1. PERSONAL DETAILS
San Diego, CA 92123
H (858) 573-0671
M (619) 920-1731
mendi.anthony@gmail.com
TOURS TAKEN
Tour of Pisa, Italy
Tour of Bologna and the University
Tour of the Apuglia Region by Train
Tour of Alhambra, Granada
Tour of the Great Mosque,
Cordoba, Spain
Tour of the Cathedral, Sevilla, Spain
Tour of Lisbon, Portugal
Tour of Fatima, Catholic Pilgrimage
site, Portugal
Tour of Rio de Janeiro, Brazil
Tour of Favela Slum, Brazil
Walking Tour of Salvador Historical
Center
Tour of Bogata, Columbia
Literary Tour of Bogata, Columbia
Tours of Coffee Region, Pereira,
Columbia
Bike Tour, Mountain Town of
Salento, Columbia
Tour of Baja, CA
Tour of Tijuana, Mexico
Tour of San Miguel de Allende
Artist Colony, Mexico
Tour of Tampico, Mexico
Tour of Toronto, Canada
Tour of Niagara Falls, Canada
PROFESSIONAL TOURS GIVEN
San Diego, CA (3)
Tony Mendiola
WORLD CLASS TRAVELER | TOUR GUIDE
PROFESSIONAL SUMMARY
Engaging, dynamic, customer focused Tour Guide and world class traveler adept
at making the customer feel special and giving the best performance every time.
Experienced in hospitality, customer service and teaching ESL - where you learn
to make every moment count. Trained by professional Tour Guides in 8
different countries, extending over 20 tours – learned what works and what
doesn’t and developed a style that leaves tourists excited.
Creative. Adaptive. Memorable.
RELEVANT EXPERIENCE
Tour Guide
Gave tour for Lynx Travel Company of San Diego to group of Physicians
from Italy, in town for a convention – tourists felt informed and excited
about San Diego and the US with 90% satisfaction ratio
Gave ad-hoc tours to several groups of students from ESL classes –
students said they felt more comfortable and in-tune with the city and
the US after experiencing our culture through Tony and the tour route
Customer Service
Worked in Customer Service Department in Kohl’s – a fast paced,
demanding position reserved for the best retailers – for the Christmas
season and until the store closed 6 months later. Customer satisfaction
95%, employer satisfaction high, kept after the season ended
Served tables for Stone Brewery Gardens, making above average tips at
every event
Worked as Bartender and Host at La Pinata Restaurant, delighting
guests with his sense of humor and earning above average tips
ESL (English as a Second Language) Teacher
Taught for Wall Street Language Company in Lucca, Italy – engaging
students and creating an innovative audio video component, producing
95% participation and mastery
Taught for Tampico International School of Language in Tampico,
Mexico producing 60% participation and mastery
Taught for America School of English in La Jolla, CA producing 90%
participation and mastery
Taught for American Language Institute, San Diego State University,
producing 95% participation and mastery
Taught for Heart for Change / Partners for the Americas as a volunteer
in Quindio, Columbia producing 50% participation and mastery
LANGUAGES
English – Native proficiency Italian – Working proficiency
Portuguese – Working proficiency Spanish – Elementary proficiency

2. AREAS of EXPERTISE
Travel
Guiding Tours
Travel Arrangements
Navigating in a Foreign Land
Extending Hospitality
Customer Service
Audience Engagement
Interactive Communication
Scripted Presentations
Impromptu Communication
Foreign Languages
Passports
Converting Currency
Sales
Organizing, Planning & Prioritizing
Problem Solving
Decision Making
Creative Thinking
Resolving Conflicts & Negotiation
Team Building
WORK CHRONOLOGY
KOHL’S 2015 – 2016
Customer Service & Cashier
SAN DIEGO SCHOOL OF INTEGRATED STUDIES 2016
ESL Instructor
AMERICAN LANGUAGE INSTITUTE, SAN DIEGO STATE UNIVERSITY 2015 – 2016
ESL Instructor
ALLIANT UNIVERSITY, EF EDUCATION FIRST 2015
ESL Instructor
LINX TRAVEL COMPANY 2015
Tour Guide, Assistant
SAN DIEGO STATE UNIVERSITY, SCHOOL OF PUBLIC AFFAIRS 2014 – 2015
Adjunct International Policy Instructor
HEART FOR CHANGE / PARTNERS OF THE AMERICAS 2014
ESL Instructor (Volunteer)
STONE BREWERY GARDENS 2013 – 2014
Server, Catering Assistant
VISTA VILLAGE BUSINESS IMPROVEMENT ASSOCIATION 2013 – 2014
Consultant
FORD MANCE INVESTMENT BUILDERS 2013 – 2014
Consultant
CITY OF CARLSBAD, CA 2013
City Planner / Public Works Office Aid – Unpaid internship
SAN DIEGO STATE UNIVERSITY 2012
Guest Lecturer on International Planning, International Studies, Latin American
Cities, Border Issues, Land Use Issues
CITY OF CHULA VISTA 2008 – 2009
Planning & Zoning Assistant
LA PINATA RESTAURANT 2007 – 2008
Bartender
Host
US DEPART OF JUSTICE | DEPART OF HOMELAND SECURITY 2001 – 2003
Immigration Officer & Taught ESL
EDUCATION
SAN DIEGO STATE UNIVERSITY, SCHOOL OF PUBLIC AFFAIRS 2010 – 2012
Masters in Urban Planning
UNIVERSITY OF CA, SAN DIEGO EXTENSION 2008
Certificate in City & Urban Development
SAN DIEGO STATE UNIVERSITY 2003 – 2007
Bachelor of Arts in International Security & Conflict Resolution, International
Relations