EMA/Apica October 2016 Event: User Environment Management For Digital Transformation

IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
UEM For Digital Transformation
Julie Craig
Research Director, Application Management
Enterprise Management Associates
October, 2016

Drivers for Digital Transformation

We are in the Midst of an Explosion
of Technology Innovation….
3 © 2016, Enterprise Management Associates

New Technologies Combine with Industry, Regulatory,
and Business-related Change to Drive Transformation
4 © 2016 Enterprise Management Associates, Inc.
85%
15%
Yes
No
In your opinion, is your company actively engaged
in Digital Transformation activities?
Q4 2015: 85% state their companies engaged
in Digital Transformation initiatives

Digital Transformation Initiatives Face Challenges:
Melding Old with New is #1
40%
36%
36%
34%
26%
24%
23%
18%
18%
Incorporating new technologies into IT environment
Acquiring personnel with the right skills
High cost of IT admin ties up too much budget
Business alignment
Lack of application-focused mgmt tools
Internet of Things (IoT)
Difficulty meeting business demands
"Shadow IT"
Lack of executive vision or leadership
What are the top three (3) overall concerns/challenges
affecting your IT department?
“Incorporating new technologies” IT’s #1 challenge

Digital Transformation:
Essential to the Future of the Business
39%
48%
13%
0%
Tier 1: Essential-- we can't stay in business without it
Tier 2: Very important - we are performing well but
would like to improve
Tier 3: Moderately important - other priorities are
equally important
Tier 4: Not very important
In your opinion, how important is Digital Transformation
to the future of your company?
Q4 2015: 87% Digital Transformation is essential
or very important to growing the business

Top Priorities Include Faster Time to Market,
Improved Service Quality
42%
42%
39%
38%
36%
36%
35%
33%
Compressed delivery time frames for IT services
Improvements in quality of the services delivered to IT
and business
Improvements in IT-business alignment
Organizational shifts in focus from silo/technology-
based to customer/business-aligned
Cost reduction associated with delivery of IT services
Agility in terms of "time to innovation"
Customer satisfaction (external customers)
Customer satisfaction (internal customers)
From the organizational perspective, which of the following are the top
focus areas for your Digital Transformation initiatives?

Top Digital Trends

INDUSTRY ANALYSIS & CONSULTING© 2016, Enterprise Management Associates
Trends/Drivers supporting Digital Transformation
Initiatives
• DevOps/Continuous Delivery
• Employee productivity
• API Economy
• Business-specific services such as streaming,
eCommerce, etc.
• Mobile/social media/web presence
• Business differentiation
9

DevOps/Continuous Delivery
42%
40%
39%
34%
33%
31%
30%
29%
22%
Business demands for new products or services
Customer demands for better application quality
Customer demands for new products or services
Business demands to better compete against competitors
Agile development practices
CIO-driven requirements for increased productivity
Executive-driven desire to rapidly implement new ideas
Regulatory or compliance requirements/changes
Industry vertical specific changes
Which of the following are the top drivers for the Continuous Delivery initiative at
your company?

Continuous Delivery: Accelerated Delivery Frequency
Directly Correlates with Revenue Growth
(for the 2nd year in a row)
71%
29%
32%
68%
Delivery freq increased by 10% or more
Delivery freq increased less than 10%/Same/Decreased
How does your organization’s frequency of code delivery today
compare to that of 12 months ago?
What was the percentage increase or decrease of your organization's
annual revenue from last year to this year?
Revenue increased by 10% or more Revenue increased less than 10%/Same/Decreased
2.5X

Continuous Delivery Promotes Growth: But 44% Say
Manual Troubleshooting is Slowing Down CD Pipeline
44%
37%
37%
37%
36%
34%
27%
24%
23%
Manual troubleshooting processes dealing with problems arising from
production changes
Time spent testing code
Manual processes supporting package builds and production deployment
Fear/risk related to adverse production impacts of new code
Time spent creating code
Manual processes supporting code movement through lifecycle stages
Lack of testing/QA personnel
Lack of testing facilities, developers and/or QA must "wait their turn" to test
Lack of workflow/automation tools to drive the Continuous Delivery pipeline
Which of the following factors are the biggest "bottlenecks" slowing down your Continuous
Delivery pipeline?

Employee Productivity:
Top Driver for UEM Investments
55%
49%
47%
45%
43%
40%
32%
31%
29%
27%
22%
Employee productivity
IT operational efficiency overall
Business Process Optimization
Better application performance
Service Level Management (SLM) benchmarking/validation
Business competitiveness, brand protection and/or revenue
Understanding applications usage
Dev/Ops efficiencies
Service Desk/Center of Excellence operational efficiency
Triage for cross-domain service performance issues
Coping with/optimizing cloud
What are your organization's drivers (areas of interest) for UEM? Please select all
those that are drivers for your organization.

API Economy: Majority of Companies Both Create
“Provider” APIs and Consume “Consumer” APIs
97%
3%
Yes
No
Does your company create "provider" APIs
allowing internal and/or external users to access
one or more of your applications or services?
Sample Size = 154

49%
42%
9%
1%
Critical to revenue generation
Important sources of revenue
Somewhat important to revenue
Not at all important
In your opinion, how important are INTERNAL (provider)
APIs to your company's revenue?
Sample Size = 149
API Economy: “Provider” APIs “Critical” or “Very
Important” to Revenue More Than 90% of the Time

Mobile Applications: High Value, High Risk
• Volume of mobile Business to
Consumer (B2C) interactions
increases each year
– % of online shoppers using mobile devices
continues to rise
• High risk of poor performance
– User experience varies depending on
device type, network connection
type/speed, & performance of back-end
systems
• Users perceive poor performance as
the fault of the app provider
Mobile performance:
Key initiative
supporting “Digital
Transformation”

Business Differentiation: Non-traditional
“Applications” Gaining Ground in Enterprise
52%
48%
45%
44%
39%
37%
37%
3%
Video conferencing
Software-defined networks (SDN)
Software-defined data centers (SDDC)
Combined audio/video streaming
Audio streaming
Video streaming
Sensor networks and/or Internets of Things…
None of the above
Which of the following technologies is your organization
currently delivering as a production service hosted in-house?

Business Differentiation:
Streaming, a Whole Different Animal
• Endpoint devices (i.e. set-top boxes, game
stations, etc.) each have specific Operating
System and hardware implementations
• “Players” for streamed content are different
for an iPhone, a PlayStation (PS4™), or a
set-top box
• Hi bandwidth, latency sensitive
• Network dependent
• Connection speed varies depending on
device, location, and service provider
18
50%
report
“significant
amounts” of
streaming traffic
on their
organization's
network in the
course of an
average day

Automating For
Digital Transformation

21%
24%
29%
32%
35%
38%
45%
51%
Omnichannel (mobile, mobile web, web) for IT stakeholders
Social IT in support of IT stakeholders
Social IT in support of business/company consumers
Improved third-party service oversight/management
Enhanced automation for self-service
New or enhanced project management capabilities
Improved application performance management
Improved user/customer experience management
Which four of the following functional capabilities are (will be) most important for
your organization’s digital/IT transformation initiative in the coming 12 months?
UEM Top Functional Capability
Supporting Digital Transformation

“UEM” umbrella covers multiple product types
• Passive or observed transaction monitoring
• Browser injection
• Client-side monitoring
• Active/synthetic transaction monitoring
21

Passive/observed transaction monitoring
• User experience as measured at the network and device
levels
• Monitors/analyzes network traffic generated by live users
• Runs continuously
• Requires instrumentation, often hard or soft appliance
• Runs inside the firewall or at the edge
• Use cases:
– Internal users only with some (limited) visibility to cloud, Internet, &
external services
– Web and non-web application types
22

Browser injection
• Monitors user interactions with the browser
• Internal or external users
• Monitoring “injected” from web server
• No need to install agent to get some insight into user
actions
• Use cases:
– Web transactions only
– User experience from the browser perspective
23

Client Side Monitoring
• Monitors via agent installed on endpoints
(i.e. PC, laptop, handheld, mobile devices)
• Comprehensive visibility to endpoint, user actions,
device performance, etc.
• Use cases:
– Internal users only
– User forensics
24

Active/Synthetic Transaction Monitoring
25
Apica: Leading
edge synthetic
monitoring/load
testing
• 24 x 7 monitoring of web and/or non-web
transactions at specified intervals
– Does not require that “live” users be on the
system
• One of few ways available to test the full
execution chain
– WAN, Cloud, Internet performance for Hybrid
or On-prem
• Multi-purpose performance and/or
availability
– Inside/outside the firewall, internal or external
users
– Scripts form basis for stress/load testing
(some, but not all solutions in this class)
• Use cases:
– Internal/external users
– Web/non-web applications
– Geographical performance assessments
– SLA & Uptime for Transactions vs
Infrastructure

Apica

Key Functions for Apica Synthetics
27
• Global Geo Locations
– Regional coverage includes US, EMEA, Asia, China, South America,
Australia
– Monitors multi-location/region latency, network and CDN performance
• Inside FW and On-Premise / Hybrid Monitoring
– Run monitoring from inside the FW – On Premise or Agents
– Monitor performance for internally-run APIs and Apps
• DevOps
– Test/Dev use same scripts for testing
– Live alerts and dashboards
– Correlate APM and infrastructure data
• Load/Stress testing predicts application behavior when in
production

Supports both Dev and Ops with the same tool
52%
41%
7%
0%
0%
Extremely important, a top priority
Very important, but not a priority
Moderately important
Not very important
Not at all important
In terms of your DevOps strategy, how important is it to be able to utilize the
same tools for pre-production testing and production monitoring?

Next gen DevOps-centric capabilities
29
• Real time data and alerting
• Ops visualization in APM via GUI and API
• Full support for aggregation of data from different
sources, i.e. APM , CDN, Cloud
• Instrumentation of monitoring is automated – API
versus GUI to control setup/configuration
• Transaction- based monitoring, includes device
attributes

Apica Load/Stress Testing
• Active or synthetic transaction monitoring
– Same scripts used for UEM AND Load/Stress testing use cases
30
• Script-based form factor allows
scripts to be run repetitively on
multiple devices, simulating the
user experience as load ramps up
• Load testing provides measures of
system stability under load as well
as point at which system will have
to be re-sized as the number of
users ramps up
• Stress testing determines the high
end user limit of the system being
tested

Apica Supports Mainframe & Hybrid
Mainframe/Cloud as Part of Tiered Applications
81%
49%
41%
35%
16%
Tiered, distributed transactions/applications that span
both mainframe and non-mainframe servers
Hybrid applications executing across mainframe and
public cloud
Tiered, distributed transactions/applications that do not
access a mainframe
Non-tiered transactions/applications that access
mainframe only
Mobile apps that access mainframe as back-end
system
Which of the following types of transactions or applications does your
company currently deliver as a production service?

Core Differentiators From Analyst Perspective
• Testing capabilities span Dev and Ops
• Support for wide variety of “modern” application types and
protocols.
• APM integration
– Transaction tracing: Ability to extract and assign dynamic session
parameters at runtime to integrate with APM solutions
• Load testing: Supports high-scale load testing up to
millions of concurrent users and bandwidth usage of more
than 800 GB/sec.
– Security-related load testing, i.e. DDoS
• Native device support: Distinguishes between various
device/OS environments to better identify performance-
related differences in service delivery/SLAs.
32

Wrap-up and Analyst Q&A

Wrap up
• Vast majority of companies report they are actively
engaged in Digital Transformation.
• Influx of new technologies is #1 challenge IT
organizations are facing
• New development practices– Agile, Continuous
Delivery– are impacting IT and business with high
rates of change
• Automation focused on user experience management
is #1 way IT organizations plan to support application
quality for Digital Transformation
34

For more information on Enterprise Management Associates,
please go to www.enterprisemanagement.com, or call
+1 303-543-9500
Thank you for attending
today’s presentation

EMA/Apica October 2016 Event: User Environment Management For Digital Transformation

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