Resume

1. Armando Gonzalez
2806 Ashmont Drive • Missouri City, TX 77459
armandogonzalez3ag@gmail.com • 832-557-5850
REGIONAL MANAGER
Accomplished leader • Passion for sales and customer service • Top performer
Dynamic, results-driven manager with over 25 year history of developing teams to deliver world
class customer service. Solid track record of increasing sales, managing expenses, and
implementing plans to address opportunities to maximize profits.
Key strengths:
 Sales driver
 Focus on customer service
 Promote and implement developmental plans to get results
 P&L management and budgeting to maximize profits
 Exceptional communication, organization and time management skills
 Recruit, hire, coach, and promote team members
 Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
 Bilingual in Spanish
PROFESSIONAL EXPERIENCE
Sears Holdings Inc.
Store Manager (October 2015-June 2017)
Responsible for store Operations, Human Resources, Hardlines, and Softlines merchandising.
Provide disciplined leadership by setting clear expectations and holding the team accountable for
their results. Execute customer focused strategies to increase sales and increase store profitability.
Perform daily inspections of retail core processes and execute action plans based on daily
department walks to ensure our store is in full compliance with company policies and practices.
Support, coach, and develop team members by creating an environment where my associates
became successful. Teach and train associates on creating loyal customers vs. satisfied customers.
McLemore Building Maintenance
Regional Manager (March 2014-August 2015)
Managed regional area of commercial cleaning accounts from Beaumont-Port Arthur, San
Antonio, Dallas-Longview, and Arkansas. Responsible for directing and managing project
managers to ensure client’s businesses, chemical plants, and schools are cleaned with quality,
safety, and cost optimization using Healthy High Performance Cleaning and using Green Seal
products. Promoted best practices including, rigorous staff training, and process management, and
customer reviews to better serve our customers and provide leading-edge industry service.

2. Flexi Compras
District Manager (Sept 2009-Feb 2014)
Managed district of 11 lease-to-own stores located inside Wal-Mart and HEB stores with
combined yearly total rental revenue of over $400k. Responsible for recruiting, hiring, and
coaching new employees on sales and collections techniques to increase sales and achieve
company standards. Direct and motivate team to increase sales, reduce collections, and manage
P&L to deliver results that exceed company expectations. Audit stores to ensure processes are
being followed, identify opportunities, and implement plans to ensure standards are met. Created
and maintained positive relationships with partner store leadership through clear communication
and timely visits to stores.
Selected achievements:
 Won the Sales Driver Award for exceeding company sales goals.
 Developed a strong team through technical training, focus on unparalleled customer
service, and leading by example.
 Exceeded company standards resulting in revenue increase of 10% from prior year.
 Fine-tuned under-performing stores from previous management and turned them around.
 Set higher expectations and instituted individual accountabilityresulting in 25% revenue
increase in first year.
TitleMax
General Manager (Feb 2012-May 2013)
Managed all store operations to ensure that loan transactions, customer payments, collection
activities were properly performed in accordance with company policy. Increased store
performance through customer relationship development, marketing, employee training and
managing store operating expenses.
Selected achievements:
 Generated over $700k in new loans to customers in first six months of new store opening.
 Exceeded company expectations by profiting within 3 months of operation.
 Increased profit to over 25% within first 6 months of operation.

3. Rent A Center
District Manager (Sept 1995-Sept 2009)
Provided leadership, mentoring, and training for 8 locations in the Houston area to ensure all
locations complied with established procedures and practices for sales and collections. Protected
company assets by completing audits, inventories, and P&L expense management reviews.
Ensured timely and effective execution of all company programs, policies, and processes.
Selected achievements:
 Increased profits year over year by 10% by increasing sales and customer retention.
 Maintained employee retention and promoted managers that were developed by MIT
program designed by RAC management.
 Exceeded company standards for total revenue growth by 10% yearly.
EDUCATION
Bachelor of Business Administration, Southwest Texas State University, 1987