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Tesla Motors Inc.
Redefining the Automobile Industry
Anthony Gonzalez
04/07/16
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Executive Summary
Tesla Motors Inc. was founded by Martin Eberhard and Marc Tarpenning in 2003. The company
headquarters is located in Palo Alto, CA and is led by CEO Elon Musk. Tesla is the leader in electric
vehicle manufacturing and was the first to create a fully electric sport vehicle, the Tesla Roadster in
2011. Social expectations for finding renewable energy solutions are at an all-time high as the world
begins to see the effects of climate change. The changes in sociocultural expectations helps to drive
Tesla’s mission statement to accelerate the world’s transition to sustainable energy.
Tesla has many rivals that currently hold 68.2% of the market share including GM, Toyota, and
Ford. Even if Tesla is able to meet its goal of around 325,000 pre-orders from the Model III, the company
would still have less than 1% overall market share in the US automobile industry. Tesla hopes that by
offering differentiated vehicles at more accessible prices, the company can drive the market from
gasoline vehicles to hybrid and fully electric vehicles.
From 2010 to 2014, Tesla has experienced financial losses in all aspects of their business. While
the company made revenues of $3,198,356, up from $116,744 in 2010, it is not enough to cover cost of
goods sold or operating expenses of $2316,685 and $1,068,360 respectively. Tesla is taking all of its
gross profit of $881,671 and putting it back into R&D of the company. In order to move from the luxury
car market to the general automobile market, Tesla needs to find ways to cut costs in order to meet its
goal of offering a $35,000 Tesla Model III.
In order to stay competitive in the market, Tesla should continue invest in lowering costs through
R&D which will lead to increased revenues. By providing lower cost vehicle options, increasing revenue,
and building a sustainable competitive advantage to produce lithium ion batteries for its vehicles, Tesla
can begin making an impact in the automotive industry and become the leader into the EV market
segment. Overall, Tesla is still a young company with a lot of potential. If Tesla and Elon Musk meet their
goal of becoming the leader in manufacturing EV’s, Tesla will soon become one of most revolutionary
companies in history of the automobile industry.
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Table of Contents
Tesla Industry Overview......................................................................................................................... 3
Dominant Economic Characteristics & PESTEL Analysis....................................................................3
Driving Forces .......................................................................................................................................5
Competitive Forces & Industry Impacts................................................................................................ 6
Industry Attractiveness.......................................................................................................................... 7
Key Success Factors............................................................................................................................. 7
Strategic Group Map............................................................................................................................... 9
Financial Analysis................................................................................................................................. 10
Profitability ........................................................................................................................................... 10
Liquidity................................................................................................................................................ 11
Growth Rates Compounded Annually................................................................................................. 12
Leverage.............................................................................................................................................. 12
Financial Summary.............................................................................................................................. 12
Tesla Analysis ....................................................................................................................................... 13
VRIO .................................................................................................................................................... 13
Value Chain / Resource Based View .................................................................................................. 15
SWOT Analysis ................................................................................................................................... 15
Competitive Strength Assessment and Matrix Analysis ..................................................................... 16
Tesla Strategy........................................................................................................................................ 17
Company Mission................................................................................................................................ 17
Strategic Issues................................................................................................................................... 18
Strategic Recommendations............................................................................................................... 19
Tesla Strategy Implementations.......................................................................................................... 20
Appendix................................................................................................................................................ 23
Table 1: VRIO Analysis ....................................................................................................................... 23
Table 2: Competitive Strength Assessment Matrix............................................................................. 24
Figure 1: Strategic Group Map............................................................................................................ 25
Table 3: 2014 Tesla Financials ........................................................................................................... 26
Table 4: 2013 Tesla Financials ........................................................................................................... 27
Bibliography ................................................................................................ Error! Bookmark not defined.
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Tesla Industry Overview
Tesla Motors Inc. was founded in 2003 by Elon Musk and JB Straubel. Tesla currently designs
and manufactures fully electric luxury cars and efficient energy solutions. Elon Musk is now the current
CEO and visionary for the company. Tesla Inc. became well known after creating the first electric sports
car, the Tesla Roadster. As society and the government continues to push for eco-friendly vehicles,
Tesla hopes to lead the charge for fully electric vehicles to become the norm in the automobile industry.
Tesla Motors competes within the automotive industry. The automotive industry is made up of
many different automobile manufactures with many different types of vehicles, ranging from traditional
gasoline vehicles to new hybrid and fully electric vehicles. At this time, Tesla Motors sells two luxury fully-
electric vehicles, the Model S and the Model X. As Tesla expects to roll out its $35,000 Model 3 in 2017,
the company hopes to make its mark outside of the luxury vehicle segment and become the leading
electric vehicle manufacturer in the global automotive industry.
Dominant Economic Characteristics & PESTEL Analysis
Dominant economic characteristics of the automobile industry include the growth rate, projected
growth, and market share data based on revenue. The US Automobile Industry as a whole experienced
5.4% growth from 2010 to 2015. In 2015, the US Automobile Industry has a projected revenue of $107
billion. Based on market share, the top three companies in the automobile industry combined for 47.8%.
General Motors, Toyota Motors, and Ford Motors have market shares of 18.0%, 16.9%, and 12.9%
respectively. To better understand the market environment, Tesla can use a PESTEL analysis to analyze
macro-environmental factors.
A tool that can assist companies in analyzing environmental factors that affect the environment of
the automobile industry is the PESTEL analysis. PESTEL analysis is a marketing tool used to analyze
the macro-environment factors that have direct impacts on a company. PESTEL is an acronym that
stands for political, economic, sociocultural, technological, environment, and legal / regulation.
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The political macro-environment includes policies such as tax policy, fiscal policy, tariffs, and the
political climate. A company in the automobile industry should be aware of import and export taxes as it
looks to expand into international markets. For example, there is a $7,500 tax-credit which is offered to
the first 200,000 buyers of electric vehicles from an individual US automobile company.
The economic conditions affect the general economic climate and specific factors such as interest
rates, exchange rates, and the rate of economic growth. For the automobile industry, when fuel prices
rise, consumers want more fuel efficient vehicles. Since gasoline prices have fallen down to around
$2.00 a gallon, consumers desire for fuel efficient vehicles is not as prevalent as it was when gas was
around $4.00 a gallon. The higher gas prices increase, the more likely consumers will to purchase hybrid
and electric vehicles. Companies in the automobile industry should be aware of changing supply and
demand in the economy. When customers begin using more electrical energy to fuel vehicles and less
natural resources like oil and gasoline, the price of electricity will increase and gasoline prices may
decrease over time. If electricity prices increase too high, it may drive buyers back to using gasoline
vehicles.
Sociocultural forces include the societal values, attitudes, and lifestyles that impact demand for
goods and services in an industry. In recent years, there has been a push toward healthier lifestyles and
less pollution as issues like climate change are having a direct effect on the earth. However, after
incidents like the BP gulf coast oil spill and the Volkswagen diesel scandal, consumers do not have high
trust companies in any industry to make ethical decisions. Consumers are becoming increasingly social
with technology and may attempt to make purchases to improve their social status and image.
Technological factors in the macro-environment include the change of technical developments
and its effect on society. Technology is rapidly changing in society and businesses are often struggling to
implement these technologies before they become obsolete. Tesla was created with growth in mind and
has consistently shown it can stay ahead of changing technology. Tesla Motors offers technology
features that are not available from rival company vehicles. Automobile manufacturers and software
companies like Google and Apple are partnering to create software for self-driving vehicles to. As
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technology changes and grows, so must the automobile industry in order to meet customer demands and
stay competitive.
The environmental forces that affect the industry include climate change, weather, and natural
resources which have an effect on transportation and utilities. Tesla’s foundation is built on creating
environmentally friendly zero emission vehicles. As society becomes more aware of the effects of
pollution from gas emission vehicles leading to climate change, there has been a push for creating
electric and hybrid vehicles.
Legal and regulatory forces include the law with which companies must comply such as
consumer, labor, and occupational health and safety regulations. The US government offers loan
programs for automobile manufacturers to create environmentally friendly vehicles. When America bailed
out the US automobile industry, one of the requirements was that there would have to be a certain
amount of money spent on creating more energy efficient and economically friendly vehicles. The auto
industry must also avoid falling into scandals similar to Volkswagen where the company purposefully
broke regulatory laws and emitted unhealthy emissions into the atmosphere.
Driving Forces
Driving forces are the major underlying causes of change in an industry and competitive
conditions. Three major driving forces of the automobile industry include but are not limited to the
changes regulatory influences / government change, product and marketing innovation, and emerging
new internet capabilities.
Regulatory influences and government change in the automobile industry ensures that
governments can have some form of control over what the automobile manufacturers can and can’t do.
An example of regulatory influences includes mandatory emissions testing on vehicles to keep
companies from creating excess pollution into the environment.
Product and marketing innovation are an essential driving force in the automobile industry.
Automobile manufacturers know that interaction with consumers is changing, with utilizing social media
and technology being necessary to stay competitive. Over the years, society has moved to a digital age
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where emerging new internet capabilities and applications such as XM radio, internet connections in
vehicles, and voice command communication are mandatory features for standard vehicles.
Competitive Forces & Industry Impacts
Porter’s five forces provide a powerful tool to diagnose the automobile industry’s competitive
pressures. The five forces include the power of substitutes, buyers, suppliers, new entrants, and rivals.
The international automobile industry has a high power of substitutes in international countries
such as Europe due to more advanced transportation options and less distance between destinations. In
the United States, cars are almost a necessity if you do not live in a large city due to old transportation
methods and, in comparison to Europe, larger distances between cities and towns. The power of
substitutes is higher when good substitutes are available and competitively priced, substitutes are
comparable, and buyers have low costs of switching to a substitute.
The power of buyers in the automobile industry is low. A single buyer does not have strong power
within many industries. The automobile manufacturers do have many rivals, but a buyer cannot negotiate
prices because they do not tend to buy in bulk. Because vehicles are a large purchase for most buyers,
they tend to be more price sensitive when making a purchase decision. The power of buyers is low when
buyer demand for buying vehicles is high, automobile manufacturers are differentiated, and when buyers
cost of switching is high.
Power of suppliers in this industry are considered medium to high depending on the quality
standards of the vehicle and the company. Most automobile manufacturers use plastic and metals that
do not require overly high quality standards making switching suppliers easier which leads to the power
of supplier’s being medium. Luxury vehicles in the automotive industry require higher quality features
which leads to a high power of suppliers since there are less suppliers to manufacture high end supplies.
The power of suppliers tends to be higher when products and services supplies are short, differentiated,
and there are no equal substitutes for the suppliers.
The power of new entrants is important because it lets a company know what the likely-hood of a
new company entering the market may be. The more potential within the industry, the more companies
may flock to become a part of that industry. The automobile industry’s power of new entrants is low to
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medium. In order to enter into the automotive industry, a company would require large amounts of capital
to develop auto manufacturing plants, marketing, and would need to be differentiated from the
competitors to stand out. Threat of new entrants is low when the industry is experiencing high economies
of scale, initial capital requirements are higher, and governmental policies are restrictive.
The last of Porter’s five forces is the power of rivalry. The US automobile industry has high power
of rivals. Rivalry is lower when buyer demand is growing quickly, cost to switch companies is high, and
there are numerous competitors. Within the automobile industry, there are numerous auto makers that fit
into 31.8% of the overall market share, with the top five companies holding on to the remaining 68.2%.
Industry Attractiveness
When considering entry into a market or determining if a company should stay in the current
market, it should determine if the industry is attractive for new entrants as well as for existing firms.
Existing firms view the automobile industry as having medium to high attractiveness. Low threat of new
entrants, high rivalry power, and the high amount of potential in the market all lead to a medium to high
attractiveness level for firms already within the automobile industry.
New entrant’s attractiveness into the automobile industry is low. New entrants will face high
competition, high barriers of entry (strong plant management, production, and high marketing costs), and
diversified competition. Existing firms should not worry much about the threat of new entrants entering
into the automobile industry and stealing market share.
Key Success Factors
Key success factors include the strategy elements, product and service attributes, operational
approaches, resources, and competitive capabilities that are necessary to prosper and survive within an
industry. There are three questions that companies should use to measure the industry’s key success
factors.
1. On what basis do buyers of the industry’s product choose between the competing brands of
sellers?
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When a customer buys a car within the auto industry, they must choose between many brands and
models. The two biggest decisions that the buyer will make before making a purchase are the price and
the features of the vehicle. The price of cars both new and used can vary greatly and in most consumer’s
lives is the second largest purchase they will every make. Buyers are also more demanding of
technology and a vehicle must meet the expectations by including features such as backup cameras and
Bluetooth technology to name a few.
2. Given the nature of competitive rivalry prevailing in the marketplace, what resources and
competitive capabilities must a company have to be competitively successful?
In the automobile industry, an auto maker must have a diversified fleet of vehicles to offer to the different
levels of society. Automobile manufacturers usually have an outlet for providing these vehicles to
consumers, such as dealerships. Currently, Tesla has “showrooms”, but a customer would still have to
wait for the company to create the vehicle which is still very different from a traditional dealership.
3. What shortcomings are almost certain to put a company at a significant competitive
disadvantage?
Price and lack of diversity are the two biggest shortcomings that can lead to the failure of an automobile
company. Hummer, for example, only sold one type of vehicle with a very high price tag, and they were
unable to survive in the growing automobile industry.
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Strategic Group Map
A strategic group mapping is a technique that can show where different market rivals are located
in comparison. A strategic group consists of members of the industry that are closely related within a
market. An example of the US automobile industry major players can be found within the appendix on
Figure 1.
 Major Players within the automotive industry
o GM, Toyota, and Ford share 68.2% of the overall US automobile industry
o Tesla makes up less than 1% of the total US automobile industry
 Strategies of Major Players within automotive industry
o General motors strategy is to own the most market share by covering a decent sized
market within the US and by keeping prices and performance average and available to all
economic classes of society. GM creates a diversified lineup of vehicles to sell to
consumers.
o Toyota’s strategy is to own a large market share internationally while producing average
priced vehicles with high performance quality and medium product quality.
o Ford’s strategy is similar to General Motors in that the company wants to own market
share within the US and keep prices and performance average and available to all
economic classes of society. Ford creates a diversified lineup of vehicles to sell to
consumers.
 Strategy differentiation of Major Players
o GM and Ford both are US automobile manufacturers, have a narrow geographic scope
and create medium to high price and quality vehicles.
o Toyota has a broad geographic market scope with medium to high price and quality
vehicles. Tesla by comparison has a medium geographic scope since the company has
expanded to international markets. Tesla is a luxury brand and currently focuses on
creating high price and quality vehicles.
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Financial Analysis
Profitability
Profitability measures if a business is able to make a profit. Profitability ratios help to determine
how well a company is doing in making a profit in all aspects of the business. The four profitability ratios
are profit margin (ROS), return on assets (ROA), return on equity (ROE), and earnings per share (EPS).
Both the company and investors are looking at these ratios to see if a company is making a profit off of
the day to day business activities.
Profit margins (ROS) reveal a percentage that measures how much of each dollar made is
considered revenue. To calculate profit margin, divide net income over sales revenue. Tesla in 2014 has
a profit margin of -9.19%, down from -3.55% in 2013. A negative profit margin means Tesla has an
overall net loss on each dollar made.
Earnings per share (EPS) is an important financial ratio since it shows investors how much of a
company’s profit is made for each share outstanding. Earnings per share is calculated by subtracting net
income from dividends on preferred stock and dividing over the average outstanding shares. Tesla has
an EPS of $-2.36 which shows that the company is making a negative profit per share outstanding.
Return on assets measures the company’s income in relation to the company’s total assets. To
calculate return on assets, divide net income over total assets. In 2014, Tesla had a ROA of -5.03%,
down from -2.96% in 2013. A negative ROA means Tesla is not generating enough income off of its total
assets.
The final profitability ratio, return on equity (ROE), is a measure of net income in relation to the
equity shareholders have in the company. When calculating ROE, divide net income over total
shareholder’s equity. Tesla had a ROE of -32.25% and -10.71% in 2014 and 2013 respectively. An
important note is even though Tesla is reporting larger negative ROE each year, it does not mean it is a
poor investment choice and investors should look deeper into the activities of the company such as the
liquidity, leverage, and growth of the company.
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Liquidity
Liquidity measures how well a company is able to pay off its short term debts. Four common
liquidity analysis ratios are the current ratio, quick ratio, cash ratio, and times interest earned (TIE) ratio.
These ratios together can help investors determine if the company is able to properly manage its assets
and pay of its debt. Liquidity ratios can assist a business in determining if the company will be able to
cover its short term debt.
The current ratio measures if all of a company’s current assets can pay back its current liabilities.
Current ratios are calculated by dividing the current assets over the current liabilities. In 2014, Tesla had
current assets of $3,198,657 and current liabilities of $2,107,166 which resulted in a current ratio of 1.52.
In 2013, Tesla had a higher current ratio of 1.88 because the company maintained higher current assets
with less current liabilities. Tesla’s current ratio indicates good short term financial strength since it is
able to pay off its short term debts with its current assets.
The quick ratio is similar to the current ratio in that it measures a company’s ability to pay off
short-term debt, except that the quick ratio negates inventories from the current assets. The quick ratio is
calculated by subtracting inventories from current assets and dividing over current liabilities. After
inventories have been removed, Tesla has $2,244,982 in current assets leading to a quick ratio of 1.07.
This means Tesla has $1.07 in current assets to cover each $1.00 of current liabilities.
The cash ratio measures the total cash and compares it to the company’s total liabilities and is
another tool used by investors to measure a company’s ability to pay back short-term debt. Calculate the
cash ratio by dividing cash over the company’s current liabilities. In 2014, Tesla had $1,905,713 in cash
leading to a 90.44% cash ratio. Having a high cash ratio shows that Tesla only has enough cash to pay
off 90.44% of current liabilities which could lead to Tesla needing to take out more loans.
The final liquidity ratio is times interest earned (TIE). This ratio measures if a company is able to
meet its debt payments owed. TIE is calculated by dividing the earnings before interest and taxes (EBIT)
over interest charges. In 2014, Tesla had an EBIT of -$186,689 and interest charges of $100,886 leading
to a TIE ratio of -1.85 times. Since TIE is below 2.5x, Tesla does not make enough in its day to day
operations to cover its debt which may force the company to borrow more debt.
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Growth Rates Compounded Annually
Assets from 2010 to 2014 have grown 97.29% from $386,082 to $5,849,251. Sales during the
same four-year period have grown 128.78% from $116,744 to $3,198,356. Income compounded annual
growth rates have stayed negative throughout all four years. Income has fallen from -$154,155 in 2010 to
-$294,040 in 2014 leading to a -17.52% loss. Equity has grown 44.86%. The compounded annual growth
rate had risen from $207,048 in 2010 to $911,710 in 2014. Earnings per share (EPS) diluted increased
6.13% as it went from -$3.04 to -$2.36 from 2010 to 2014.
Leverage
Financial leverage measures the amount of debt a company uses to purchase assets required.
Two financial leverage ratios are the debt-to equity ratio and the debt ratio. Debt-to-equity ratio shows
total liabilities of a company compared to the value of stock and is calculated by dividing total liabilities
over shareholders’ equity. Tesla had total liabilities of $4,879,345 and stockholders’ equity of $911,710
which led to a debt-to-equity ratio of 5.35%. The debt ratio measures both short- and long-term and
shows how many of the company’s assets are covered by debt. Debt ratio is calculated by dividing total
debt over total assets. Tesla has total liabilities of $4,879,345 and total assets of $5,849,251 which
creates a debt ratio of 83.42% in 2014.
Financial Summary
DuPont analysis shows in a three step breakdown the how profitability, operating
efficiency, and financial leverage all directly affect the ROE. The formula for the DuPont analysis
is shown below:
Tesla had a ROS, or profit margin, of -9.19%, total asset turnover of .55, and an equity multiplier of 6.42.
When multiplying the profit margin, total asset turnover, and equity multiplier together, the ROE for Tesla
in 2014 equals -32.25%.
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Tesla in 2014 had an overall negative profitability of -$294,040. Though the company
experienced large growth from 2010 to 2014, the company is still experiencing negative ROA, ROS, and
ROE of -5.03%, -9.19%, and -32.25% respectively. Negative profitability can be attributed to Tesla’s
costs of production and other expenses outperforming company sales. Tesla has a negative EPS and
diluted EPS of -$2.36 and -$6.13 respectively in 2014. Tesla’s negative EPS was expected from
investors as the company continues to use all available money and resources into developing more cost
efficient vehicles. Important factors that are directly causing negative financials are high operating costs
(R&D and SGA), high cost of goods sold, and very minimal revenue increases over the past four years.
As of today, though Tesla has not made profits for itself or investors, the company’s stock price
per share seems to be overly inflated as the current stock price is hovering at $265.42. Tesla’s stock
price has increased quickly since its IPO stock price of $26.49 in April of 2011. Investors have been
optimistic of the future of the company since the announcement of the $35,000 all-electric Model III
Tesla.
Tesla Analysis
VRIO
VRIO stands for valuable, rare, inimitable, and nonsubstitutable and are the four tests for
determining if a company has a competitive power. The four questions asked when testing a resource’s
competitive power are shown below:
 Is the resource or capability competitively valuable?
 Is the resource or capability rare?
 Is the resource or capability inimitable?
 Is the resource or capability exploitable by the organization?
Determining where resources and capabilities belong on the VRIO provide a path to help a company
decide the type of advantage it has over the industry rivals.
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There are four types of advantage solutions that a company can have when completing a VRIO
analysis. Sustainable competitive advantage (SCA), temporary competitive advantage (TCA),
competitive parity (CP), and competitive disadvantage (CD).
A sustainable competitive advantage is one that a company develops to outperform competitors
in the industry. In order for a resource or capability to be a sustainable competitive advantage, it must be
valuable, rare, difficult to imitate or substitute, and the company must be exploiting it. Tesla has a few
SCA’s including Elon Musk and the Gigafactory. Elon Musk is a SCA because a company cannot
replicate who he is as a person. The Gigafactory that is being built jointly by Tesla and Panasonic will be
the number one lithium ion battery factory in the world.
A temporary competitive advantage is both valuable and rare. An example of a Tesla temporary
competitive advantage is the autopilot technology the company recently integrated into its cars. This is a
TCA because other companies are already testing and implementing this technology into vehicles as
well. Tesla also has created a global supercharger network for customers to charge their electric vehicle
for free. The supercharger network is a TCA because as the market for electric vehicle’s grow,
companies will create more charging stations that are open for any electric vehicles, similar to gas
stations today.
A competitive parity only needs to be valuable. Tesla has a few CP’s including the “Go Green”
market trend and the Tesla and Panasonic partnership. The “Go Green” trend set by government
regulations and social-cultural changes may not last forever, therefore making it a CP. The Tesla and
Panasonic partnership, while powerful, may crumble if Tesla decides to backward integrate the batteries
it uses for its Tesla models.
A competitive disadvantage is just as important as a competitive advantage. CD’s pass zero
VRIO tests and are considered a disadvantage to the company. Tesla has a CD if oil prices fall. Tesla
has another CD if the company is unable to lower the barrier to entry into the vehicles it sells.
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Value Chain / Resource Based View
A value chain identifies both the primary and secondary support activities that create value for a
customer. Some examples of primary activities include supply chain management, operations, and
service. Three support activity examples are product research and development, human resource
management, and general administration.
A few examples of Tesla’s primary activities based on the VRIO analysis on appendix table 1.
The primary activity examples include intangible high costs associated with creating electric vehicles
using supply chain management, lack of tangible dealerships for direct distribution to customers, and the
tangible Gigafactory that is being created for building lithium ion batteries. Some of Tesla’s secondary
activities include the tangible autopilot technology created through R&D and Elon Musk as an intangible
human asset for the company.
SWOT Analysis
SWOT is an acronym for strengths, weaknesses, opportunities, and threats. SWOT analysis
assists a company in coming up with a strategy that focuses on the company’s ability to find strengths,
overcome weaknesses, take advantage of opportunities, and defend itself from external and internal
threats. Tesla is a new and small player in the automobile industry and could use the SWOT analysis to
assist in creating a long term strategy.
One of Tesla’s greatest strengths is Elon Musk. Musk is a visionary and well known CEO who
has led Tesla to grow as a company and be seen to the public as an innovative company. Tesla has also
become the first company to introduce a fully electric sports car into the market.
Tesla’s has a few important competitive deficiencies that should be noted. Tesla has no physical
dealerships which keeps many consumers from finding and experiencing the vehicle. Tesla Motors also
has not turned a profit since the company has chosen to reinvest all revenue back into R&D and SGA
and continues to experience high cost of goods sold.
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Opportunity is the reason why Tesla has been able to enter the automobile industry with its many
rivals. The growing company should continue to look for opportunities in the low end segment of the
market by offering its $35,000 all electric vehicle. Tesla should also take advantage of the growing social
expectations to find more energy efficient and “green” vehicles to reduce emissions.
Tesla faces many threats within the automobile industry including its high price on vehicles and
low diversification. In order to stay competitive in the industry, Tesla must continue to be the leader in the
growing electric vehicle segment of the auto industry. As the electric and energy efficient vehicle
segment continues to grow, more competitors will enter and saturate the market. Tesla lacks the financial
stability of the top automobile manufacturers, so the company should focus on becoming more price
conscious to gain customers and market share.
Competitive Strength Assessment and Matrix Analysis
A competitive strength assessment (CSA) is a planning tool used by a company to compare itself
to rivals in different areas of the industry. Competitive strength assessment measures the key success
factors of a company and then weights those strengths next to the company rivals. The weights of each
key success factor must always add up to 1.
Direct rivals of Tesla included on the CSA matrix include GM, Toyota, Daimler AG, and BMW.
The strongest weighted key success factor in the matrix is product performance at 30%. Tesla is even
with Daimler and BMW with a strength rating of 9 out of 10. Tesla is rated highly in this category because
it favors the high end market with high demands and expectations from consumers. Tesla also has
efficient vehicles which can travel over 200 miles in a single charge. Finally, Tesla had great vehicle
performance with all of its EV’s traveling from 0 – 60 MPH in less than 6 seconds.
The weakest weighted strength assessment for Tesla was the relative cost position at 5%. At the
time of the case Tesla had a strength rating of 3 in this category because the company only sold luxury
vehicles with little differentiation. In comparison, Toyota was ranked highest at an 8 due to the Prius
hybrids under $30,000 and BMW’s $41,000 EV.
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Financial strength, manufacturing capabilities, and raw material costs all had a weight of 10%.
Tesla scored low in all three strength assessments with strength ratings of 1, 4, and 4 respectively. One
of the reason marketing capability had a low Tesla is only utilizing press and word of mouth for
marketing. Financial strength had a strength rating of 1 because the company is failing to make a profit.
Finally, the raw material costs are currently costing the company a lot since the materials have to be of
high quality to meet the expectations of the luxury buyers. In comparison, the highest company’s in these
three key success factors were Chevrolet and BMW. Quality, image, and reputation are weighted at 20%
and is led by Tesla, Daimler, and BMW all with strength scores of 10. The vehicles created by all three
companies ranked highest are of exceptional quality, are made with premium parts, and have an
excellent reputation with their customers.
Tesla received an overall CSA matrix score of 6.3 out of 10. Daimler had the top overall strength
rating at 7.95. The second highest CSA score was BMW with 7.55 and Chevrolet followed close behind
at 7.15. Tesla is one of the newest companies of the rivals which could be why the score may be lower.
Also, Tesla needs to better its relative cash position, increase its financial strength, and create a better
marketing and distribution system to improve its score and become one of the top rivals in its market
segment.
Tesla Strategy
Company Mission
Tesla’s company mission is “To accelerate the world’s transition to sustainable transportation.”
(Tesla, 2016) Tesla’s current generic strategy is to be differentiated. Along with being differentiated,
Tesla is also attempting to set the bar for electronic vehicles in the automobile industry. Tesla is building
infrastructure like the supercharger network to set up charging stations around the world. Recently, in
order to differentiate further, Tesla also revealed a new product outside of the automobile industry called
the Powerwall which falls within a separate industry.
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Tesla’s present strategy doesn’t always fit with the market forces in the industry. Product and
market innovation for Tesla is different since it only relies on word of mouth and the press coverage.
Companies within the automobile industry tend to rely heavily on advertising to sell vehicles and market
to customers. Tesla product features are within the driving forces of automobile industry. Tesla’s strategy
matches well with the sociocultural message of going green. The company’s strategy to reprogram
vehicles remotely and add features fits in with emerging new internet and applications driving force. With
tax credits up to $7,500, they are currently utilizing regulatory influences to their advantage until they sell
200,000 EV’s.
Tesla’s overall goal is to lead the automobile industry into the era of EV’s. Since Tesla is ahead of
most of the industry rivals, when the market shifts in the favor of EV’s, Tesla will be the leader with the
most market share in the industry while the rest of the rivals will be behind. The most effective SCA of
Tesla is Elon Musk. Musk is a strong intangible human asset and is the innovator and leader of the
organization and drive behind Tesla’s mission. As an example, Elon Musk has taken a dramatically
lowered salary down to $35,360 a year in order to put more of the company’s money toward innovation.
Another strong SCA is the Tesla / Panasonic Gigafactory that will become the world’s largest producer of
lithium ion batteries. Since lithium ion batteries are used in many of today’s EV’s, Tesla and Panasonic
will control the manufacturing and rivals will have to purchase from Tesla to meet demand.
Strategic Issues
To stay competitive, Tesla must address strategic issues that affect the company directly. Tesla
currently has high operating costs and are reinjecting all revenue back into R&D and SGA. The reason
Tesla has decided to invest heavily into operating costs is to lower the overall costs of the vehicles and
improve the technology behind EV’s. Without enough sales revenue, Tesla can’t invest as much back
into operating costs without taking out more debt. Tesla motors also has high COGS for each vehicle
which leads to low profit for each vehicle sold.
Another issue Tesla is facing when competing with other auto manufacturers is the lack of
physical dealerships. While Tesla does offer gallery’s, there are not many compared to the thousands of
19
different dealerships offered by other rivals. Tesla also has high cost accessories such as adapters,
charges, and car parts. As it stands, Tesla is unable to pass on many cost savings to its customers which
is leading to the high luxury price of its vehicles.
Investors are an essential part of Tesla’s strategy. Currently, investors believe that Tesla will lead
the automobile industry into the EV market. Tesla’s current stock price seems to be overhyped at the
moment after looking at the company financial information. Tesla’s strategy to enter the home utility
market with Powerwall comes with many strategic issues. First, the Powerwall has a high cost of entry
with a starting price of $3,000. A strategic issue of the Powerwall is the device still requires external
infrastructure solar panels in order to function.
Strategic Recommendations
Increasing revenue streams by marketing more and driving down material costs can assist Tesla
in fixing both the sales revenue issues as well as helping to lower high operating costs. To increase
revenue, Tesla should look into creating subscription models with the technology in their vehicles. For
example, if Tesla were to implement a Tesla monthly fee for the updates to the vehicle, internet access in
the vehicle on the go, and on call support for technical problems for $50.00 per month, they could
increase revenue. Tesla could also add a membership or premium membership for customers to offer
special perks such as discounts to hotels, restaurants, and travel coupons, similar to AAA insurance.
In order to satisfy investors, Tesla may need to perform a stock split to rebalance its stock price
while still rewarding current investors. While the strategy to bring energy efficiency to the home utility
market is helping to diversify Tesla, the company needs to work on lowering the entry level price and
attempt create an all-in-one system that doesn’t require external infrastructure. By creating an all-in-one
proprietary system, Tesla could set themselves as the only company who can install and service the
equipment. Tesla can also charge a monthly fee for this service as well to increase monthly revenue from
customers. The monthly fee would cover phone support, servicing, and insuring the equipment.
20
In order to address the strategic issue of not having physical dealerships, Tesla can work with
privately owned dealerships to sell their cars for a monthly fee. Tesla would also have to increase
production at a fast enough rate to deliver cars to the dealerships. Another option to avoid building
numerous dealerships across the country would be to buy preexisting dealerships. This would save on
land and construction costs and would allow for basic restructuring. Tesla would have to be strategic to
place the dealerships in markets that could afford the price of Tesla’s to ensure a steady stream of buyer
traffic.
Tesla Strategy Implementations
There are 6 steps within the strategy execution process and they are broken up into three distinct
sections: boundaries, rewards, and culture / leadership. These steps measure the how, what, who, when,
and where questions of the implementation. In order to avoid strategies failing, Tesla must follow
through with all steps within the implementation process carefully. If Tesla is able to outperform targets
and value chain activities are performed efficiently, the strategy should be successful.
How should Tesla be organized?
Tesla should be organized the way it is with a strong CEO in Elon Musk leading the innovation
and growth of the company. By taking a salary cut, Musk set an example that he is not growing Tesla for
the now, but for the future. The skills of the employees are essential to ensure that Tesla is hiring the
best and brightest minds to help the company become the global EV leader. In order to obtain the best
global talent, Tesla should market itself as having a desired culture for potential employees. Tesla should
also offer growth opportunities for employees within the organization.
What culture is required?
Tesla’s is headquarters is located in Palo Alto, California. The culture expected in that part of the
country has been set by Google. Employees expect an environment where they are offered numerous
benefits such as free lunches, paid time off, and excellent health benefits. To meet these employees
demands, Tesla should try to set up a culture that gives its employees and management the best
21
possible experience. If an employee is happy at work with a culture that is focused on helping him or her
succeed, they will pass that enthusiasm onto the customers of the company.
Does Tesla have a reward structure in place?
Tesla currently does not have a reward structure in place for employees. Tesla should implement
rewards for customer service as opposed to sales. As part of its differentiation process, Tesla should set
itself apart from competitors by offering world class customer service. Tesla could offer extra incentives
to employees who give a 100% satisfaction survey to the company. This helps the customer feel
important and that Tesla is listening to feedback. This also keeps the reward from being exploited by
trying to meet short-term goals such as selling certain features or a specified number of vehicles.
What financial resources are required?
In order for Tesla to be successful, it must increase its financial resources. For years, the
company has not been able to turn a profit. Tesla should look into other alternatives to increasing
revenue such as creating subscription services and member services for their customers. If Tesla can
increase the overall financial resources of the company and come out in the black, the company will be
able to drive down costs and differentiate themselves more. They will also be able to pass the extra
profits back into R&D without having to take out as much debt.
How does Tesla set up administration?
Tesla need to continue to implement a faster production process while still maintaining the same
level of quality for their vehicles. When demand increases for vehicles like the Model III, the company
has to be able to produce the vehicles quick enough. By using technology and engineering practices,
Tesla needs to focus R&D on lowering the production time by removing unnecessary steps and by
finding more affordable solutions to build the same quality vehicles.
22
What type of leaders should be put in place?
Tesla should integrate more leaders like Elon Musk to implement strategies. Leaders in Tesla
need to be able to look past the present and into the future. As Tesla moves towards becoming the
number one EV manufacturer in the world, they must ensure that the company grows steadily, is
managed to not rush into decisions, and that there is little outside influence from bigger companies in
decision making.
Appendix
Table 1: VRIO Analysis
Competency or Resource Where on value chain Valuable Rare Difficult to imitate
or substitute
Org to
Exploit
Type of
Advantage
Elon Musk Intangible, Human Asset Y Y Y Y SCA
Green Market Trend advantage
(**Not exploiting to full potential**)
(need lower priced vehicles)
Intangible, Overall Market Sales Y N N Y/N CP
Declining Gas Prices Intangible, Overall Market Economy N N N N CD
Supercharger Network Tangible, Physical Services / Services Y Y N Y TCA
Tesla & Panasonic Tangible, Relations Y N N Y CP
Gigafactory
(Most lithium ion batteries produced in
world)
Tangible, Supply Chain Management Y Y Y N SCA
Vehicle Accessories Tangible, Product R&D, Technology,
and Systems Development
Y Y Y Y SCA
Decreased Barrier of Entry Model 3
($35,000)
Intangible, Sales and Marketing Y N N Y CP
High Costs Associated with Electric
Automobile Market Segment
Intangible, Operations / Supply Chain
Management
N N N N CD
Dealerships Tangible, Distribution Y N N N CP
Autopilot Technology Tangible, R&D and Technology Y Y Y Y TCA
Powerwall Tangible, R&D and Technology Y Y Y N TCA
Software Updates to Improve Vehicle
Capabilities
Tangible, R&D and Technology Y Y Y Y SCA
24
Table 2: Competitive Strength Assessment Matrix
Key Success Factor Weight Tesla Chevrolet
(GM)
Toyota Daimler AG BMW
Quality/Reputation/image .20 10 8 9 10 10
Product Performance .30 9 8 8 10 9
Raw material access/cost .10 5 9 8 8 7
Manufacturing capability .10 5 9 9 8 8
Marketing/distribution .15 4 9 9 9 9
Financial strength .10 2 8 9 9 9
Relative cost position .05
4
7 8 7 7
Overall Strength Rating 1.0 6.3 7.15 7.25 7.95 7.55
25
Figure 1: Strategic Group Map
26
Table 3: 2014 Tesla Financials
27
Table 4: 2013 Tesla Financials
References
“Investopedia - Educating the World about Finance." Investopedia. N.p., n.d. Web. 01 Apr.
2016.
Lawlor, Blaine, Dr. "Tesla Motors: A Case Study One Step Beyond." (2016): n. pag. Print.
Tesla Motors, Inc. (2010). Form 10-K 2014. Retrieved from SEC website
http://ir.teslamotors.com/sec.cfm?view=all
"Tesla Motors." Tesla Motors. N.p., n.d. Web. 01 Apr. 2016.
Tesla Motors. Wikimedia Foundation, n.d. Web. 03 Apr. 2016.

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GonzalezAnthonyTeslaAnalysis

  • 1. Tesla Motors Inc. Redefining the Automobile Industry Anthony Gonzalez 04/07/16
  • 2. 1 Executive Summary Tesla Motors Inc. was founded by Martin Eberhard and Marc Tarpenning in 2003. The company headquarters is located in Palo Alto, CA and is led by CEO Elon Musk. Tesla is the leader in electric vehicle manufacturing and was the first to create a fully electric sport vehicle, the Tesla Roadster in 2011. Social expectations for finding renewable energy solutions are at an all-time high as the world begins to see the effects of climate change. The changes in sociocultural expectations helps to drive Tesla’s mission statement to accelerate the world’s transition to sustainable energy. Tesla has many rivals that currently hold 68.2% of the market share including GM, Toyota, and Ford. Even if Tesla is able to meet its goal of around 325,000 pre-orders from the Model III, the company would still have less than 1% overall market share in the US automobile industry. Tesla hopes that by offering differentiated vehicles at more accessible prices, the company can drive the market from gasoline vehicles to hybrid and fully electric vehicles. From 2010 to 2014, Tesla has experienced financial losses in all aspects of their business. While the company made revenues of $3,198,356, up from $116,744 in 2010, it is not enough to cover cost of goods sold or operating expenses of $2316,685 and $1,068,360 respectively. Tesla is taking all of its gross profit of $881,671 and putting it back into R&D of the company. In order to move from the luxury car market to the general automobile market, Tesla needs to find ways to cut costs in order to meet its goal of offering a $35,000 Tesla Model III. In order to stay competitive in the market, Tesla should continue invest in lowering costs through R&D which will lead to increased revenues. By providing lower cost vehicle options, increasing revenue, and building a sustainable competitive advantage to produce lithium ion batteries for its vehicles, Tesla can begin making an impact in the automotive industry and become the leader into the EV market segment. Overall, Tesla is still a young company with a lot of potential. If Tesla and Elon Musk meet their goal of becoming the leader in manufacturing EV’s, Tesla will soon become one of most revolutionary companies in history of the automobile industry.
  • 3. 2 Table of Contents Tesla Industry Overview......................................................................................................................... 3 Dominant Economic Characteristics & PESTEL Analysis....................................................................3 Driving Forces .......................................................................................................................................5 Competitive Forces & Industry Impacts................................................................................................ 6 Industry Attractiveness.......................................................................................................................... 7 Key Success Factors............................................................................................................................. 7 Strategic Group Map............................................................................................................................... 9 Financial Analysis................................................................................................................................. 10 Profitability ........................................................................................................................................... 10 Liquidity................................................................................................................................................ 11 Growth Rates Compounded Annually................................................................................................. 12 Leverage.............................................................................................................................................. 12 Financial Summary.............................................................................................................................. 12 Tesla Analysis ....................................................................................................................................... 13 VRIO .................................................................................................................................................... 13 Value Chain / Resource Based View .................................................................................................. 15 SWOT Analysis ................................................................................................................................... 15 Competitive Strength Assessment and Matrix Analysis ..................................................................... 16 Tesla Strategy........................................................................................................................................ 17 Company Mission................................................................................................................................ 17 Strategic Issues................................................................................................................................... 18 Strategic Recommendations............................................................................................................... 19 Tesla Strategy Implementations.......................................................................................................... 20 Appendix................................................................................................................................................ 23 Table 1: VRIO Analysis ....................................................................................................................... 23 Table 2: Competitive Strength Assessment Matrix............................................................................. 24 Figure 1: Strategic Group Map............................................................................................................ 25 Table 3: 2014 Tesla Financials ........................................................................................................... 26 Table 4: 2013 Tesla Financials ........................................................................................................... 27 Bibliography ................................................................................................ Error! Bookmark not defined.
  • 4. 3 Tesla Industry Overview Tesla Motors Inc. was founded in 2003 by Elon Musk and JB Straubel. Tesla currently designs and manufactures fully electric luxury cars and efficient energy solutions. Elon Musk is now the current CEO and visionary for the company. Tesla Inc. became well known after creating the first electric sports car, the Tesla Roadster. As society and the government continues to push for eco-friendly vehicles, Tesla hopes to lead the charge for fully electric vehicles to become the norm in the automobile industry. Tesla Motors competes within the automotive industry. The automotive industry is made up of many different automobile manufactures with many different types of vehicles, ranging from traditional gasoline vehicles to new hybrid and fully electric vehicles. At this time, Tesla Motors sells two luxury fully- electric vehicles, the Model S and the Model X. As Tesla expects to roll out its $35,000 Model 3 in 2017, the company hopes to make its mark outside of the luxury vehicle segment and become the leading electric vehicle manufacturer in the global automotive industry. Dominant Economic Characteristics & PESTEL Analysis Dominant economic characteristics of the automobile industry include the growth rate, projected growth, and market share data based on revenue. The US Automobile Industry as a whole experienced 5.4% growth from 2010 to 2015. In 2015, the US Automobile Industry has a projected revenue of $107 billion. Based on market share, the top three companies in the automobile industry combined for 47.8%. General Motors, Toyota Motors, and Ford Motors have market shares of 18.0%, 16.9%, and 12.9% respectively. To better understand the market environment, Tesla can use a PESTEL analysis to analyze macro-environmental factors. A tool that can assist companies in analyzing environmental factors that affect the environment of the automobile industry is the PESTEL analysis. PESTEL analysis is a marketing tool used to analyze the macro-environment factors that have direct impacts on a company. PESTEL is an acronym that stands for political, economic, sociocultural, technological, environment, and legal / regulation.
  • 5. 4 The political macro-environment includes policies such as tax policy, fiscal policy, tariffs, and the political climate. A company in the automobile industry should be aware of import and export taxes as it looks to expand into international markets. For example, there is a $7,500 tax-credit which is offered to the first 200,000 buyers of electric vehicles from an individual US automobile company. The economic conditions affect the general economic climate and specific factors such as interest rates, exchange rates, and the rate of economic growth. For the automobile industry, when fuel prices rise, consumers want more fuel efficient vehicles. Since gasoline prices have fallen down to around $2.00 a gallon, consumers desire for fuel efficient vehicles is not as prevalent as it was when gas was around $4.00 a gallon. The higher gas prices increase, the more likely consumers will to purchase hybrid and electric vehicles. Companies in the automobile industry should be aware of changing supply and demand in the economy. When customers begin using more electrical energy to fuel vehicles and less natural resources like oil and gasoline, the price of electricity will increase and gasoline prices may decrease over time. If electricity prices increase too high, it may drive buyers back to using gasoline vehicles. Sociocultural forces include the societal values, attitudes, and lifestyles that impact demand for goods and services in an industry. In recent years, there has been a push toward healthier lifestyles and less pollution as issues like climate change are having a direct effect on the earth. However, after incidents like the BP gulf coast oil spill and the Volkswagen diesel scandal, consumers do not have high trust companies in any industry to make ethical decisions. Consumers are becoming increasingly social with technology and may attempt to make purchases to improve their social status and image. Technological factors in the macro-environment include the change of technical developments and its effect on society. Technology is rapidly changing in society and businesses are often struggling to implement these technologies before they become obsolete. Tesla was created with growth in mind and has consistently shown it can stay ahead of changing technology. Tesla Motors offers technology features that are not available from rival company vehicles. Automobile manufacturers and software companies like Google and Apple are partnering to create software for self-driving vehicles to. As
  • 6. 5 technology changes and grows, so must the automobile industry in order to meet customer demands and stay competitive. The environmental forces that affect the industry include climate change, weather, and natural resources which have an effect on transportation and utilities. Tesla’s foundation is built on creating environmentally friendly zero emission vehicles. As society becomes more aware of the effects of pollution from gas emission vehicles leading to climate change, there has been a push for creating electric and hybrid vehicles. Legal and regulatory forces include the law with which companies must comply such as consumer, labor, and occupational health and safety regulations. The US government offers loan programs for automobile manufacturers to create environmentally friendly vehicles. When America bailed out the US automobile industry, one of the requirements was that there would have to be a certain amount of money spent on creating more energy efficient and economically friendly vehicles. The auto industry must also avoid falling into scandals similar to Volkswagen where the company purposefully broke regulatory laws and emitted unhealthy emissions into the atmosphere. Driving Forces Driving forces are the major underlying causes of change in an industry and competitive conditions. Three major driving forces of the automobile industry include but are not limited to the changes regulatory influences / government change, product and marketing innovation, and emerging new internet capabilities. Regulatory influences and government change in the automobile industry ensures that governments can have some form of control over what the automobile manufacturers can and can’t do. An example of regulatory influences includes mandatory emissions testing on vehicles to keep companies from creating excess pollution into the environment. Product and marketing innovation are an essential driving force in the automobile industry. Automobile manufacturers know that interaction with consumers is changing, with utilizing social media and technology being necessary to stay competitive. Over the years, society has moved to a digital age
  • 7. 6 where emerging new internet capabilities and applications such as XM radio, internet connections in vehicles, and voice command communication are mandatory features for standard vehicles. Competitive Forces & Industry Impacts Porter’s five forces provide a powerful tool to diagnose the automobile industry’s competitive pressures. The five forces include the power of substitutes, buyers, suppliers, new entrants, and rivals. The international automobile industry has a high power of substitutes in international countries such as Europe due to more advanced transportation options and less distance between destinations. In the United States, cars are almost a necessity if you do not live in a large city due to old transportation methods and, in comparison to Europe, larger distances between cities and towns. The power of substitutes is higher when good substitutes are available and competitively priced, substitutes are comparable, and buyers have low costs of switching to a substitute. The power of buyers in the automobile industry is low. A single buyer does not have strong power within many industries. The automobile manufacturers do have many rivals, but a buyer cannot negotiate prices because they do not tend to buy in bulk. Because vehicles are a large purchase for most buyers, they tend to be more price sensitive when making a purchase decision. The power of buyers is low when buyer demand for buying vehicles is high, automobile manufacturers are differentiated, and when buyers cost of switching is high. Power of suppliers in this industry are considered medium to high depending on the quality standards of the vehicle and the company. Most automobile manufacturers use plastic and metals that do not require overly high quality standards making switching suppliers easier which leads to the power of supplier’s being medium. Luxury vehicles in the automotive industry require higher quality features which leads to a high power of suppliers since there are less suppliers to manufacture high end supplies. The power of suppliers tends to be higher when products and services supplies are short, differentiated, and there are no equal substitutes for the suppliers. The power of new entrants is important because it lets a company know what the likely-hood of a new company entering the market may be. The more potential within the industry, the more companies may flock to become a part of that industry. The automobile industry’s power of new entrants is low to
  • 8. 7 medium. In order to enter into the automotive industry, a company would require large amounts of capital to develop auto manufacturing plants, marketing, and would need to be differentiated from the competitors to stand out. Threat of new entrants is low when the industry is experiencing high economies of scale, initial capital requirements are higher, and governmental policies are restrictive. The last of Porter’s five forces is the power of rivalry. The US automobile industry has high power of rivals. Rivalry is lower when buyer demand is growing quickly, cost to switch companies is high, and there are numerous competitors. Within the automobile industry, there are numerous auto makers that fit into 31.8% of the overall market share, with the top five companies holding on to the remaining 68.2%. Industry Attractiveness When considering entry into a market or determining if a company should stay in the current market, it should determine if the industry is attractive for new entrants as well as for existing firms. Existing firms view the automobile industry as having medium to high attractiveness. Low threat of new entrants, high rivalry power, and the high amount of potential in the market all lead to a medium to high attractiveness level for firms already within the automobile industry. New entrant’s attractiveness into the automobile industry is low. New entrants will face high competition, high barriers of entry (strong plant management, production, and high marketing costs), and diversified competition. Existing firms should not worry much about the threat of new entrants entering into the automobile industry and stealing market share. Key Success Factors Key success factors include the strategy elements, product and service attributes, operational approaches, resources, and competitive capabilities that are necessary to prosper and survive within an industry. There are three questions that companies should use to measure the industry’s key success factors. 1. On what basis do buyers of the industry’s product choose between the competing brands of sellers?
  • 9. 8 When a customer buys a car within the auto industry, they must choose between many brands and models. The two biggest decisions that the buyer will make before making a purchase are the price and the features of the vehicle. The price of cars both new and used can vary greatly and in most consumer’s lives is the second largest purchase they will every make. Buyers are also more demanding of technology and a vehicle must meet the expectations by including features such as backup cameras and Bluetooth technology to name a few. 2. Given the nature of competitive rivalry prevailing in the marketplace, what resources and competitive capabilities must a company have to be competitively successful? In the automobile industry, an auto maker must have a diversified fleet of vehicles to offer to the different levels of society. Automobile manufacturers usually have an outlet for providing these vehicles to consumers, such as dealerships. Currently, Tesla has “showrooms”, but a customer would still have to wait for the company to create the vehicle which is still very different from a traditional dealership. 3. What shortcomings are almost certain to put a company at a significant competitive disadvantage? Price and lack of diversity are the two biggest shortcomings that can lead to the failure of an automobile company. Hummer, for example, only sold one type of vehicle with a very high price tag, and they were unable to survive in the growing automobile industry.
  • 10. 9 Strategic Group Map A strategic group mapping is a technique that can show where different market rivals are located in comparison. A strategic group consists of members of the industry that are closely related within a market. An example of the US automobile industry major players can be found within the appendix on Figure 1.  Major Players within the automotive industry o GM, Toyota, and Ford share 68.2% of the overall US automobile industry o Tesla makes up less than 1% of the total US automobile industry  Strategies of Major Players within automotive industry o General motors strategy is to own the most market share by covering a decent sized market within the US and by keeping prices and performance average and available to all economic classes of society. GM creates a diversified lineup of vehicles to sell to consumers. o Toyota’s strategy is to own a large market share internationally while producing average priced vehicles with high performance quality and medium product quality. o Ford’s strategy is similar to General Motors in that the company wants to own market share within the US and keep prices and performance average and available to all economic classes of society. Ford creates a diversified lineup of vehicles to sell to consumers.  Strategy differentiation of Major Players o GM and Ford both are US automobile manufacturers, have a narrow geographic scope and create medium to high price and quality vehicles. o Toyota has a broad geographic market scope with medium to high price and quality vehicles. Tesla by comparison has a medium geographic scope since the company has expanded to international markets. Tesla is a luxury brand and currently focuses on creating high price and quality vehicles.
  • 11. 10 Financial Analysis Profitability Profitability measures if a business is able to make a profit. Profitability ratios help to determine how well a company is doing in making a profit in all aspects of the business. The four profitability ratios are profit margin (ROS), return on assets (ROA), return on equity (ROE), and earnings per share (EPS). Both the company and investors are looking at these ratios to see if a company is making a profit off of the day to day business activities. Profit margins (ROS) reveal a percentage that measures how much of each dollar made is considered revenue. To calculate profit margin, divide net income over sales revenue. Tesla in 2014 has a profit margin of -9.19%, down from -3.55% in 2013. A negative profit margin means Tesla has an overall net loss on each dollar made. Earnings per share (EPS) is an important financial ratio since it shows investors how much of a company’s profit is made for each share outstanding. Earnings per share is calculated by subtracting net income from dividends on preferred stock and dividing over the average outstanding shares. Tesla has an EPS of $-2.36 which shows that the company is making a negative profit per share outstanding. Return on assets measures the company’s income in relation to the company’s total assets. To calculate return on assets, divide net income over total assets. In 2014, Tesla had a ROA of -5.03%, down from -2.96% in 2013. A negative ROA means Tesla is not generating enough income off of its total assets. The final profitability ratio, return on equity (ROE), is a measure of net income in relation to the equity shareholders have in the company. When calculating ROE, divide net income over total shareholder’s equity. Tesla had a ROE of -32.25% and -10.71% in 2014 and 2013 respectively. An important note is even though Tesla is reporting larger negative ROE each year, it does not mean it is a poor investment choice and investors should look deeper into the activities of the company such as the liquidity, leverage, and growth of the company.
  • 12. 11 Liquidity Liquidity measures how well a company is able to pay off its short term debts. Four common liquidity analysis ratios are the current ratio, quick ratio, cash ratio, and times interest earned (TIE) ratio. These ratios together can help investors determine if the company is able to properly manage its assets and pay of its debt. Liquidity ratios can assist a business in determining if the company will be able to cover its short term debt. The current ratio measures if all of a company’s current assets can pay back its current liabilities. Current ratios are calculated by dividing the current assets over the current liabilities. In 2014, Tesla had current assets of $3,198,657 and current liabilities of $2,107,166 which resulted in a current ratio of 1.52. In 2013, Tesla had a higher current ratio of 1.88 because the company maintained higher current assets with less current liabilities. Tesla’s current ratio indicates good short term financial strength since it is able to pay off its short term debts with its current assets. The quick ratio is similar to the current ratio in that it measures a company’s ability to pay off short-term debt, except that the quick ratio negates inventories from the current assets. The quick ratio is calculated by subtracting inventories from current assets and dividing over current liabilities. After inventories have been removed, Tesla has $2,244,982 in current assets leading to a quick ratio of 1.07. This means Tesla has $1.07 in current assets to cover each $1.00 of current liabilities. The cash ratio measures the total cash and compares it to the company’s total liabilities and is another tool used by investors to measure a company’s ability to pay back short-term debt. Calculate the cash ratio by dividing cash over the company’s current liabilities. In 2014, Tesla had $1,905,713 in cash leading to a 90.44% cash ratio. Having a high cash ratio shows that Tesla only has enough cash to pay off 90.44% of current liabilities which could lead to Tesla needing to take out more loans. The final liquidity ratio is times interest earned (TIE). This ratio measures if a company is able to meet its debt payments owed. TIE is calculated by dividing the earnings before interest and taxes (EBIT) over interest charges. In 2014, Tesla had an EBIT of -$186,689 and interest charges of $100,886 leading to a TIE ratio of -1.85 times. Since TIE is below 2.5x, Tesla does not make enough in its day to day operations to cover its debt which may force the company to borrow more debt.
  • 13. 12 Growth Rates Compounded Annually Assets from 2010 to 2014 have grown 97.29% from $386,082 to $5,849,251. Sales during the same four-year period have grown 128.78% from $116,744 to $3,198,356. Income compounded annual growth rates have stayed negative throughout all four years. Income has fallen from -$154,155 in 2010 to -$294,040 in 2014 leading to a -17.52% loss. Equity has grown 44.86%. The compounded annual growth rate had risen from $207,048 in 2010 to $911,710 in 2014. Earnings per share (EPS) diluted increased 6.13% as it went from -$3.04 to -$2.36 from 2010 to 2014. Leverage Financial leverage measures the amount of debt a company uses to purchase assets required. Two financial leverage ratios are the debt-to equity ratio and the debt ratio. Debt-to-equity ratio shows total liabilities of a company compared to the value of stock and is calculated by dividing total liabilities over shareholders’ equity. Tesla had total liabilities of $4,879,345 and stockholders’ equity of $911,710 which led to a debt-to-equity ratio of 5.35%. The debt ratio measures both short- and long-term and shows how many of the company’s assets are covered by debt. Debt ratio is calculated by dividing total debt over total assets. Tesla has total liabilities of $4,879,345 and total assets of $5,849,251 which creates a debt ratio of 83.42% in 2014. Financial Summary DuPont analysis shows in a three step breakdown the how profitability, operating efficiency, and financial leverage all directly affect the ROE. The formula for the DuPont analysis is shown below: Tesla had a ROS, or profit margin, of -9.19%, total asset turnover of .55, and an equity multiplier of 6.42. When multiplying the profit margin, total asset turnover, and equity multiplier together, the ROE for Tesla in 2014 equals -32.25%.
  • 14. 13 Tesla in 2014 had an overall negative profitability of -$294,040. Though the company experienced large growth from 2010 to 2014, the company is still experiencing negative ROA, ROS, and ROE of -5.03%, -9.19%, and -32.25% respectively. Negative profitability can be attributed to Tesla’s costs of production and other expenses outperforming company sales. Tesla has a negative EPS and diluted EPS of -$2.36 and -$6.13 respectively in 2014. Tesla’s negative EPS was expected from investors as the company continues to use all available money and resources into developing more cost efficient vehicles. Important factors that are directly causing negative financials are high operating costs (R&D and SGA), high cost of goods sold, and very minimal revenue increases over the past four years. As of today, though Tesla has not made profits for itself or investors, the company’s stock price per share seems to be overly inflated as the current stock price is hovering at $265.42. Tesla’s stock price has increased quickly since its IPO stock price of $26.49 in April of 2011. Investors have been optimistic of the future of the company since the announcement of the $35,000 all-electric Model III Tesla. Tesla Analysis VRIO VRIO stands for valuable, rare, inimitable, and nonsubstitutable and are the four tests for determining if a company has a competitive power. The four questions asked when testing a resource’s competitive power are shown below:  Is the resource or capability competitively valuable?  Is the resource or capability rare?  Is the resource or capability inimitable?  Is the resource or capability exploitable by the organization? Determining where resources and capabilities belong on the VRIO provide a path to help a company decide the type of advantage it has over the industry rivals.
  • 15. 14 There are four types of advantage solutions that a company can have when completing a VRIO analysis. Sustainable competitive advantage (SCA), temporary competitive advantage (TCA), competitive parity (CP), and competitive disadvantage (CD). A sustainable competitive advantage is one that a company develops to outperform competitors in the industry. In order for a resource or capability to be a sustainable competitive advantage, it must be valuable, rare, difficult to imitate or substitute, and the company must be exploiting it. Tesla has a few SCA’s including Elon Musk and the Gigafactory. Elon Musk is a SCA because a company cannot replicate who he is as a person. The Gigafactory that is being built jointly by Tesla and Panasonic will be the number one lithium ion battery factory in the world. A temporary competitive advantage is both valuable and rare. An example of a Tesla temporary competitive advantage is the autopilot technology the company recently integrated into its cars. This is a TCA because other companies are already testing and implementing this technology into vehicles as well. Tesla also has created a global supercharger network for customers to charge their electric vehicle for free. The supercharger network is a TCA because as the market for electric vehicle’s grow, companies will create more charging stations that are open for any electric vehicles, similar to gas stations today. A competitive parity only needs to be valuable. Tesla has a few CP’s including the “Go Green” market trend and the Tesla and Panasonic partnership. The “Go Green” trend set by government regulations and social-cultural changes may not last forever, therefore making it a CP. The Tesla and Panasonic partnership, while powerful, may crumble if Tesla decides to backward integrate the batteries it uses for its Tesla models. A competitive disadvantage is just as important as a competitive advantage. CD’s pass zero VRIO tests and are considered a disadvantage to the company. Tesla has a CD if oil prices fall. Tesla has another CD if the company is unable to lower the barrier to entry into the vehicles it sells.
  • 16. 15 Value Chain / Resource Based View A value chain identifies both the primary and secondary support activities that create value for a customer. Some examples of primary activities include supply chain management, operations, and service. Three support activity examples are product research and development, human resource management, and general administration. A few examples of Tesla’s primary activities based on the VRIO analysis on appendix table 1. The primary activity examples include intangible high costs associated with creating electric vehicles using supply chain management, lack of tangible dealerships for direct distribution to customers, and the tangible Gigafactory that is being created for building lithium ion batteries. Some of Tesla’s secondary activities include the tangible autopilot technology created through R&D and Elon Musk as an intangible human asset for the company. SWOT Analysis SWOT is an acronym for strengths, weaknesses, opportunities, and threats. SWOT analysis assists a company in coming up with a strategy that focuses on the company’s ability to find strengths, overcome weaknesses, take advantage of opportunities, and defend itself from external and internal threats. Tesla is a new and small player in the automobile industry and could use the SWOT analysis to assist in creating a long term strategy. One of Tesla’s greatest strengths is Elon Musk. Musk is a visionary and well known CEO who has led Tesla to grow as a company and be seen to the public as an innovative company. Tesla has also become the first company to introduce a fully electric sports car into the market. Tesla’s has a few important competitive deficiencies that should be noted. Tesla has no physical dealerships which keeps many consumers from finding and experiencing the vehicle. Tesla Motors also has not turned a profit since the company has chosen to reinvest all revenue back into R&D and SGA and continues to experience high cost of goods sold.
  • 17. 16 Opportunity is the reason why Tesla has been able to enter the automobile industry with its many rivals. The growing company should continue to look for opportunities in the low end segment of the market by offering its $35,000 all electric vehicle. Tesla should also take advantage of the growing social expectations to find more energy efficient and “green” vehicles to reduce emissions. Tesla faces many threats within the automobile industry including its high price on vehicles and low diversification. In order to stay competitive in the industry, Tesla must continue to be the leader in the growing electric vehicle segment of the auto industry. As the electric and energy efficient vehicle segment continues to grow, more competitors will enter and saturate the market. Tesla lacks the financial stability of the top automobile manufacturers, so the company should focus on becoming more price conscious to gain customers and market share. Competitive Strength Assessment and Matrix Analysis A competitive strength assessment (CSA) is a planning tool used by a company to compare itself to rivals in different areas of the industry. Competitive strength assessment measures the key success factors of a company and then weights those strengths next to the company rivals. The weights of each key success factor must always add up to 1. Direct rivals of Tesla included on the CSA matrix include GM, Toyota, Daimler AG, and BMW. The strongest weighted key success factor in the matrix is product performance at 30%. Tesla is even with Daimler and BMW with a strength rating of 9 out of 10. Tesla is rated highly in this category because it favors the high end market with high demands and expectations from consumers. Tesla also has efficient vehicles which can travel over 200 miles in a single charge. Finally, Tesla had great vehicle performance with all of its EV’s traveling from 0 – 60 MPH in less than 6 seconds. The weakest weighted strength assessment for Tesla was the relative cost position at 5%. At the time of the case Tesla had a strength rating of 3 in this category because the company only sold luxury vehicles with little differentiation. In comparison, Toyota was ranked highest at an 8 due to the Prius hybrids under $30,000 and BMW’s $41,000 EV.
  • 18. 17 Financial strength, manufacturing capabilities, and raw material costs all had a weight of 10%. Tesla scored low in all three strength assessments with strength ratings of 1, 4, and 4 respectively. One of the reason marketing capability had a low Tesla is only utilizing press and word of mouth for marketing. Financial strength had a strength rating of 1 because the company is failing to make a profit. Finally, the raw material costs are currently costing the company a lot since the materials have to be of high quality to meet the expectations of the luxury buyers. In comparison, the highest company’s in these three key success factors were Chevrolet and BMW. Quality, image, and reputation are weighted at 20% and is led by Tesla, Daimler, and BMW all with strength scores of 10. The vehicles created by all three companies ranked highest are of exceptional quality, are made with premium parts, and have an excellent reputation with their customers. Tesla received an overall CSA matrix score of 6.3 out of 10. Daimler had the top overall strength rating at 7.95. The second highest CSA score was BMW with 7.55 and Chevrolet followed close behind at 7.15. Tesla is one of the newest companies of the rivals which could be why the score may be lower. Also, Tesla needs to better its relative cash position, increase its financial strength, and create a better marketing and distribution system to improve its score and become one of the top rivals in its market segment. Tesla Strategy Company Mission Tesla’s company mission is “To accelerate the world’s transition to sustainable transportation.” (Tesla, 2016) Tesla’s current generic strategy is to be differentiated. Along with being differentiated, Tesla is also attempting to set the bar for electronic vehicles in the automobile industry. Tesla is building infrastructure like the supercharger network to set up charging stations around the world. Recently, in order to differentiate further, Tesla also revealed a new product outside of the automobile industry called the Powerwall which falls within a separate industry.
  • 19. 18 Tesla’s present strategy doesn’t always fit with the market forces in the industry. Product and market innovation for Tesla is different since it only relies on word of mouth and the press coverage. Companies within the automobile industry tend to rely heavily on advertising to sell vehicles and market to customers. Tesla product features are within the driving forces of automobile industry. Tesla’s strategy matches well with the sociocultural message of going green. The company’s strategy to reprogram vehicles remotely and add features fits in with emerging new internet and applications driving force. With tax credits up to $7,500, they are currently utilizing regulatory influences to their advantage until they sell 200,000 EV’s. Tesla’s overall goal is to lead the automobile industry into the era of EV’s. Since Tesla is ahead of most of the industry rivals, when the market shifts in the favor of EV’s, Tesla will be the leader with the most market share in the industry while the rest of the rivals will be behind. The most effective SCA of Tesla is Elon Musk. Musk is a strong intangible human asset and is the innovator and leader of the organization and drive behind Tesla’s mission. As an example, Elon Musk has taken a dramatically lowered salary down to $35,360 a year in order to put more of the company’s money toward innovation. Another strong SCA is the Tesla / Panasonic Gigafactory that will become the world’s largest producer of lithium ion batteries. Since lithium ion batteries are used in many of today’s EV’s, Tesla and Panasonic will control the manufacturing and rivals will have to purchase from Tesla to meet demand. Strategic Issues To stay competitive, Tesla must address strategic issues that affect the company directly. Tesla currently has high operating costs and are reinjecting all revenue back into R&D and SGA. The reason Tesla has decided to invest heavily into operating costs is to lower the overall costs of the vehicles and improve the technology behind EV’s. Without enough sales revenue, Tesla can’t invest as much back into operating costs without taking out more debt. Tesla motors also has high COGS for each vehicle which leads to low profit for each vehicle sold. Another issue Tesla is facing when competing with other auto manufacturers is the lack of physical dealerships. While Tesla does offer gallery’s, there are not many compared to the thousands of
  • 20. 19 different dealerships offered by other rivals. Tesla also has high cost accessories such as adapters, charges, and car parts. As it stands, Tesla is unable to pass on many cost savings to its customers which is leading to the high luxury price of its vehicles. Investors are an essential part of Tesla’s strategy. Currently, investors believe that Tesla will lead the automobile industry into the EV market. Tesla’s current stock price seems to be overhyped at the moment after looking at the company financial information. Tesla’s strategy to enter the home utility market with Powerwall comes with many strategic issues. First, the Powerwall has a high cost of entry with a starting price of $3,000. A strategic issue of the Powerwall is the device still requires external infrastructure solar panels in order to function. Strategic Recommendations Increasing revenue streams by marketing more and driving down material costs can assist Tesla in fixing both the sales revenue issues as well as helping to lower high operating costs. To increase revenue, Tesla should look into creating subscription models with the technology in their vehicles. For example, if Tesla were to implement a Tesla monthly fee for the updates to the vehicle, internet access in the vehicle on the go, and on call support for technical problems for $50.00 per month, they could increase revenue. Tesla could also add a membership or premium membership for customers to offer special perks such as discounts to hotels, restaurants, and travel coupons, similar to AAA insurance. In order to satisfy investors, Tesla may need to perform a stock split to rebalance its stock price while still rewarding current investors. While the strategy to bring energy efficiency to the home utility market is helping to diversify Tesla, the company needs to work on lowering the entry level price and attempt create an all-in-one system that doesn’t require external infrastructure. By creating an all-in-one proprietary system, Tesla could set themselves as the only company who can install and service the equipment. Tesla can also charge a monthly fee for this service as well to increase monthly revenue from customers. The monthly fee would cover phone support, servicing, and insuring the equipment.
  • 21. 20 In order to address the strategic issue of not having physical dealerships, Tesla can work with privately owned dealerships to sell their cars for a monthly fee. Tesla would also have to increase production at a fast enough rate to deliver cars to the dealerships. Another option to avoid building numerous dealerships across the country would be to buy preexisting dealerships. This would save on land and construction costs and would allow for basic restructuring. Tesla would have to be strategic to place the dealerships in markets that could afford the price of Tesla’s to ensure a steady stream of buyer traffic. Tesla Strategy Implementations There are 6 steps within the strategy execution process and they are broken up into three distinct sections: boundaries, rewards, and culture / leadership. These steps measure the how, what, who, when, and where questions of the implementation. In order to avoid strategies failing, Tesla must follow through with all steps within the implementation process carefully. If Tesla is able to outperform targets and value chain activities are performed efficiently, the strategy should be successful. How should Tesla be organized? Tesla should be organized the way it is with a strong CEO in Elon Musk leading the innovation and growth of the company. By taking a salary cut, Musk set an example that he is not growing Tesla for the now, but for the future. The skills of the employees are essential to ensure that Tesla is hiring the best and brightest minds to help the company become the global EV leader. In order to obtain the best global talent, Tesla should market itself as having a desired culture for potential employees. Tesla should also offer growth opportunities for employees within the organization. What culture is required? Tesla’s is headquarters is located in Palo Alto, California. The culture expected in that part of the country has been set by Google. Employees expect an environment where they are offered numerous benefits such as free lunches, paid time off, and excellent health benefits. To meet these employees demands, Tesla should try to set up a culture that gives its employees and management the best
  • 22. 21 possible experience. If an employee is happy at work with a culture that is focused on helping him or her succeed, they will pass that enthusiasm onto the customers of the company. Does Tesla have a reward structure in place? Tesla currently does not have a reward structure in place for employees. Tesla should implement rewards for customer service as opposed to sales. As part of its differentiation process, Tesla should set itself apart from competitors by offering world class customer service. Tesla could offer extra incentives to employees who give a 100% satisfaction survey to the company. This helps the customer feel important and that Tesla is listening to feedback. This also keeps the reward from being exploited by trying to meet short-term goals such as selling certain features or a specified number of vehicles. What financial resources are required? In order for Tesla to be successful, it must increase its financial resources. For years, the company has not been able to turn a profit. Tesla should look into other alternatives to increasing revenue such as creating subscription services and member services for their customers. If Tesla can increase the overall financial resources of the company and come out in the black, the company will be able to drive down costs and differentiate themselves more. They will also be able to pass the extra profits back into R&D without having to take out as much debt. How does Tesla set up administration? Tesla need to continue to implement a faster production process while still maintaining the same level of quality for their vehicles. When demand increases for vehicles like the Model III, the company has to be able to produce the vehicles quick enough. By using technology and engineering practices, Tesla needs to focus R&D on lowering the production time by removing unnecessary steps and by finding more affordable solutions to build the same quality vehicles.
  • 23. 22 What type of leaders should be put in place? Tesla should integrate more leaders like Elon Musk to implement strategies. Leaders in Tesla need to be able to look past the present and into the future. As Tesla moves towards becoming the number one EV manufacturer in the world, they must ensure that the company grows steadily, is managed to not rush into decisions, and that there is little outside influence from bigger companies in decision making.
  • 24. Appendix Table 1: VRIO Analysis Competency or Resource Where on value chain Valuable Rare Difficult to imitate or substitute Org to Exploit Type of Advantage Elon Musk Intangible, Human Asset Y Y Y Y SCA Green Market Trend advantage (**Not exploiting to full potential**) (need lower priced vehicles) Intangible, Overall Market Sales Y N N Y/N CP Declining Gas Prices Intangible, Overall Market Economy N N N N CD Supercharger Network Tangible, Physical Services / Services Y Y N Y TCA Tesla & Panasonic Tangible, Relations Y N N Y CP Gigafactory (Most lithium ion batteries produced in world) Tangible, Supply Chain Management Y Y Y N SCA Vehicle Accessories Tangible, Product R&D, Technology, and Systems Development Y Y Y Y SCA Decreased Barrier of Entry Model 3 ($35,000) Intangible, Sales and Marketing Y N N Y CP High Costs Associated with Electric Automobile Market Segment Intangible, Operations / Supply Chain Management N N N N CD Dealerships Tangible, Distribution Y N N N CP Autopilot Technology Tangible, R&D and Technology Y Y Y Y TCA Powerwall Tangible, R&D and Technology Y Y Y N TCA Software Updates to Improve Vehicle Capabilities Tangible, R&D and Technology Y Y Y Y SCA
  • 25. 24 Table 2: Competitive Strength Assessment Matrix Key Success Factor Weight Tesla Chevrolet (GM) Toyota Daimler AG BMW Quality/Reputation/image .20 10 8 9 10 10 Product Performance .30 9 8 8 10 9 Raw material access/cost .10 5 9 8 8 7 Manufacturing capability .10 5 9 9 8 8 Marketing/distribution .15 4 9 9 9 9 Financial strength .10 2 8 9 9 9 Relative cost position .05 4 7 8 7 7 Overall Strength Rating 1.0 6.3 7.15 7.25 7.95 7.55
  • 27. 26 Table 3: 2014 Tesla Financials
  • 28. 27 Table 4: 2013 Tesla Financials
  • 29. References “Investopedia - Educating the World about Finance." Investopedia. N.p., n.d. Web. 01 Apr. 2016. Lawlor, Blaine, Dr. "Tesla Motors: A Case Study One Step Beyond." (2016): n. pag. Print. Tesla Motors, Inc. (2010). Form 10-K 2014. Retrieved from SEC website http://ir.teslamotors.com/sec.cfm?view=all "Tesla Motors." Tesla Motors. N.p., n.d. Web. 01 Apr. 2016. Tesla Motors. Wikimedia Foundation, n.d. Web. 03 Apr. 2016.