This document provides a summary of Arkeli Johnson's work experience and qualifications. It highlights over 5 years of experience in customer service roles at various retailers and restaurants, including Trader Joe's, Chipotle, Pizza Hut, and VONS. Arkeli's experience includes responsibilities like cash handling, stocking, food preparation, customer service, and delivery driving. The document emphasizes skills like problem solving, organization, teamwork, and adaptability.

1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
ARKELI JOHNSON
1839 19th st, Santa Monica, CA 90404 | C: 310-720-8913 | ArkeliJohnson@Gmail.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Strong organizational skills
Sharp problem solver
Energetic work attitude
Store maintenance ability
Telephone inquiries specialist
Seasoned in conflict resolution
Forklift operation
Interpersonal skills
Produce knowledge
Fluent in English
Effective multi-tasker
Computer savvy
Customer service expert
Adaptive team player
Visual merchandising proficiency
Opening/closing procedures
Able to lift 50 pounds
Memorizing product codes
Meeting deadlines
Time management
Accurate cash handling
Trained in food safety guidelines
Flexible schedule
Strong lead development skills
Customer Service
Rapidly resolved client conflicts.
Customer Interface
Greeted customers and handled cash and credit transactions.
Assisted customers over the phone regarding store operations, product,
promotions and orders.
Delivery
Continuously maintained an accident and incident-free driving record for
more than 1 year.
05/2013 to 09/2015 Crew Member
Trader Joe's - Santa Monica, CA
Handled products and equipment in accordance with safety and
sanitation guidelines.
Conducted price checks for cashiers and service clerks.
Built attractive holiday and seasonal displays.
Safely used knives, scales, wrappers, compactors, garbage disposals,
pallet jack and hand trucks.
Checked out customers and bagged items quickly.
Suggested additional items and offered samples of weekly promotional
items to increase store sales.
Organized and positioned product cases in produce warehouse and
walk-in cooler.
Praised by management for being a fast and efficient worker, requiring
little supervision.
Served shoppers in a prompt, courteous and friendly manner.
Stocked meat cases.
Broke down heavy pallet loads of cases, boxes and bags.
01/2011 to 01/2013 Restaurant Team Member/Delivery Driver
Chipotle - Santa Monica, CA
Prepared items according to written or verbal orders, working on several
different orders simultaneously.

2. EDUCATION
REFERENCES
Took initiative to find extra tasks when scheduled duties were
completed.
Worked well with teammates and openly invited coaching from the
management team.
Followed all established restaurant practices and procedures.
Maintained a neat, well groomed appearance including impeccable
personal hygiene, hair restraint and minimal jewelry that met company
standards.
Cleaned food preparation areas, cooking surfaces, and utensils.
Frequently washed and sanitized hands, food areas and food preparation
tools.
01/2010 to 01/2011 Customer Service Representative
Pizza Hut - Santa Monica, CA
Selected the most efficient routes in compliance with delivery
instructions and fuel policy.
Presented customers with bills and receipts and collected payments for
goods delivered.
Established long-term customer relationships through prompt and
courteous service.
Resolved customer complaints and adjusted orders.
Operated motor vehicles in a safe and efficient manner.
Processed payments by accepting cash, checks and credit card
payments.
Took necessary steps to meet customer needs and effectively resolve
food or service issues.
Recorded customer orders and repeated them back in a clear,
understandable manner.
Communicated clearly and positively with co-workers and
management.
Carefully maintained sanitation, health and safety standards in all work
areas.
Performed general maintenance duties, including mopping floors,
washing dishes, wiping counter tops and emptying grease
traps.Followed all established restaurant practices and procedures.
07/2010 to 12/2010 Courtesy Clerk
VONS - Santa Monica, CA
Consistently received a 100% rate of customer satisfaction.
Stocked displays with new and transferred merchandise.
Swept floors and maintained sweep logs.
Stocked, priced, front-faced and rotated merchandise.
Greeted all customers.
Handled and bagged groceries carefully and according to customer
preference.
Collected shopping carts and baskets from inside and outside the store.
Gave every customer immediate and undivided attention.
Emphasized fast, friendly customer service.
2011 General Education
Olympic High School - Santa Monica, CA
Trader Joe's
Justin Byrd, Manager
Phone: 310-581-0253
Pizza Hut
Roxanna, Manager
Phone: 310-399-6767