The SAP Ariba Exchange User Community provides the platform to connect with Ariba and its customers opening up the new possibilities in the world of Supply Chain Management. Come to explore our vision in an interactive session.

1. SAP Ariba Exchange User Community
Abhishek Bhadoria, Solution Owner – SAP Ariba
Patrick Plawner, VP Community Support – SAP Ariba / March 16, 2016
Public

2. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Public
SAP Ariba Exchange User Community
Learn. Share. Grow.
Goals
Plan
Achievements
Content Strategy
Operations
Roadmap for 2016
Open Forum

3. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Public
Goals
Increase Efficiency
Speedup Adoption
Customer Channel into SAP Ariba
Participation in Innovation
User Community for Supply Chain Management

4. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Public
Plan
Direct access to SAP Ariba Product Knowledge base
User Guides
Troubleshooting articles/FAQs
Access to articles, blogs, tips by Supply Chain experts
Access to contributions by other users
Sub-communities for different products, user types and languages
Seamless integration with SAP Ariba Products
Tools to contribute to the Community
Tools to communicate with SAP Ariba
Activities for participation in Innovation

5. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Public
Achievements
Platform
Functional and Persona relevant content served
Content massaged for ease of consumption
Increase in availability in content on global languages
Enhanced search and other navigation tools for quick access of
related content
Ability to contribute by liking, commenting, asking questions,
providing answers
Online access to SAP Ariba Support using web form, chat
Operations team facilitating the Community

6. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Public
Achievements
Availability
Available in 3 form factors: Mobile, Integrated into product,
Community Portal
Available to supplier users for: Ariba Discovery, Ariba Network, Ariba Sourcing, Ariba Contract
Management
A sub-community for each language (21 supported languages)
Available to buyer users for Voting for Enhancement Requests

7. Demonstration

8. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Public
SMO
CMO
Deployment
Support
Solution Mgt
Seller
Users
Buyer
Users
Product Doc
Community
Content
Marketing
How is content created in the Community?

9. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Public
Content presented contextually within product

10. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 18Public
Community by the numbers
360,000 content views in the
last 12 months
21 languages
supported
80%+ answers
provided within 2
hours
75%+ questions asked have an
answers in community content

11. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 19Public
In addition to Q&A and rich content, what other services and
activities will be available in the Community?

12. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 20Public
Roadmap 2016
Functionality to facilitate Supplier Enablement
Phased Rollout of Community to buyer users
More tools for users to contribute to Community
Integrate with Social Media

13. Open Forum

14. Thank you
Contact information:
Abhishek Bhadoria
Solution Owner
Palo Alto, CA
abhishek.bhadoria@sap.com
Patrick Plawner
VP Community Support
Palo Alto, CA
patrick.plawner@sap.com

15. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Public
Please complete session survey
Locate Session Click Surveys Button Select Breakout Survey Rate Session