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ARJUN SINGH
Bachelor of Engineering in Computer Science & Engineering
Mobile +91-8149090364 / +91-8055090364, Email arjun.singh.tata@gmail.com
Objective:
 To seek a challenging career in a growth oriented organization where I can get ample opportunity and
environment to develop my personal skills.
 Strong Willingness to prove my knowledge and creative thinking ability, both as an individual and a team
member and ensure strong commitment towards my employer and play a key role in organization.
Summary:
 Total Experience is 6+ Years as a Customer Service Executive - Billing & Collections in Tata Communications.
 Expert in MIS, Revenue Assurance, Data Reconciliation & Data Analyst
 Expert in Managing Large Amounts of Data and Extracting Key Information Points
 Expert in MS Access (With Macros / VBA Development)
 Expert in MS Excel (With Advanced Functionality)
 Expert in MS Power Point (With Effective Dashboard)
 Salesforce.com (SFDC) CRM – General Knowledge (Reporting & Dashboards)
 QlikView – General Knowledge (Reporting & Dashboards)
 Experience in SQL, SQL Server 2008 R2
 Expert in UAT / Software Manual Testing & Code Debugging
 Understand SDLC & STLC Process
 Billing Concept, UAT, MIS Skill, IT Skill, Positive Attitude, Team Work & Leader Ship Skill
 Strong Analytical Skills, Action Oriented Mindset & Able to Work Under High Pressure
 Capable of Solving Complex Problems, Meet Critical Deadlines Ensure Efficiency and Safe Operations.
Expertise:
Revenue Assurance, Data Analyst, MIS, Telecom Billing Process, MS PowerPoint, MS Excel, MS Access, Macros,
VBA, SQL, SQL Server 2008 R2, UAT, Reporting, Dashboard, SFDC & QlikView
Achievement:
 To Convert Off Role to On Role in same Organization within 1.5 Years in (Apr 2010)
 Performance Excellence Award: Tata Communications Limited (JAN 2011)
For Automating Reporting for Recurring Billing MIS (Geneva) & Exceptional Report Generation
 BRAVO Award: Tata Communications Limited (DEC 2013)
Certificate of Excellence awarded for Innovation & Creativity to Automation all Reports in a single screen
 Hi5 Award: Tata Communications Limited (FEB 2014)
Certificate of Excellence Awarded for Customer Centricity for Automation Bulk Email with Attachments
Educational Background:
 B.E. in Comp Sc. & Eng. for Pt. Ravi Shankar Shukla University Raipur C.G. in 2006 with 61%
 H.S.C. in Science Group from M.P. Board (Bhopal) in 1999 with 54%
 S.S.C. from M.P. Board (Bhopal) in 1997 with 48%
Certifications & Trainings:
ITIL Foundation Examination Certified by TUVSUD with 87% Score in Sep-2013
PMP Training: Completed 40HRS PMP training between 18-Dec-2013 to 22-Dec-2013
MS Project: Completed MS Project Training, Version 2013

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Professional Experience:
Current Organization Tata Communications Ltd
Duration 19th April 2010 To Till Date
Job Title Customer Service Executive - Billing & Collections
Designation Executive-MIS team GDMS Billing
Primarily
Responsibilities
 Reconcile Unbilled Orders & Highlight these to Billing
 Search Orders where Revenue Leakage are Happened
 Preparing Daily MIS for New Orders, Recurring MIS, & Exception Reports
 Extracting input data from source system and preparing the report
 Weekly/Monthly/Yearly Slides for Internal & External Review
 To Automate all Reports using MS Access Macros & VBA Programing
 To understand SFDC system functionality & reconcile its data
 To understand QlikViewsystem functionality & reconcile its data
 UAT / Testing all New Development and Provide the Signoff
 Upgrades and Downgrades Reconciliations, Work Queue, Exceptions Reports
 OSS/BSS System Migration Signoff & Various Reconciliations
 Handel Audit Related Queries, Estimations of Revenue & Data Migrations
 Reconciliations:- Preparing Recurring MIS, Invoice generation vs. Recurring
and Billing MIS, Same Id Active with More Than One Account, Main Account
Terminated but CPE Active, Termination activity closed but invoice not
generated, Performance related Reports etc
 Familiar with SFDC, QlikView, Geneva, Metasolve, Viznet and CAM etc.
 Pre & Port Invoice Validation, Recurring Go-ahead, Circuit Reconciliation,
Dispatch MIS.
 Daily Check SFDC ARC Validation with Invoice Amount
 Daily Update SFDC Status
 Reconcile daily Transaction vs Billing Status
Previous Organization Lobo Staffing Solutions Pvt Ltd on Deputation at “Tata Communications Ltd”
Duration 16th October 2008 To 18th April 2010
Job Title Billing Quality Control / Revenue Assurance Team
Designation Billing Executive (MIS Executive)
Primarily
Responsibilities
 OSS / BSS System Migration
 Reconciliations:- Circuit Reconciliations & Invoice Dispatch Reconciliation
 Geneva Data Cleanup Activities
 Preparation of BQT MIS, Weekly, Monthly and Quarterly Analysis.
 Preparation of BQT Slides, Weekly, Monthly and Quarterly Analysis.
 To check the Invoices and Ensure that the Invoice is Correct or Not
 Billing MIS V/s Bill Generation Reconciliation
Technical Expertise:
Languages C++, MS Access Macros & VBA Programming
Databases SQL, MySQL, SQL Server 2005 & MS Access
Markup Language HTML
Operating Systems MS DOS, Windows 98/2000/2003/2007/XP
Advance MS Office MS Excel (Functions, Data Validation, Pivot Table/Chart, V/H Lookup Function,
Count, Counta, CountBlank, Sumif, Countif, Date Functions, etc.)
MS Access (Tables, Queries, Forms, Reports, Macros & VBA Programming)
MS Power Point – Effective Dashboard, Chart, Graph, Flow Chart

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Technical Projects:
Successfully 50+ Automations Developed in my entire carrier where major projects highlighted as below:-
(1) BillingRepresentations & Presenter System (BRPS) (2) Issue Tracker (3) Unbilled Tracker (4) Circuit
Reconciliations Tracker (5) Circuit terminated in Main Account But Active in Main Account Identifier (6) Same
Circuit Active With More Than One Account Identifier (7) Recurring MIS Tracker (8) BillingMetric Tracker (9)
Circuit Commissioned in System But First Bill Not Generated Identifier (10) Circuit Terminated in System But
Final Invoice Not Generated Identifier (11) Bulk Email Utility With Attachment (12) Billing MIS Portal (13) Daily
MIS Portal (14) BQT MIS Portal (15) SFDC ARC vs. Invoice Amount Validation Portal (16) Rework Tracker (17)
Dispatch MIS Portal etc.
Project Title Billing Reconciliations & Presenter System (BRPS)
Clint Tata Communications (Billing Department – In-House Project)
Front End MS Access
Backend MS Access
Technology Macros / VBA Programming
Duration 4 Months (Apart From My Daily Activity’s)
Team Size 1 (Only My Self)
My Role Designer, Programmer, Tester (All in One)
Purpose of Project To combine all required billing & collection related reports in a single application
Project Details BRPS is a Client Server based Application, currently 30 users are using this
application, all users have own credentials for accessing this application where
approximately 10000 (+) lines of VBA Code, ~70 Forms, 20 Reports are uses for
making this project where 15 different process are covered in this application.
User can see own orders and update their comments and also have rights to
forward or closed assigned tasks and also see real time status, also have to search
(Single/Bulk)) any order and to export same result in excel format, One person
save all raw Excel files in a folder on every day, this application will take all
reports from that folder and compile each and every report in short duration and
update own all tables every day where all users will get own orders details and
update required comments on the decided columns and same MIS will get our
managements with real time summary.
Additional Features Create Account / Change Password / Forgot Password / Login Log with system
and user information / Audit Log Table / Who is Online / Email Facility / Auto
Deployed New Version, etc.
Personal Profile:
Father Name Mr. Ram Kumar Singh
Date of Birth 05th March 1981
Mobile No. +91-8149090364 / +91-8055090364
Email ID arjun.singh.tata@gmail.com
Passport Number M3478415 (Valid up-to 7-Dec-2024)
PAN Number CRXPS0288J
Sex Male
Languages English, Hindi
Present Address SK Niwash, Sai Nagar, Flat No. 4, Sathe wasti, Lohegaon, Near Vedant Hospital,
Lane No – 4, Pune – 411047, Maharashtra
Ihereby certify that all information given above is correct.
PLACE: PUNE ARJUN SINGH