1. ANNETTE REICHMAN
Summary of Qualifications
Experienced administrator, excellent communicator in American Sign Language (ASL) and
English writing, astute observer, active listener, expert facilitator of change and visionary thinker.
Proven program leader and skilled project manager. Significant experience in the oversight of
Federal programs and use of Federal funds, as well as the development of performance metrics
and policy formulation.
Core Competencies
Language and Culture
 Fluent in ASL and English
 Deep understanding of biculturalism and the Deaf community
 Experience interacting with multi-cultural Deaf communities through international travel
Professional Experience
 Knowledge of higher education environment and the administration of university programs
 Knowledge of federal requirements and experience with policy formulation
 Knowledge and experience with government-funding programs and initiatives
 Experience in establishing and using performance measures to inform decisions
 Budget planning and budget management experience
 Senior level management experience in the non-profit sector
 Strategic planning experience
 Experience with governing and advisory boards
Leadership and Personal Attributes
 Excellent interpersonal skills
 Excels in converting vision into action
 Committed to transparency and high integrity
 Thrives in a highly visible role
 Results and outcomes driven
 Participatory management style/belief in shared governance
 Constantly seeks different perspectives and willing to challenge old ideas
 Capacity to collaborate in such a way to create and implement new ideas
Professional History
Director/Liaison – Office of Special Institutions 2005 – Present
U.S. Department of Education
Office of Special Education & Rehabilitative Services (OSERS)
 Lead the Department’s monitoring and oversight of the special institutions, including the
American Printing House for the Blind (APH), the Laurent Clerc National Deaf Education
Center, Gallaudet University, and the National Technical Institute for the Deaf (NTID).
 Conduct monitoring on-site visits of the special institutions, focusing on: a) compliance with
applicable requirements including the Education of the Deaf Act (EDA), b) use of the annual

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Federal appropriation, c) quality of Government Performance and Results Act (GPRA) data
and other program data, and d) selected programs/projects that support achievement of
goals identified in the GPRA Performance Report.
 Conduct on-site monitoring visits of the Clerc Center on their compliance with specific
requirements, as stipulated in the EDA, of the Individuals with Disabilities Education Act and
the No Child Left Behind Act.
 Write letters and reports – that are reviewed by the Department’s Budget Service and the
Office of General Council and signed by OSERS Assistant Secretary – on the results of the on-
site monitoring visits, and work with the special institutions on resolving and completing
follow-up required actions.
 Identify requirement and policy questions, and coordinate the Department’s review and
subsequent determinations and decisions, such as: (1) the applicability of the Tydings
Amendment to the General Education Provision Act to the special institution’ use of
remaining funds from the previous year in the next fiscal year, (2) the applicability of the
Single Audit Act and OMB Circular A-133 to the annual audit report requirements to APH, (3)
the general applicability of 34 C.F.R. Part 74 of the Education Department General
Administrative Regulations to the special institutions, and (4) the policy decision to allow
Gallaudet University to admit a larger percentage of hearing undergraduate students.
 Develop, update, and review GPRA goals, measures and targets for each institution, as a
component of the annual President’s Budget Request, and to report results annually in the
Performance and Accountability Report.
 Annually reviews budget requests for Federal funding from each of the three institutions and
submits recommendations to the Department’s Budget Office on the institutions’ proposals.
Chief – Deafness & Communicative Disorders Branch 1999-2005
U.S. Department of Education
Office of Special Education & Rehabilitative Services
Rehabilitation Services Administration
 Worked with RSA Regional Office Specialists on Deafness and State Coordinators of the Deaf
(SCDs) in state Vocational Rehabilitation (VR) agencies in their efforts to ensure effective VR
services for adults and youths who are Deaf, Deaf Blind, late deafened and hard of hearing.
 Successfully collaborated with a committee of SCDs in the planning and facilitation of six
national training conferences for SCDs (2002, 2004, 2006, 2008, 2010 and 2013).
 Presented at conferences to rehabilitation and social services professionals in the field on
legislative changes such as the Workforce Investment Act of 1998 and the Ticket to Work
and Work Incentives Improvement Act of 1999, and on other issues that impact service
delivery to VR consumers who are Deaf.
 Served as the project officer for the two national Interpreter Training Programs supported by
federal grants that focused on distance education technologies in the training of novice sign

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language interpreters, and on developing innovative on-line graduate training opportunities
for interpreter educators.
 Published the Notice of Final Priorities, the Application Notice and the Application Kit for the
2005 competition of RSA Interpreter Training Programs’ federal grants awarded for 2005-2010
grant cycle. Completed the competition and awards for a national interpreter education
center and five regional interpreter education centers.
Agency Director 1991 – 1999
Catholic Community Services of Southern Arizona, Inc.
Valley Center of the Deaf (Phoenix, AZ)
Relay Call Center
 Directed a telecommunications workforce of up to 200 operators who processed up to 1.2
million relay calls per year, under contract with MCI, to Arizona (1993-1998), Louisiana (1994-
1997) and North Carolina (1996-1997). Managed the recruitment, screening, interviewing,
hiring, training, supervision, scheduling, disciplining and terminations of call center staff.
 Managed a pilot videoconferencing project, under contract with MCI, to provide, for the
first time, Video Relay Interpreting Services to Deaf callers in North Carolina (1997-1999).
Supervised the recruitment, screening, interviewing, hiring, training, supervision and
scheduling of sign language interpreters, as well as the initial development and
implementation of call handling procedures.
 Before the end of the contract (1998), coordinated with the City of Phoenix, provided job
placement services and related employment assistance to ensure continued employment of
staff at other local call centers.
Community Services
 Supervised a workforce of 25 agency staff responsible for the provision of services to the
Deaf community, including: (1) interpreting referral and interpreting services for metropolitan
Phoenix area and Maricopa County Community Colleges, (2) educational support services
for Deaf VR students in community colleges, (3) vocational services to facilitate positive
employment outcomes, and (4) independent living skills training and advocacy. These
services were funded by a contract with Arizona Rehabilitation Services Administration, a
grant from the City of Phoenix Job Training Partnership Grant, as well as private entities that
provide interpreting services.
 Supervised a workforce of 10 agency staff at Community Outreach Program for the Deaf in
Albuquerque (1997-1998) which provided similar interpreting, vocational, and independent
living support services to the Deaf community in New Mexico. These services were funded
by a contract with the Division of VR in New Mexico as well as private entities that provide
interpreting services.
 Wrote grant and contract proposals for ongoing and new funding, developed and
monitored an agency budget of $1.2 million (not including relay services), and managed
organizational operations and delivery of quality services.

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 Established and facilitated an active Advisory Board, comprised of local constituents and
stakeholders, to maintain positive public relations with a multi-cultural community, to assess
community needs, and to ensure quality of services being provided by the agency.
Education
Post-Baccalaureate Certificate of Completion: Post-Employment Training Administration of
Programs Serving Deaf Consumers (1992)
San Diego State University: San Diego, CA
Master of Science: Rehabilitation Counseling with the Deaf (1985)
University of Arizona: Tucson, AZ
Bachelor of Arts: Psychology (1983)
Gallaudet University: Washington, D.C.
Board Participation
 Deaf-REACH Board of Directors, Washington, D.C. (2004-present)
 Maryland’s Governor’s Advisory Board on Telecommunications Relay (2001–2008)
 Arizona Governor’s State Rehabilitation Council (1998-1999)
 Arizona Governor’s Statewide Independent Living Council (1992-1998)
 Arizona Council for the Hearing Impaired Task Force (1998–1999)
 Arizona Association of the Deaf Board of Directors (1997-1999)
 AIDS Project, Arizona Board of Directors (1996-1998)
 Arizona AIDS Services for the Deaf Advisory Board (1996-1998)
 Adult Loss of Hearing Association Advisory Board (1988-1990)
 Greater Tucson Advisory Council for the Deaf (1988-1991)