1. ARLENE U. BIRD
9301 Watercress Drive (817) 992-9125
Fort Worth, TX 76135 birdnflt60@gmail.com
PROFILE
Accomplished Business Professional and Account Manager / Representative: A resourceful employee that is a quick
learner, pays attention to detail, takes initiative when necessary,can prioritize multiple tasks ,and manage work load. Very
strong at building relationships with both internal and external customers. Has a strong belief that mentoring and helping
others succeed is important for the overall success ofan organization. Capable team player with proven track record of taking
on challenges, skilled at problem resolution, great at collaborating with others,and maintaining confidentiality and discretion.
SKILLS
 Superb in an Executive Administrative or Sales Support Role  Solid Problem Resolution Skills
 Excellent Internal & External Client Relationship / Partnership Building  Maintains Diplomacy, Tact, &Confidentiality
 Adept at Working as a Team or Independently  Avant User of Microsoft Programs
 Strong Written & Verbal Communication  Very Resourceful
PROFESSIONAL EXPERIENCE
Bunzl Distribution Aug 2000 – Nov 2014
On-Site National Account Representative at JC Penney Company Plano, TX 2011 - 2014
• Provided concurrent support and resources to 12 Bunzl branches nationally working directly with Regional Vice
Presidents, General Managers,and other department managers and staff within accounting,purchasing,customer
service, and warehouse departments.
• Improved the relationship and strengthened trust and commitment between Bunzl and client. Trusted by client to sit
in high-level meetings and was respected for maintaining a high business code of ethics.
• Increased sales by 12% and reduced costs increasing profits for Bunzl.
• Enhanced existing processes and reports to betterfit the needs of client and improve communication and efficiency’s
for and between the two partners.
• Headed, or worked in sync with both Bunzl and client, on various projects providing breakdown of project needs,
timelines, and updates to managers and key personnelwithin both companies.
• Prepared, reviewed, and distributed numerous written communication and reports to both internal and external
customers as needed on weekly, monthly, quarterly, and annual basis utilizing AS400 and Oracle databases,Excel,
Word, PowerPoint, and Outlook.
• Created meeting presentations and scheduled meetings between Bunzl and client managers, including updating
Outlook calendar’s for all personnelas needed.
• Provided initial analysis for annual budgets that included costs,pricing, inventory levels, accounts payable and
receivable, and service levels. These were monitored on a monthly, quarterly, and annual basis to assure
expectations were exceeded or met.
• Communicated and worked closely with manufacturer’s to assure that purchasing,invoicing, shipping, and receiving
of products met expectation of both Bunzl and client from a timing and quality standpoint.
• Sourced out and provided pricing to client on secondary product lines.
• Reviewed and resolved accounting issues between manufacturer and Bunzl or Bunzl and client as needed.
• Facilitated on-site and on-line / web-based training to Bunzl branch staff in areas of purchasing,customer service,
accounting,and warehouse.
Business Development Manager St. Louis, MO 2005 - 2010
• Managed Customer Service Managerand five Inside Customer Care (ICC) personnelproviding excellent support to
internal and external customers.
• Created and implemented manufacturer and product training for ICC department during lunch hours. Training
luncheons were funded for by the manufacturers and provided additional level of sales support.
• Decreased overstocked inventory by 28% as a result of placing emphasis and training in up-selling.
• Provided one on one and group training to Outside Sales Reps on various computer programs that included Bunzl’s

2. Online Ordering and Customer Self-Serve Website, Microsoft Programs, and VIP / M-Trilogix Sales Training Tool.
• Demonstrated success at selling Bunzl assets and offering solutions to a client’s working capital, logistics, customer
service, sales, pricing, and product availability concerns.
• Online orders increased 21% due to the training of customers in the use of Bunzl’s Online Ordering and Customer
Self-Serve Websites,exceeding annual budget numbers.
• Successfully developed,planned, and executed local branch marketing literature and promotions working directly
with manufacturers; some of which were interactive and used by sales department and customers.
• Created customer specific marketing literature and promotions further strengthening customerrelations and
improving profits for Bunzl and customer.
• Central Warehouse Coordinator assigned to organize and communicate information passed down from management
team to branch personneland customers.
• Evaluated inventory to reduce duplicate products and free up bin space in the warehouse, increasing operation
efficiency’s.
• Sourced and provided cost and sell pricing to sales reps and customers, as needed.
• Maintained part, price, and rebate files for customers and audited for accuracy.
• Provided various reports as needed for Regional Vice President, General Manager, Sales Managers, and customers
as needed on a daily, monthly, quarterly, or annual basis that included pulling information from database for use in
Excel, PowerPoint, Word, and Outlook.
• In coordination with three other branch managers, facilitated a Green Product Seminar that included 28 vendors,113
customers, and 5 guest speakers and increased awareness within the customer community and covered all business
segments for Bunzl.
Office Manager and Outside Sales Specialist St. Rose, LA 2003 - 2005
• Managed six employees in Customer Service, Accounts Payable,and Accounts Receivable departments.
Responsibilities included, but not limited to, providing region HR department with new hire paperwork and
employee updates,submitting payroll, working with internal and external auditing departments, and maintaining a
high level of confidentiality.
• Maintained customer relationships, proactive in identifying their needs, and very active in problem resolution, and in
providing market and competition intelligence to Bunzl management.
• Scheduled monthly meetings with General Manager and other department managers to review financial budget and
determine actions for assuring that budgets were either met or exceeded company expectations.
• Excelled in collecting past due monies from customers on a local and national level.
• Set up new customer files and maintained customer credit, part, rebate, and price files pursuant to company policies
and in adherence to internal and/or external auditing practices.
• Worked extensively with Customer Service, Accounting,Sales, Purchasing, and Warehouse departments to improve
morale ensuring that all departments worked cohesively together.
• Extensive use of Bunzl database and Microsoft Office software to provide various reports to local branch and region
personnelon a weekly, monthly, quarterly, or annual basis covering sales and accounting areas.
• Created and/orprovided improvement to various processes orforms utilized by various departments. Some of which
were adopted by Bunzl corporate that are still in use company-wide today.
Administrative Assistant Lithia Springs, GA 2000 - 2003
• Reported directly to General Managerand two Sales Managers on a daily basis.Responsibilities included, but were
not limited to, reviewing daily reports, updating Outlook calendar’s, reviewing and submitting travel expenses,
creating and updating various reports,written and verbal communication, process incoming and outgoing mail,
organize and maintain filing system, arrange meetings and luncheon’s, and back up to receptionist as needed.
• Worked on specialized projects as needed by Region Vice President and Region Human Resource Managers.
• Maintained confidentiality in all matters requiring discretion.
MILITARY EXPERIENCE
• Served as a Supply Clerk in the United States Naval Reserve from August 1990 – July 1998; honorably discharged.
• In 1990, served nine months in Sigonella, Sicily in support of Operation Desert Shield/Storm; received high
performance evaluation scores between 3.8 and 4.0 and was nominated as Sailor of the Quarter