1. Anup Minhas
Mobile: 9899923467 ~ E-mail: anup_minhas@yahoo.com
A-1/76B Phase-5 Aya Nagar Extn. near Arjangarh Metro Station New Delhi-110047
Career Objective
 To succeed in an environment of growth and excellence and earn a job, which provides me job satisfaction
and self-development and help me achieve personal as well as organizational goals.
Professional Summary
 Possess 8 years of professional experience as an Expert Finance Specialist in accounts receivable team; for
UK & Ireland and US.
 Providing customer service regarding collection issues, process customer refunds, process and review
account adjustments, resolve client discrepancies and short payments.
 Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments,
small balance write off, customer reconciliations and processing credit memos.
 Accountable for reducing delinquency for assigned accounts.
 Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
 Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
 Also responsible communicate & follow up effectively with sales dept. regarding customer accounts on a
timely basis.
 Establish and maintain effective and cooperative working relationships with dealers and sales .
 Facilitate work to customer’s Engineers and work load administrator across Europe and US.
Professional Experience – Total 8 yrs.
Moody's Shared Services India: -
since Dec’13 till date
Associate (Credit & Collections)
Job Profile & Responsibilities in Moody’s:
 Stratify collection activities to maximize cash receipts
 Issue dunning letters to overdue accounts for US & Canada
 Reconciliation of accounts and customer disputes as they pertain to payment of outstanding balances due
 Reviewing agreements/Contracts and purchase orders to ensure correct billing
 Providing status updates on past dues to higher management at MSSI & to the stakeholders
 Handling complete refund process for US & Canada
 Recommend that accounts be shifted to a collection agency and Legal Team
 Contact customers regarding overdue accounts and determine reasons for non-payment
 Issue payment commitment letters
 Monitor various payment terms
 Evaluate and manage own portfolio with minimal help
 Assist cash application specialist for application of customer remittances and perform research on all
customer payment.
 Issue credit hold notifications
 Identifying and processing bad debt write-offs on monthly basis
 Maintain accurate records about the customer payment status
 Monthly Delinquency notices
 Processing monthly credit memos and the appropriate reporting
 Provide excellent & considerate customer service to customers and collections team
 Meet defined department goals and activity metrics
 Streamline all collection processes and recommend improvements to process
 Adherence to compliance and SOX
 Work on the adhoc request received from US Collectors & Sales team
 Weekly review call with Manager in US for top accounts
 Manage the day to day process activities
 Providing trainings to new joinees
 Responsible for maintaining and achieving process SLA targets

2. Agilent Technologies International: -
since Sep’07 till date Nov’13
Sr. Finance Specialist (Expert Level)
Job Profile & Responsibilities in Agilent:
 Working as Sr. Finance Specialist at Expert Level for UK & Ireland for major accounts including high risk
customer and open AR of approx.10 million $.Ensuring the cash collections target is met every month (72-
80% of outstanding receivables at the start of the calendar month).
 Escalating and reviewing account queries to various departments like customer service, order
management, credit control, Accounts receivable team and other relevant departments (Service
agreements, support, sales etc.)
 Linking with banks such as Citibank, for payment enquires in case of unidentified payments made by the
customers, payments made to wrong bank accounts.
 Ensuring smooth ARCC closure at month ends.
 Also worked with other departments like Field Engineer, Customer Engineer, and Work Load administrator
to analyze and solve the issues like customer disputes, the pricing, agreement, installation and support &
sales issues.
 Reconciling items related to activities such as Refunds, payment application, Intercompany transfers.
 Strategizing and prioritizing monthly focus areas like cash collections, ageing reduction, write off
prevention etc.
 A focused, targeted and highly motivated professional with the demonstrated capability of achieving more
than 100% by well planned, developed and implemented strategies
 Application to Customer Invoices and Credit Notes as per remittance details.
Key Accomplishment:
 Responsible for a project of over 90 ageing AR/Invoice level reduction- Project compering over 90
AR/Invoices of 3 different regions- Germany, France and UK-Ireland.
 Preparing and maintaining business reports weekly. Reporting involves making portfolio, account ageing
files, invoice level files, cash in advance invoices & keeping track of unapplied cash.
 Organizing weekly and monthly account level and invoice level reviews conference with the global C&C
operation manager and senior managers.
 Also organize meetings to analyze issues/ challenges & reviewing weekly account and invoice level with
the team members.
 Also responsible to initiate and plan the next course of action with team.
 Strengthened service development program by integrating strong mentoring and arranging process related
trainings and coaching elements into new employee trainings.
 Provided inputs to US management and implemented the same to enhance and streamline the process.
Rewards & Recognition:
 Received “star of the Year Award for performing best in Oct 2009
 Got award for THE COUNTRY CHALLANGE: Collected Dollars target for Ireland in Sep-2012
 Also awarded for highest collected dollars in year-End 2011-12
 Received over-whelming feedback from the manager across UK & Ireland for well-maintained portfolio.
 Received Bronze award for overall collection activities in Moody’s by collection leadership in
March 2015.
 Have been getting appreciation mails and feedback from process managers across Europe and US on
exemplary support, very quick implementation, prompt reply & good quality job.
Technical skills:
 Excellent knowledge of Microsoft Office Suite and Internet Information Services
 Highly skilled in Microsoft Office, Word, Excel, PowerPoint, and Outlook.
 Also proficient in Oracle 11i, SAP, Cortera, PeopleSoft and Siebel Platforms.
Management Skills:
 Excellence in Analysis and Problem Solving
 Sound Judgment and Decision Making Skills
 Strong Influencing Skills

3.  Achievement oriented Individual Contributor
 Persuasive Communicator
 good spoken and written communication skills
 Assertive but tactful manner
 Organized and methodical approach
 meeting strict deadlines
 good negotiation skills
 the ability to explain financial matters firmly and clearly
 good mathematical skills
In-House Trainings & Certifications:
 Team-work and collaboration
 Assertiveness skills
 Presentation Skills
 Standard of Business conduct (SOBC -be legal)-.
 Business Ethic.
 Customer Conflict Management
 Quality Tool
 Be Agilent Orientation (BAO)
 Growing at MSSI
ACADEMIC CREDENTIALS
 MBA in (Finance) from Sikkim Manipal University
 B.Com. (Pass) from Delhi University
 12th from CBSE
 10th from ICSE
Hobbies:
Playing Cricket and guitar
Personal Vitae
Father's name: Anirudh Singh
Marital status: Married
Date Of Birth: 4th -Feb 1985
Languages: English and Hindi
Nationality: Indian
References shall be provided upon request.
_____________________
(Anup Minhas)