1. Anita B. Spencer
51 North Street, 2C, Bronx, NY 10468, nitabspen@gmail.com, 917-565-5939
PROFILE
A dedicated professional with 18 years combined experience as an executive administrative assistant and customer service specialist.
Demonstrated administrative support to top-level executives while managing day-to-day front office operations. Exhibited leadership
skills, usedcoaching techniques, increasedrevenue,improved performance, improved sales,and promoted growth within organizations.
Provided excellent customer service expertise by using problem solving skills & performing needs assessments using professional &
courteous interaction. Self-motivated top-performer and team player.
SUMMARY OF QUALIFICATIONS
MANAGEMENT & TEAM BUILDING EXPERIENCE
Trained Sales Associates to use personalized sales techniques, maintain storefrontand operate machinery. Verified profits, completed
related paperwork, setup cash tills,and performed bank deposits. Assisted DistrictSales Manager by preparing schedules, tracking and
reporting sales, and supervising inventory activities. Trained students to use software and demonstrate proper etiquette while
communicating internally and externally. Conducted performance evaluations, discussed disciplinary actions, and encouraged overall
success. Supervised staff, evaluated performances, provided positive feedback for development, and submitted monthly Progress
Reports.
CONSULTING & ACCOUNT MANAGEMENT EXPERIENCE
Established new business relationships using interactionand strategic intervention within a call center environment. Performed individual
assessments to advise clients of multiple communication options while in a retail store setting. Increased sales and productivity by
continually developing productknowledge and implementing proven strategies. Exemplified excellent sales strategies by using product
knowledge to entice customer interestin products and services. Used accounts payable skills while collecting payments and performing
End-of-Day closing procedures.
EXECUTIVE ASSISTANT & FRONT OFFICE EXPERIENCE
Supported multiple upper level managers by assisting with all facets of administrative & accounting tasks, including but not limited to:
note-taking for internal and external meetings, accessing the needs of clients using a courteous and professional business approach,
researching business related topics to provide feedback needed for decision-making,provided electronic calendar maintenance, assisted
with travel arrangements, expense reporting, & reimbursement. Created correspondences and spreadsheets as needed. Maintained
office supply inventory. Communicated with vendors regarding office equipment. Collected, sorted, and delivered mail to internal
departments.
PROFESSIONAL EXPERIENCE
NEW YORK, NY
Distributor, It Works, New York, NY, April 2016 - Present
Administrative Assistant, Manpower, New York, NY, Jan 2016 - Present
Consultant, Contractual Employment - Avon Products, New York, NY, June 2000 - Aug 2014
Administrative Assistant, Contractual Employment - SEBCO, New York, New York, February 2011 - May 2011
Administrative Assistant, Randstad, New York, NY, January 2011 - February 2011
Consultant, Contractual Employment- (JustEnergy & Luxe Marketing), White Plains, NY, July 2010 - December 2010
ATLANTA, GA
Consultant, Contractual Employment - Allconnect, Atlanta,GA, June 2009 - February 2010
Administrative Assistant, Snelling Personnel, Atlanta,GA, June 2008 - June 2009
BIRMINGHAM, AL
Consultant, Windstream Communication, Leeds, AL, August2007 - May 2008
Administrative Assistant, Manpower, Inc., Birmingham, AL, October 2005 to June 2007
NEW ORLEANS, LA
Administrative Assistant, Preferred Staffing Services, Metairie, LA, June 1998 to June 2005
Computer Instructor, Dryades YMCA, New Orleans, LA, January 1997 - March 1998

2. EDUCATION
SOUTHERN UNIVERSITY AT NEW ORLEANS, LA - BS: COMPUTER INFORMATION SYSTEMS, 1994