1. ANOOP S
Contact: +968 95600576(OMAN), +91 9746984137(INDIA) ; Email: anumaya@hotmail.com
SALES/OPERATIONS/ADMINISTRATION MANAGEMENT PROFESSIONAL
Offering 15 years of cross-functional experience; seeking managerial level assignments across the industry
SUMMARY OF SKILLS
 Dynamic professional with vast experience of 15+ years in areas encompassing Operations & Administration, Office
Management, Data Management, Client Relationship Management and Business Development. Currently
spearheading as Business Development Executive with Moguls Petroleum Supplies LLC.
 Demonstrated proficiency in preparing daily and monthly reports for different clients, monitoring work load, Floor
management, preparing appraisal reports, FTP handling, performing secretarial & Administrative tasks.
 Extensive experience of entire BPO operations ranging from ensuring SLAs, SOP’s, Local work instructions, Process
flows, Team Forecasting, Workforce Analysis, Basic Matrix Reporting and recruitment.
 Possess natural flair for developing strategies to enhance clients/ customer relations, Quality process, Process
Management, Audit compliance, Call Barging, Call Monitoring.
 Proven dexterity in handling operations for minimizing error level, enhancing productivity & implementing service
strategies according to set targets & actively involved in controlling service deliverable as per given SLAs & TAT.
 Having abilities to withstand work pressures and deliver assignments within specified time frame without compromising
on quality benchmarks.
PROFESSIONAL EXPERIENCE
MOGULS PETROLEUM SUPPLIES LLC., MUSCAT, OMAN. June’2013 Onwards
Business Development Executive
 Following up new business opportunities and setting up meetings.
 Planning and preparing presentations.
 Communicating new product developments to prospective clients.
 Overseeing the development of marketing literature.
 Making Cold calls, identifying new leads, performing follow up duties, managing clients, researching market trends.
SEAVIEW SUPPORT SYSTEMS PVT LTD, TECHNOPARK, KERALA Feb’2000-May”2013
Senior Administration cum Operations Executive
 Ensuring better business operations and provided consistency in delivering service and excelled benchmarked service
levels.
 Addressing various internal issues arising in the premises and resolving them to maintain cohesive working environment.
 In charge of generating reports from the database and arranging staff according to the needs of clients and management.
 Monitoring work load by overseeing the daily management of work and adjusting the staff accordingly to make sure the
file is completed within the TAT.
 Performing and managing all the day to day activities of the company to ensure smooth and effective operations.
 Efficiently establishing coordination function between the various functional departments (operational/process controls),
customer service department and the clients itself. Acting as an intermediary between the clients to help run the process
smoothly.
 Playing a key role in achieving operational excellence and ensuring adherence to optimum quality standards
 Providing assistance and overall man management and handling dissemination of information and updates.
 Handling Floor management while managing the shift, overtime, transportation and office related activities.
 Making salary recommendation and preparing appraisal reports based on the productivity and accuracy report from the
database.
 Maintaining timely MIS & database reflecting the trends & developments of business for budgetary & strategic review to
enhance revenues.
 Hands on experience in handling different types of FTP for downloading and uploading of data.
 Conducting weekly meetings for the staff and addressing their day-to-day issues with the management.

2.  Performing secretarial & Administrative tasks by maintaining an overall awareness of organizational activities of import
or impact to the principal(s) and the unit; coordinating and expediting necessary actions.
 Effective managing operations and ensuring maximum customer satisfaction through providing quality service, value-
added service & an experience of difference from the rest.
 Contributing significantly in establishing and implementation of short and long-range departmental goals, objectives,
policies, and operating procedures.
 Implementing systems, plans, processes and procedures to facilitate smooth functioning of overall operations and
enhance operational efficiency.
 Collecting and collating data and generating periodic reports and carried out value added analysis of reports to facilitate
strategy planning.
NATIONAL INSTITUTE OF COMPUTER TECHNOLOGY, KOLLAM, KERALA 1 year
Instructor
 Primarily taught students various software and Programming Languages and played a pivotal role in mentoring students
in their Practical as well as theoretical classes.
 Significantly enhanced classroom learning environment and acted as a ‘Facilitator’ to promote student leadership in
initiating and creating positive learning opportunities.
 Ability to individualize instructions based on students specialized and changing needs, proven ability to develop rapport
with students.
 Planned & instructed students using a wide variety of teaching aids, strategies & thematic units.
 Regularly interacted with students and counselled them regarding academic matters consistently. Easily assimilated new
ideas, concepts, methods and technologies
 Collaborated with colleagues to design course content and assessment patterns & developing study material for the
students.
EDUCATIONAL CREDENTIALS
B Sc Physics, 1997
University of Kerala, Alleppey
Technical Qualifications
 Post Graduate Diploma in Computer Application June 1999
 Diploma in Office Automation, March 1998
IT Skills
Operating system: Ms Dos, Windows2000, XP.
Packages: MS Office (Word, Excel, Power point), Internet, FTP, Outlook, Mozila, Cooledit, Total recorder, Dbase, FoxPro, C, C++,
COBOL
Date of birth: 2nd April, 1976
Passport No: G5519049
References: Available on Request