These 10 tips will help every business improve its phone communication. Brought to you by Answer 365.

1. TOP 10 TIPS FOR
EFFECTIVE PHONE COMMUNICATION

2. 1. Be Consistent - Have a unified
process for answering the phone.

3. 2. Be Prompt - Answer the phone
promptly every time.

4. 3. Be Upfront with Callers - Explain
why you need to do things (like put
them on hold).

5. 4. Be Clear - Speak clearly and
enunciate well so callers can
understand you.

6. 5. Be Sure to Listen – Have something
close at hand to take notes.

7. 6. Be Friendly – A friendly voice puts
callers at ease.

8. 7. Be Respectful – Regardless of the
subject matter, show callers respect at
all times.

9. 8. Be Cheerful – Your cheerful tone will
guide the progress of the conversation.

10. 9. Be Thorough – Make sure your
callers have had all their questions
answered before the end of the call.

11. 10. Be Brief – Avoid long explanations
and personal stories.

12. To find out more, visit:
http://www.answer365.ca