1. Apapat Gofton
106/2-4 Beavers Road, VIC 3070 M: 0438 560 156
โ E: apapat@hotmail.com
Key Skills
โข Solid knowledge of Administration, Customer Service and the Hospitality Industry
โข Able to multi-task effectively and maintain composure in stressful situations
โข Strong attention to detail with proven ability to quickly learn new tasks and procedures
โข Solid experience working proactively within teams and leading teams, ensuring opti-
mised and timely services
โข Dedicated to delivering the highest level of support, always taking a professional ap-
proach to my work
โข Positive and supportive of work practices allowing me to be motivated and focused on
tasks at hand
โข Strong computer and Internet research skills
โข Exceptional interpersonal skills, outstanding organisational and communication skills
โข Reputation for putting customers first and looking out for their comfort
โข Hardworking, Honest, Trustworthy and Punctual
โข Cash handling, financial knowledge, report reconciliation
โข Find results to solve problems
โข Work under pressure
2. WORK HISTORY
City Forex - Melbourne April - Present
Customer Service for Currency Exchange/Western Union Transaction
โข Offer customers an excellent service for Cash Handling/Cashier/Currency Exchange
Money on a daily basis
โข Checking Currency Exchange from the Market Rates on a daily basis
โข Support/helping customers with the Western Union/Forex Remit Transaction
โข Provide related exchange currency details to the customers as per their request Pro-
vide Western Union/Forex Remit Procedures to the customers as per their request
โข Operate money transaction for currency exchange and Western Union/Forex Remit
transfer and update in the reports on a daily basis
โข Counting money in front of the customers and ensure everything is accurate
โข Helping customers with their money transfer issues via Western Union/Forex Remit
โข Checking money balance both in the cashier and in the safe by the end of the day
โข Distribute all transaction reports and arrange to send to the head office at the end of
the shift
โข Follow money transaction procedures, laws, regulations and rules
โข Look after the office supplies and arrange to order before running out of order
โข Clean and organise the office to look tidy, clean and well-presented to the customers
โข Cash Posting, Tally, checking money, reconcile all reports on a daily basis
Duxton Hotel Perth โ Australia November 2010 - May 2014
Personal Assistant to the General Manager/Customer Service at the
Business Centre
โข Secretarial support to the General Manager and the day to day operation of the Busi-
ness Centre
โข Personal Assistant to the Hotel Executive, support to the Sales & Marketing Department
for the month-end report, contracts, advertising, venue, organise meetings, travel itin-
erary arrangements and paperwork
3. โข Managing calendars and scheduling, expenses, petty cash, arrange appointments for
the General Manager and the Executive Team Members as required
โข Look after the General Managerโs VIP guests and organise welcome drinks/gifts
โข Distribute all reports of the business incomes/monthly reports/business plans/budgets
and powerpoint presentations
โข Arrange air tickets, itinerary, accommodations for the General Manager and Executive
Team
โข Maintain General Manager files and information flow including in box/out box, email,
mail etc.
โข Working with the Conference and Events Sales Department in addition to managing and
maintaining the Business Centre area and conference rooms
โข Maintain absolute confidentiality regarding guest and executive business
โข Look after staff welfare/activities, all paperworks, including bring staff issues to the Gen-
eral Manager
โข Coordinate with the catering team for the VIP meeting rooms/functions
โข Welcome visitors and guests to the Business Centre, attend to their enquiries and re-
quests whilst maintaining an professional and helpful manner at all times
โข Deliver courteous and friendly service to all customers including suppliers, hotel guests
and team members
โข Promptly answer all incoming calls for the Executive Office, screening calls, answering
queries and responding to requests. Recording all messages accurately and completely
and to promptly forward action messages to the appropriate person
โข Accurately type all general correspondence, reports, standard letters, guest recognition
letters etc. as required by the General Manager
โข Look after incoming and outgoing mails, and distribute to all related departments/ sec-
tions on a daily basis
โข Manage and maintain an effective filing system
โข Promptly deliver reports and records to the relevant parties
โข Looking after and assisting all Business Centre guests with general administration re-
quests such as photocopying, faxing, printing, typing, changing flights etc.
โข Organise staff meetings, presentations, function rooms for the events
โข Assisting and working as part of a team with colleagues, creating and maintaining a
harmonious working environment
4. Bangkok Marriott Resort & Spa Hotel โ Thailand (Anan-
tara Bangkok Resort & Spa) August 2004 - October 2010
Administration Assistant to Financial Controller
โข Secretary to the Financial Controller, and provide administrative support the Finance
Team
โข Maintain the Financial Controllers calendar and scheduling
โข Research, filing and document preparation as directed.
โข Sort and distribute incoming mail to areas and staff within the Finance team and dis-
patch outgoing mail
โข Answer telephone enquiries from customers, attend to visitors and assist other staff in
the organisation with their enquiries
โข Review materials for completeness, accuracy and format
โข Compose business letters, reports and office memoranda using word processing pro-
grams in both English and Thai languages
โข Understand and apply applicable policies and procedures, laws, regulations and rules
โข Random check money at all restaurants in the hotel
โข Maintain office filing systems including paper files/file cabinets and shared electronic
files
โข Organise and maintain various administrative, reference, library items and other files
โข Operate and maintain a wide variety of office equipment including copiers, fax ma-
chines, scanners and computers
โข Work effectively and efficiently in a cross cultural community setting and under pressure
โข Arrange meetings for the Department
โข Assist Purchasing Department to check invoicing and items
โข General administrative work tasks as required
5. Information and Technology
โข JDE and Fidelio Systems
โข Microsoft Office - Word, Excel, PowerPoint and Publisher
โข PMS System (Opera)
โข Western Union Transaction
โข City Remit Transaction
โข Currency Exchange System
Referees
โข Bruce Doig (General Manager) : Duxton Hotel Perth Tel : 08 9261 8000
โข Shima Soliman (Human Resources Assistant Manager) : Duxton Hotel Perth
โข Swathi Keshava (Customer Service Agent) : City Forex Melbourne Tel: 0410 985 586