1. ANTHONY IRVINE
Address : 55 Mains Hill, Erskine, Renfrewshire PA8 7JA
Home: 0141 587 9331 Mobile: 07757 925 727
Linkedin: https://uk.linkedin.com/in/anthony-irvine-10518a114
A highly motivated and ambitious individual with vast experience in the Financial
Services sector working in mainly Underwriting and Customer Service roles.
Excellent interpersonal and organisation skills operating within a contact centre
environment or on a face to face basis.
Passionate about providing an outstanding customer experience.
Proficient in use of Microsoft packages.
Good team member who can work under own initiative.
CAREER
BUSINESS INSURANCE ADVISER - AXA Group (AXA Business Insurance)
June’16 to present
Key Objective: Providing excellent customer conversations relating to new business sales
and service calls for AXA Business Insurance. Operating within a contact centre
environment, including making cover decisions within my individual licence level whilst
ensuring all scorecard metrics are achieved (customer, productivity, retentions, sales, quality,
compliance and underwriting).
Achievements:
 Consistent achievement of my monthly targets.
 Adherence to licence level alongside fulfilling customer requirements when dealing
with Quotations, Mid-Term Adjustments and Renewals.
 A willingness to study for additional CII insurance qualifications and / or vocational
qualifications.
CUSTOMER MANAGER –RSA Group (MORE TH>N Business)
Sept ’09 – May’16
Key Objective: Providing excellent customer conversations relating to new business sales
and service calls for the MORE TH>N Business insurance product. Operating within a
virtual call centre environment, including making cover decisions within my individual
licence level whilst ensuring all scorecard metrics are achieved (customer, productivity,
retentions, sales, quality, compliance and underwriting).
Achievements:
 Consistent achievement of my monthly targets.
 Adherence to licence level alongside fulfilling customer requirements when dealing
with Quotations, Mid-Term Adjustments and Renewals.

2. Temporary Roles at Lloyds TSB, Esure and BCW Group
Aug’08 – June’09
Key Objective:
 Handle inbound calls relating to customer enquiries and ensure customer needs met.
 Ensure smooth and prompt flow of business through system to agreed service
standards, systems and processes.
 Adherence to regulatory and compliance requirements at all times.
COMMERCIAL UNDERWRITER – RBS / NIG
Sept’07 – Jul’08
Key Objective:
 Deal with and make decisions on Quotations, Mid-Term Adjustments and Renewals.
 Use judgement, within agreed Personal Underwriting Authority Limits, on the acceptance
or otherwise of a risk.
 Maintain contact with brokers for the above purposes and develop relationships to
encourage support for both new business and renewals
MOTOR UNDERWRITER – NFU Mutual Direct
Aug’05 – Sept’07
Key Objective:
 Deal with and make decisions on Quotations, Mid-Term Adjustments and Renewals.
 Use judgement, within agreed Personal Underwriting Authority Limits, on the acceptance
or otherwise of a risk.
 Dealing with telephone enquiries and providing advice/information as requested.
 Develop self in order to maximise personal contribution to the job.
 Attending and providing presentation talks for underwriting meetings.
DIRECT SALES ASSOCIATE – NFU Mutual Direct
May ’01 – Sept’07
Key Objective:
 Contacting potential Commercial based clients on an Outbound basis via the telephone
from company leads and advising them of benefits of company’s portfolio.
 Developing and maintaining excellent working relationship with clients.
 Striving to achieve sales targets at all times.
Early Career Summary:
Other similar roles within Financial Services

3. PERSONAL DETAILS
Qualifications:
CII IF3 – Insurance Underwriting Process
CII IF1 – Insurance Legal and Regulatory
Financial Planning Certificate – Parts 1, 2 and 3
Education
 Scotvec Modules in:
Module 01092 Introduction to Computer Hardware
Module 01111 Computer Programme (Elementary) - BASIC
Module 01121 Computer Programme (Project) - BASIC
Cardonald College, Glasgow (Day Release, 1984 to 1985)
 4 ‘O’ Grades: English, Arithmetic, History, French
Bellarmine Secondary School, Glasgow (1980 to 1985)
References
Available on Request