderlande Following are a few details of customersâ experience with Confluence.
- All teams can benefit from Confluence. It often grows organically within an organization, starting off with the software development team and spreading out from there. Today all kinds of functional departments use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. The more people in an organization that use it, the more value teams get from it. Here is how three primary user teams find value in Confluence: Software teams use Confluence to collaborate on product releases and other software related projects. With strong JIRA integration, these teams can move easily between the two platforms and add context to their detailed tasks in JIRA right within Confluence! IT teams can easily create documentation within Confluence to help their team find answers fast and resolve issues faster. Teams can also scale their IT service desk and use Confluence as an integrated knowledge base for their customers. In a recent evaluation of teams using JIRA Service Desk (JSD) and Confluence, we found that Confluence was able to deflect up to 45% of IT tickets, freeing up IT team membersâ time to concentrate on other tasks at hand. Business teams such as marketing, legal, HR, and more use Confluence to create and document contracts, outline marketing programs, run projects, stay in touch with product and development teams, view workflows, and more, all from one central location.
- Docker was using a mix of email, word processing, and spreadsheets for content collaboration and documentation. As Docker began ramping up in 2014, they realized they needed a more centralized system for maintaining communications and preserving tribal knowledge. They also needed a an easily accessible and streamlined process for managing software engineering plans and resources. Thatâs where Confluence came in, helping to put work in one place and get everyone on the same page, starting with the software team and branching throughout the company.
- Spotify Challenge:Â 100% of IT requests were being submitted via email into a single inbox, and email scales badly. No way to manage tickets in categories or queues, lead times were long, and customer satisfaction was dropping Solution:Â Integrated JSD with Confluence to provide better user experience and one place for entire IT team to manage itâs queues. Confluence helped create a self-service knowledge base of articles for common questions Benefits:Â IT team has categorized 100% of its tickets and seen an 8x increase in articles contributed to the knowledge base. Just as important: IT has made its mark within the company. Quotes: -âWe have raised the profile of IT at Spotify. We are seen as a center of innovation" -âEven in a large corporation, IT can provide personal level of service to each and every employee."
- Dow Jones Challenge: Employees needed a way to share info and collaborate across distributed business and technical organizations. DowJones had used wikis in the past but a lack of a solid WYSIWYG editor hurt widespread adoption Solution: Now use confluence to document their work and their systems, technical leads leverage it to evangelize best practices, and project managers use the tool to document product requirements and communicate scope, status, issues, risks, and more. They found a collaboration solution that all kinds of users could use to document, communicate, and share their systems, processes, projects, and ideas. Benefits: Confluence was originally intended for technical teams to document their systems, but itâs now being used to communicate and collaborate across all groups and divisions - growth has been organic. Confluence provides a central place for all of the companyâs diverse information needs, better communication, and real collaboration across groups. Quotes: -âhow do you measure the true value of people sharing ideas?" -âanother great thing is that , unlike email, confluence creates permanent records that are easy to follow. when youâre in a distributed work environment that becomes a big issue"
- Now weâll discuss some of the primary use cases for Confluence.
- Over 75M pages have been created in Confluence. People develop pages in Confluence to share information broadly in blogs, take meeting notes, report on project status, create project tasks, develop roadmaps, write how-to-documents and much more. Since Confluence is flexible and expansive, there is no limit to the types of work that can be developed within it.
- Existing documents can also be brought into Confluence so no information is ever lost and you can easily continue existing work within Confluence. You can also view and comment on various file types from within Confluence, such as: Microsoft Word docs MS Excel spreadsheets MS PPT presentations PDF files HTML XML source & .txt files Zip Files
- Confluence organizes work in a consistent and logical manner that makes it easy to find and track work. Spaces Spaces are content anchors, serving as mini-Âsites for teams, projects, and departments. If needed, each space can be separately managed with its own administrator, permissions, and theme. Pages organize your content into lowerÂ-level groups, i.e., create a page for a particular team activity, or for a feature in a product, or for a chapter in a book. Trees are the structure of pages in a space. Some pages (parents) will be what other pages (children) attach to, forming a âtree.â
- Three popular uses for Confluence are: Documentation - Confluence provides a great way for teams to create and share all kinds of documents in order to retain team knowledge. Project Collaboration - Once a document is created, teams can collaborate and discuss it using likes, @-mentions, and comments, and close the feedback loop to get stuff done. Knowledge Base - organize and share work with your team, and discover information from other thought leaders in your company. Letâs start with the most popular use of Confluence: Project collaboration.
- A project often starts with the creation of a pageâonce team members are looped in and the page is published the real work begins as team members discuss challenges, debate ideas, and bring the page to life. If the team comes across any stumbling blocks, issues can be tracked and resolved within Confluence so the project moves ahead quickly.
- Letâs meet Scott Holden and Moontracker V2.5 Scott is a senior project manager at a mid-size company for astronomy and space enthusiasts. He is in charge of project management for the next release of the Moontracker mobile app. Letâs look at how he and his team use Confluence to start the build of a new version of their app.
- To release Moontracker v2.5, Scott starts by creating a new page within Confluence, and choosing a product requirements document template so he can get started right away and avoid the hassle of formatting or thinking what type of foundational information needs to be included. He can always modify the template in Confluence. When he creates the page, he can also decide where in Confluence it will liveâhe chooses the Mobile Dev Team Project space. He can always change its location afterwards.
- Scott finishes populating his PRD by: @-mentioning the relevant contributors to his project⊠It is a great way to start involving the whole team from the very beginning without even calling a meeting.
- âŠ. Linking other relevant documents to provide more context Adding rich media, in his case mock images for the app, but video and other media types can also be incorporated. and assigning tasks to his teammates
- All of Scottâs development issues/tasks are tracked within JIRA, Atlassianâs agile project management software. Confluence is often paired with other Atlassian projects to add more context to work, in this case it is Scottâs app development project. Scott connects Confluence and JIRA so he can: Display the corresponding JIRA issue on this product requirements page Create new JIRA issues within this page as they arise and create reports to display within Confluence for the rest of his team and stakeholders
- Scott has now completed his PRD and heâs ready to share it with the team. He sets his appropriate viewing and editing restrictions for his page, and hits publish so he can begin collaborating with his team! Atlassian takes an "open first" approach to its documentation. By default, documents are open to the everyone, to benefit from input from all parts of the organization. But, depending on the organization or document, information can easily be restricted.
- Projects happen when pages come to life. The next phase of Moontracker v2.5 will show how publishing a single page turns one personâs work into dynamic project collaboration.
- Once a page has been published, collaboration begins and notifications will begin to appear when someone likes or comments on your page, @-mentions you, or shares a page with you.
- Notifications appear in the upper right hand corner of your Confluence page, your email, and the Confluence Cloud mobile app (for cloud customers only).
- Clicking on the notification icon will show you a series of interactions teammates have been having with your content. Clicking on a notification will take you to a summary of their input in your inbox so you can respond immediately, or you can jump directly to the page.
- Inline comments, such as the one Scott received from Mia on the product requirements page, allow you to discuss a specific section of work or comment on attached files/images. No more long file names or messy track changes! Discussions can be resolved and tracked right on the page itself so everyone is aligned.
- Page comments, such as Harveyâs and Miaâs, allow you to comment at the bottom of the page on the overall content and offer thoughts and feedback. Everyone who is part of the page discussion will be notified of these comments and the ongoing discussion, if they choose.
- Documentation is everything you think it is: a set of documents. A compass for your average end user. A playbook for the software engineer in you. In a more technical space, documentation is usually text or illustrations that accompany a piece of software, explaining how it works, how it operates, and how to use it. Software teams may refer to documentation as it relates to product requirements, release notes, or the design of the software. Technical teams will use documentation to explain code, algorithms, APIs, and more as it pertains to a piece of software. Externally, documentation often takes the form of manuals and user-guides for system admins, support teams, and other end users. All kinds of documents hold teams together to help them function at their best. Confluence provides a way to create these documents, share them, and organize them in one place.
- Whether itâs simple meeting notes, design reviews, or in depth project retrospectives, all documentation should aim to accomplish 2 main things: - Inform users - Help users be successful Why is documentation important Documentation helps users and teams: Create consistency Align on projects, processes, and procedures Minimize workload. The right documentation helps onboard teammates quickly and efficiently, so they can start getting work done right away. Improve company culture. Documentation makes a statement about how you treat both your external customers and internal employees. Help the people you need to help, guide them, be supportive, and have a friendly voice and tone.
- Confluence helps organize work, create troubleshooting documents, and deflect service desk tickets. The single-point-of-access it provides to a variety of information and projects helps organizations get things done more quickly and liberate ideasâmeaning the next big thing may come from the most unlikely of places.
- With Confluence, information sharing removes roadblocks to resolve issues faster and reduce duplicate work Documentation can be easily found and visible to reference at any point in time.
- Confluence is a standards-based program with broad functionality built into it. Developers have also used its open APIs to build hundreds of apps for itâall available from the Atlassian marketplaceâso you can do more with it and customize it to your needs. Letâs learn more!
- Want to do more than just build a basic page? Add a macro to your page! Macros are native to Confluence and can do everything from posting a status icon on a project to embedding JIRA issues into your release notes on Confluence. Explore and have fun.
- If you want to do even more with Confluence, you need look no further than the Atlassian marketplace, one of the largest B2B marketplaces in the worldâand it has over 650 add-ons available for Confluence for both cloud and server customers. Atlassian also has hundreds of excellent partners (we call them experts) around the world who are ready and excited to help customize your instance of Confluence.
- Some of the most popular add-on categories for Confluence are: Theming options to brand your Confluence site Diagramming options to add visuals to your pages Document management which include convenient tools that let you do more with your documents (formatting, organization, etc.) Other popular categories include: Workflow, integrations, and more.
- So, how do teams deploy Confluence? There are several options, depending on your needs.
- To implement Confluence within your team, Atlassian offers cloud, server, and data center (for enterprises) options, with pricing dependent on the number of users. Cloud - we host and setup your Confluence site in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and for teams who don't want to manage the technical complexity of hosting themselves; pricing is monthly (can also do yearly) Server  - you host Confluence on your own hardware and you're able to customize your setup however you'd like. This is generally the best option for teams who want to manage all the details of the setup and don't mind the additional complexity of hosting themselves; pricing is a one-time payment Data Center - same as server in that you host Confluence on your own hardware but DC is at scale and useful for enterprise companies. It gives you high availability, performance at scale, and disaster recovery for uninterrupted access; payment is yearly.
- Confluence is core to the overall Atlassian suite, just ask the 72% of our customers who already combine Atlassian products. Confluence integrates well with other Atlasssian products like JIRA software and JIRA Core, JIRA Service Desk, and HipChat to cover all aspects of project collaboration.
- So why should you Confluence? It offers one place to: share ideas, build community, and get work done it is use and trusted by over 30,000 organizations of every size and from every industry it has first class JIRA software integration it is extensible and flexible enough to grow with your team and organization
- Thank you! If you have more questions on Confluence, please visit any of the above sites or reach out to Atlassian and its expert partners for further information.