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Arcserve UDP 7000 Appliances
Launch Webcast
Christophe Bertrand
VP, Product Marketing
February 3, 2015
1
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Introducing the Arcserve Unified Data Protection Appliance
Revolution…not just evolution:
Introducing the first comprehensive, radically simple and cost-
effective data protection appliance
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved..
Agenda
• Introducing the UDP 7000 Appliance Portfolio
– Market Overview
– Features and Capabilities
– Models and Pricing
– Specifications
– Deployment Scenarios
• Testimonial: Doberman Technologies
• Support Programs
3
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Our View of the PBBA Market
• Dynamic market
– Expected to grow to $5b by 2017 with
double digit CAGR
– Massive adoption at the low end of the
market
– Well-understood value proposition
– Fragmented solutions/technology landscape
• Target (deduplication)
• Integrated (Backup appliance)
• Emergence of BC/DR and cloud gateway
appliances
– Segment and price-sensitive
4
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
UDP Has Strong Capabilities When Compared to ESG’s View of
the Data Protection Appliance Market
Source: ESG: http://www.esg-global.com/blogs/Data-Protection-Appliances-are-better-than-PBBAs/
Backup Appliances
Cloud-Gateway
Appliances
Deduplication
Storage Appliances
Failover BC/DR
Appliances
Early OfferingsTraditional
Cloud-Extendable Cloud-Native
EfficiencyAgility
Turnkey
Solution
FedbyOther
Software
5
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Unified Data Protection (UDP) Appliance
6
Solution Overview
The first complete and most
cost-effective data
protection appliance, with
Assured RecoveryTM
 Ideal for customers that
require a “set it and forget it”
backup and recovery
solution
 Available in 8TB, 17TB and
26TB source backup
capacities*
 Provides all the advanced
features and capabilities of
Arcserve UDP in a simple,
yet extremely powerful, all-
in-one appliance
 Wizard-driven setup for
ease of deployment and
usability
 Totally interoperable with
UDP software
SSDs Inside!
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve UDP Appliance
Fast, simple, efficient next-
generation data protection &
availability
 Wizard-based set-up
 Unified management console,
with simple plan-based data
protection policies
 Host-Based, agentless backup
for vSphere & Hyper-V
 Global deduplication, encryption,
compression, WAN optimized
replication
 Local/Remote Virtual Standby (V
Models), BMR & tape backup
 Supports Exchange, SQL (AAG),
File Server, IIS, AD, Oracle,
PSQL, vSphere (VSAN) Hyper-V
(CSV), MSCS, RedHat, CentOS,
SUSE, Amazon, Azure etc.
 Application consistent backup &
granular restores
 Centralized reporting & alerting
 Leverages SATA and SSDs
Functionality Overview
7
Each appliance can protect as many Windows and Linux
servers that will fit on it
No extra per-server or per-socket licenses needed!
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve’s Deduplication Efficiency
Data from a “real life” UDP customer: Bank in APAC
8
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Understanding Data Growth
• Capacities on the appliance are finite
– Planning data growth is key
– Different from pure software deployment
• Arcserve Initiatives
– Sales and pre-sales training
– UDP storage estimator
9
Input Schedule
(must have 1 custom) Cutom Daily Weekly Monthly
1 30 0 0
Total Source Data
Protected GB
Number of
Servers
YoY Projected
Growth Rate
Number of RPs
Per Node
1000.00 1 1% 31
Estimated
Dedupe %
Estimated
Compress %
Est. Change
Rate Per RP Block Size
60% 30% 5% 4
CALCULATIONS:
Source Data
Protected TB
First BU
Unique Data TB
First BU
Compressed
Unique Data TB
First BU
Index Size
(10% Data) TB
Todays Size: 1.000 0.400 0.280 0.028
1 yr Projected Size: 1.010 0.404 0.283 0.028
3 yr Projected Size: 1.030 0.412 0.288 0.029
5 yr Projected Size: 1.051 0.420 0.294 0.029
Data Store
First BU
Index + Unique TB
Incremental RPs
Unique Data TB
Todays Size: 0.308 0.600
1 yr Projected Size: 0.311 0.606
3 yr Projected Size: 0.317 0.618
5 yr Projected Size: 0.324 0.631
RESULTS:
HASH RAM
Required GB
HASH on Disk
(Reg or SSD) GB
HASH RAM Req
w/ SSD GB
Total Storage Req
TB
Todays Size: 10.000 10.000 0.500 0.908
1 yr Projected Size: 10.100 10.100 0.505 0.917
3 yr Projected Size: 10.303 10.303 0.515 0.936
5 yr Projected Size: 10.510 10.510 0.526 0.954
Total Recovery
Points
31
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
GLOBAL
DEDUPLICATION UDP APPLIANCE
Arcserve UDP 7000 Appliance Deployment Scenarios
10
REMOTE OFFICE / BRANCH OFFICE
PUBLIC / PRIVATE CLOUD
PRIMARY SITE
DR SITE / MSP DATACENTER
BACKUP TO CLOUD
HIGH AVAILABILITY TO CLOUD
REMOTE VIRTUAL STANDBY
JUMPSTART DATA SEEDING
MULTI-TENANT STORAGE
GLOBAL DASHBOARD
NDMP BACKUP
FILE ARCHIVING
TAPE
BACKUP
PHYSICAL SYSTEM BACKUP
VMWARE & HYPER-V BACKUP
REPLICATION
P2V MIGRATION
FREE WORKSTATION PROTECTION
REMOTE OFFICE PROTECTION
BMR
XEN BACKUP
VIRTUAL STANDBY
HIGH AVAILABILITY
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION
AUTOMATED DR TESTING
Coming soon – Arcserve Elevated Service
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Models and Pricing
7100 7200 7200V 7300 7300V
Raw Storage Capacity* 3TB 6TB 6TB 9TB 9TB
Usable Backup Capacity** 2.8TB 5.8TB 5.8TB 8.8TB 8.8TB
Protected (Source Data) Capacity *** Up to 8TB Up to 17TB Up to 17TB Up to 26TB Up to 26TB
List Price $8,495 $13,895 $15,601 $19,495 $21,560
Gold Maintenance 1yr $1,359 $2,223 $2,496 $3,119 $3,450
Platinum Maintenance 1yr $1,869 $3,057 $3,432 $4,289 $4,743
11
V Models include 3 Virtual Standby Machines
***Estimated capacity assuming a typical
3:1 deduplication & compression ratio.
Actual backup capacity may vary
significantly, based upon data type,
backup type, schedule etc.
*1 TB = 1,000,000,000,000 bytes.
**On ‘V’ models, space available for
backup will be reduced by the size of
virtual standby VMs.
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve UDP 7000 Series Appliance Specifications
12
Appliance Model 7100 7200 7200V 7300 7300V
Backup Storage Capacity
Raw storage capacity* 3TB 6TB 6TB 9TB 9TB
Usable backup capacity** 2.8TB 5.8TB 5.8TB 8.8TB 8.8TB
Protected (source data) capacity*** Up to 8TB Up to 17TB Up to 17TB Up to 26TB Up to 26TB
Standard Features
Unified management console, global deduplication, block level infinite incremental backups, compression, encryption, WAN optimized replication, advanced
virtualization support, agentless backup, remote virtual standby, tape support, application consistent backups, granular restore, unified reporting & dashboard
On-Appliance Virtual Standby N/A N/A Up to 3 VM’s N/A Up to 3 VM’s
Warranty & Technical Specifications
Full system depot warranty 3 Years
Physical dimensions (H x W x D in Inches) 1.7 x 17.2 x 25.6 (1U - 19” Rack Mount rails provided)
Remote management & network interface ports 1 x IPMI & 2 x 1 GbE (RJ45)
Hard Disk type & RAID configuration 2x3TB SATA (RAID 1) 4x2TB SAS (RAID 5) 4x2TB SAS (RAID 5) 4x3TB SAS (RAID 5) 4x3TB SAS (RAID 5)
External SAS port (For Tape Backup) None 1 x IPASS 1 x IPASS 1 x IPASS 1 x IPASS
Total system RAM 16GB 16GB 32GB 32GB 48GB
SSD drive (For deduplication hash tables) 120GB SSD 240GB SSD 240GB SSD
Maximum weight (lb) 41lb 41lb 41lb 41lb 41lb
Power supplies (Single or redundant) 1 x 600W 1 x 600W 1 x 600W 1 x 600W 1 x 600W
Power consumption (Watts @ idle/load/startup) 93.4/116.5/143.3 122.6/164.5/143.4 124.6/166.5/145.4 124.6/166.5/145.4 129.4/187.6/152.4
AC voltage & frequency range (50-60Hz) 100v-240v 100v-240v 100v-240v 100v-240v 100v-240v
Ampere rating 7.5A Max 7.5A Max 7.5A Max 7.5A Max 7.5A Max
***Estimated capacity assuming a typical 3:1 deduplication & compression ratio. Actual backup
capacity may vary significantly, based upon data type, backup type, schedule etc.
Initial March 2015 launch in North America. Additional capacities and geographies planned for Fall 2015
*1 TB = 1,000,000,000,000 bytes.
**On ‘V’ models, space available for
backup will be reduced by the size of
virtual standby VMs. Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve UDP 7000 Differentiators
• Ease of Setup
• Efficient Global De-Duplication (SSDs)
• Virtualization Support
• WAN Replication Efficiency
• On Appliance Virtual Standby
• Multiple Offsite Options
• No additional licenses needed for deployment in an
Arcserve UDP software deployment
13
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Testimonial: Ian Richardson,
Doberman Technologies
14
IT professional for 11 years
BBA in Information Systems Management
Multiple industry certifications
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Testimonial: Doberman Technologies
15
Founded in 2005
IT Managed Solution Provider
• An enterprise grade IT department for the small
business market
Concentration on Healthcare
• Specializes in insuring HIPAA Compliance through a
variety of engineering and systems based solutions
Primary client challenges:
• Reliability of their systems
• Solid strategy for covering business continuity
• Securing their sensitive and confidential data
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Testimonial: Doberman Technologies
• Why use an appliance in your business?
• Overall “out-of-the-box” experience
• Set-up Wizard
• Features and ease of use
• Recommendations for end-users
• Recommendations for other Arcserve Partners
16
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Appliance Support
• Warranty coverage up to three years on systems
with extended warranty options
• Lifetime toll-free telephone technical support
• Optional on-site global support and 24/7 technical
hardware support with extended warranties up to
five years
• RMA programs including depot repair, advanced
replacement, and same-day replacement
• Dedicated account manager and platform engineer
responsible for Arcserve Appliance services
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve Appliance Maintenance Programs
• SKUs for hardware alone – no extra maintenance
The hardware itself includes three-year of hardware
maintenance that includes swap-out and send-in-and-
replace but no access to support or to major software
upgrades
• Gold Maintenance
– Next-business-day on-site hardware support
– Software upgrades and access to software support
• Platinum Maintenance
– 4-hour and 24x7 on-site hardware support
– Software upgrades and access to software support
18
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Arcserve UDP Appliance Summary
Arcserve Purpose Build Backup Appliance
New UDP Setup & Configuration Wizard New UDP Admin Dashboard
3 SMB ModelsDifferentiators
• Ease of Setup
• Global De-Duplication
• Virtualization Support
• WAN Replication Efficiency
• On Appliance Virtual Standby
• Multiple Offsite Options
19
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Thank You!!!
• Please visit www.arcserve.com for access to
more appliance resources
• Upcoming partner webcasts
• Arcserve Blog
• SpiceWorks community
Call us any time!
20
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.
Q & A
21
Copyright © 2015 Arcserve (USA), LLC and its affiliates and
subsidiaries. All rights reserved.

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Appliance Launch Webcast

  • 1. Arcserve UDP 7000 Appliances Launch Webcast Christophe Bertrand VP, Product Marketing February 3, 2015 1 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 2. Introducing the Arcserve Unified Data Protection Appliance Revolution…not just evolution: Introducing the first comprehensive, radically simple and cost- effective data protection appliance Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved..
  • 3. Agenda • Introducing the UDP 7000 Appliance Portfolio – Market Overview – Features and Capabilities – Models and Pricing – Specifications – Deployment Scenarios • Testimonial: Doberman Technologies • Support Programs 3 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 4. Our View of the PBBA Market • Dynamic market – Expected to grow to $5b by 2017 with double digit CAGR – Massive adoption at the low end of the market – Well-understood value proposition – Fragmented solutions/technology landscape • Target (deduplication) • Integrated (Backup appliance) • Emergence of BC/DR and cloud gateway appliances – Segment and price-sensitive 4 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 5. UDP Has Strong Capabilities When Compared to ESG’s View of the Data Protection Appliance Market Source: ESG: http://www.esg-global.com/blogs/Data-Protection-Appliances-are-better-than-PBBAs/ Backup Appliances Cloud-Gateway Appliances Deduplication Storage Appliances Failover BC/DR Appliances Early OfferingsTraditional Cloud-Extendable Cloud-Native EfficiencyAgility Turnkey Solution FedbyOther Software 5 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 6. Unified Data Protection (UDP) Appliance 6 Solution Overview The first complete and most cost-effective data protection appliance, with Assured RecoveryTM  Ideal for customers that require a “set it and forget it” backup and recovery solution  Available in 8TB, 17TB and 26TB source backup capacities*  Provides all the advanced features and capabilities of Arcserve UDP in a simple, yet extremely powerful, all- in-one appliance  Wizard-driven setup for ease of deployment and usability  Totally interoperable with UDP software SSDs Inside! Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 7. Arcserve UDP Appliance Fast, simple, efficient next- generation data protection & availability  Wizard-based set-up  Unified management console, with simple plan-based data protection policies  Host-Based, agentless backup for vSphere & Hyper-V  Global deduplication, encryption, compression, WAN optimized replication  Local/Remote Virtual Standby (V Models), BMR & tape backup  Supports Exchange, SQL (AAG), File Server, IIS, AD, Oracle, PSQL, vSphere (VSAN) Hyper-V (CSV), MSCS, RedHat, CentOS, SUSE, Amazon, Azure etc.  Application consistent backup & granular restores  Centralized reporting & alerting  Leverages SATA and SSDs Functionality Overview 7 Each appliance can protect as many Windows and Linux servers that will fit on it No extra per-server or per-socket licenses needed! Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 8. Arcserve’s Deduplication Efficiency Data from a “real life” UDP customer: Bank in APAC 8 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 9. Understanding Data Growth • Capacities on the appliance are finite – Planning data growth is key – Different from pure software deployment • Arcserve Initiatives – Sales and pre-sales training – UDP storage estimator 9 Input Schedule (must have 1 custom) Cutom Daily Weekly Monthly 1 30 0 0 Total Source Data Protected GB Number of Servers YoY Projected Growth Rate Number of RPs Per Node 1000.00 1 1% 31 Estimated Dedupe % Estimated Compress % Est. Change Rate Per RP Block Size 60% 30% 5% 4 CALCULATIONS: Source Data Protected TB First BU Unique Data TB First BU Compressed Unique Data TB First BU Index Size (10% Data) TB Todays Size: 1.000 0.400 0.280 0.028 1 yr Projected Size: 1.010 0.404 0.283 0.028 3 yr Projected Size: 1.030 0.412 0.288 0.029 5 yr Projected Size: 1.051 0.420 0.294 0.029 Data Store First BU Index + Unique TB Incremental RPs Unique Data TB Todays Size: 0.308 0.600 1 yr Projected Size: 0.311 0.606 3 yr Projected Size: 0.317 0.618 5 yr Projected Size: 0.324 0.631 RESULTS: HASH RAM Required GB HASH on Disk (Reg or SSD) GB HASH RAM Req w/ SSD GB Total Storage Req TB Todays Size: 10.000 10.000 0.500 0.908 1 yr Projected Size: 10.100 10.100 0.505 0.917 3 yr Projected Size: 10.303 10.303 0.515 0.936 5 yr Projected Size: 10.510 10.510 0.526 0.954 Total Recovery Points 31 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 10. GLOBAL DEDUPLICATION UDP APPLIANCE Arcserve UDP 7000 Appliance Deployment Scenarios 10 REMOTE OFFICE / BRANCH OFFICE PUBLIC / PRIVATE CLOUD PRIMARY SITE DR SITE / MSP DATACENTER BACKUP TO CLOUD HIGH AVAILABILITY TO CLOUD REMOTE VIRTUAL STANDBY JUMPSTART DATA SEEDING MULTI-TENANT STORAGE GLOBAL DASHBOARD NDMP BACKUP FILE ARCHIVING TAPE BACKUP PHYSICAL SYSTEM BACKUP VMWARE & HYPER-V BACKUP REPLICATION P2V MIGRATION FREE WORKSTATION PROTECTION REMOTE OFFICE PROTECTION BMR XEN BACKUP VIRTUAL STANDBY HIGH AVAILABILITY CENTRALIZED MANAGEMENT WAN OPTIMIZED REPLICATION AUTOMATED DR TESTING Coming soon – Arcserve Elevated Service Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 11. Models and Pricing 7100 7200 7200V 7300 7300V Raw Storage Capacity* 3TB 6TB 6TB 9TB 9TB Usable Backup Capacity** 2.8TB 5.8TB 5.8TB 8.8TB 8.8TB Protected (Source Data) Capacity *** Up to 8TB Up to 17TB Up to 17TB Up to 26TB Up to 26TB List Price $8,495 $13,895 $15,601 $19,495 $21,560 Gold Maintenance 1yr $1,359 $2,223 $2,496 $3,119 $3,450 Platinum Maintenance 1yr $1,869 $3,057 $3,432 $4,289 $4,743 11 V Models include 3 Virtual Standby Machines ***Estimated capacity assuming a typical 3:1 deduplication & compression ratio. Actual backup capacity may vary significantly, based upon data type, backup type, schedule etc. *1 TB = 1,000,000,000,000 bytes. **On ‘V’ models, space available for backup will be reduced by the size of virtual standby VMs. Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 12. Arcserve UDP 7000 Series Appliance Specifications 12 Appliance Model 7100 7200 7200V 7300 7300V Backup Storage Capacity Raw storage capacity* 3TB 6TB 6TB 9TB 9TB Usable backup capacity** 2.8TB 5.8TB 5.8TB 8.8TB 8.8TB Protected (source data) capacity*** Up to 8TB Up to 17TB Up to 17TB Up to 26TB Up to 26TB Standard Features Unified management console, global deduplication, block level infinite incremental backups, compression, encryption, WAN optimized replication, advanced virtualization support, agentless backup, remote virtual standby, tape support, application consistent backups, granular restore, unified reporting & dashboard On-Appliance Virtual Standby N/A N/A Up to 3 VM’s N/A Up to 3 VM’s Warranty & Technical Specifications Full system depot warranty 3 Years Physical dimensions (H x W x D in Inches) 1.7 x 17.2 x 25.6 (1U - 19” Rack Mount rails provided) Remote management & network interface ports 1 x IPMI & 2 x 1 GbE (RJ45) Hard Disk type & RAID configuration 2x3TB SATA (RAID 1) 4x2TB SAS (RAID 5) 4x2TB SAS (RAID 5) 4x3TB SAS (RAID 5) 4x3TB SAS (RAID 5) External SAS port (For Tape Backup) None 1 x IPASS 1 x IPASS 1 x IPASS 1 x IPASS Total system RAM 16GB 16GB 32GB 32GB 48GB SSD drive (For deduplication hash tables) 120GB SSD 240GB SSD 240GB SSD Maximum weight (lb) 41lb 41lb 41lb 41lb 41lb Power supplies (Single or redundant) 1 x 600W 1 x 600W 1 x 600W 1 x 600W 1 x 600W Power consumption (Watts @ idle/load/startup) 93.4/116.5/143.3 122.6/164.5/143.4 124.6/166.5/145.4 124.6/166.5/145.4 129.4/187.6/152.4 AC voltage & frequency range (50-60Hz) 100v-240v 100v-240v 100v-240v 100v-240v 100v-240v Ampere rating 7.5A Max 7.5A Max 7.5A Max 7.5A Max 7.5A Max ***Estimated capacity assuming a typical 3:1 deduplication & compression ratio. Actual backup capacity may vary significantly, based upon data type, backup type, schedule etc. Initial March 2015 launch in North America. Additional capacities and geographies planned for Fall 2015 *1 TB = 1,000,000,000,000 bytes. **On ‘V’ models, space available for backup will be reduced by the size of virtual standby VMs. Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 13. Arcserve UDP 7000 Differentiators • Ease of Setup • Efficient Global De-Duplication (SSDs) • Virtualization Support • WAN Replication Efficiency • On Appliance Virtual Standby • Multiple Offsite Options • No additional licenses needed for deployment in an Arcserve UDP software deployment 13 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 14. Testimonial: Ian Richardson, Doberman Technologies 14 IT professional for 11 years BBA in Information Systems Management Multiple industry certifications Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 15. Testimonial: Doberman Technologies 15 Founded in 2005 IT Managed Solution Provider • An enterprise grade IT department for the small business market Concentration on Healthcare • Specializes in insuring HIPAA Compliance through a variety of engineering and systems based solutions Primary client challenges: • Reliability of their systems • Solid strategy for covering business continuity • Securing their sensitive and confidential data Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 16. Testimonial: Doberman Technologies • Why use an appliance in your business? • Overall “out-of-the-box” experience • Set-up Wizard • Features and ease of use • Recommendations for end-users • Recommendations for other Arcserve Partners 16 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 17. Appliance Support • Warranty coverage up to three years on systems with extended warranty options • Lifetime toll-free telephone technical support • Optional on-site global support and 24/7 technical hardware support with extended warranties up to five years • RMA programs including depot repair, advanced replacement, and same-day replacement • Dedicated account manager and platform engineer responsible for Arcserve Appliance services Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 18. Arcserve Appliance Maintenance Programs • SKUs for hardware alone – no extra maintenance The hardware itself includes three-year of hardware maintenance that includes swap-out and send-in-and- replace but no access to support or to major software upgrades • Gold Maintenance – Next-business-day on-site hardware support – Software upgrades and access to software support • Platinum Maintenance – 4-hour and 24x7 on-site hardware support – Software upgrades and access to software support 18 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 19. Arcserve UDP Appliance Summary Arcserve Purpose Build Backup Appliance New UDP Setup & Configuration Wizard New UDP Admin Dashboard 3 SMB ModelsDifferentiators • Ease of Setup • Global De-Duplication • Virtualization Support • WAN Replication Efficiency • On Appliance Virtual Standby • Multiple Offsite Options 19 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 20. Thank You!!! • Please visit www.arcserve.com for access to more appliance resources • Upcoming partner webcasts • Arcserve Blog • SpiceWorks community Call us any time! 20 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.
  • 21. Q & A 21 Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.