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WGSO Case
Competition 2017
Anila John | Priyanka Mukherjee | Sheker Myradova| Trishala Rasya
Agenda
 Background
 Company
 Industry/Market Trends
 Problem 1: Improper market strategy
 Solution
 Outcome
 Problem 2: Inaccurate sales demand forecasting
 Solution
 Outcome
 Problem 3: Operational Issue
 Solution
 Outcome
 Conclusion
Sideline Sneakers
• Contract Manufacturing from China with 3
months lead time
• E-commerce centric distribution network
(Retail stores + Bookstores)
• Heavily digital focused marketing strategy –
Facebook, Instagram, SEM, Unpaid Social
media promotions
Attractive industry
 Less rivalry – NCAA Licenses
 Low – moderate bargaining power
 No specialized raw materials/ technology
Industry Trends
Celebrity endorsements
Online to Offline marketing
PROBLEM 1 – IMPROPER MARKET STRATEGY
Problem
Identification
Proposed
Solution
Outcome
Loss in Market
Presence
Improper
Target
Segmentation
Insufficient
Offline
Presence
Inaccurate
Demand
Forecasting
Problem: Lack of Proper Marketing Strategy
Inadequate
Brand Awareness
Absence of
Targeted
Advertising
Insufficient
Offline
Marketing
Efforts
Low
Customer
Engagement
The Newbies
• Age: 18-24
• Current Students
• Male and Female
• Impulse Buyers
• Offline Buyers
The Loyals
• Age: 25-64
• Alums and Local Community members
• Female
• Planned and Impulse Buyers
• Online Buyers
The Reminisants
• Age: 65+
• Alums and Local Community Members
• Male and Female
• Planned Buyers
• Online and Offline Buyers
Solution: Target Segmentation
Overall Market Size: 190 million college fans
Target Market Size (6%): 11.4 million college fans
Units Bought 1 2 3 4 5
Transactions 10445 2321 3482 4642 5803
Total Units Sold 112500 112500 112500 112500 112500
% Online 9.3% 2.1% 3.1% 4.1% 5.2%
% Offline 90.7% 97.9% 96.9% 95.9% 94.8%
• 90% of sales online are for 1 unit
• 10% of units sold are laces and socks
• Average U.S. household had 2.58 people (Census)
The Loyals
• Search Engine
Optimization
• Social Media
Advertising
• Online Communities
• Promotional Discounts
Solution: Target Segmentation – The Loyals
The Newbies
• Increase visibility of
products in stores
• In game
promotional
activities
• In store discounts
• Game day
discounts
Units Bought 1 2 3 4 5
Transactions 10445 2321 3482 4642 5803
Total Units Sold 112500 112500 112500 112500 112500
% Online 9.3% 2.1% 3.1% 4.1% 5.2%
% Offline 90.7% 97.9% 96.9% 95.9% 94.8%
Solution: Target Segmentation – The Newbies
• Only 9.8% visit the website
Brick & Mortar Store Type Low Tops High Tops Slip-ons Youth Shoes Accessories
On Campus Bookstores   X X 
On Campus Fan Shops    X 
Off Campus Retail Stores     
Off Campus Fan Shops   X  
On Campus Retail Stores   X X 
Airports     
Solution: Strategy for Offline Presence
ROMI 4.7
Converted Customers (2%) 228,000
Incremental Revenue $7,018,507.80
Additional money spent on marketing $1,500,000.00
Short Term (within 1 year):
 Units increased by 125,800
 Revenue increased by 102%
 Increase market share by 75% in U.S. Casual
Footwear industry
Long Term (sustainable):
 Properly segmented market
 Targeted marketing strategies
 Increased market presence in 18-24 age group
 Strengthened brand awareness
 Optimized offline channel
Outcome: Proposed Marketing Strategy
Marketing Budget
Quarter 1 and Quarter 2 $500,000
Quarter 3 and Quarter 4 $1,000,000
Total $1,500,000
PROBLEM 2 – INACCURATE SALES DEMAND
FORECASTING
Problem
Identification
Proposed
Solution
Outcome
Problem: Inaccurate Sales Demand Forecasting
Seasonal Sales
(July to December)
• Approximately 83,333 units sold in 2016
• Predictions: Sufficiently Accurate
• Back to School Season
• Sport Season
Off Seasonal Sales
(January to June)
• Approximately 41,667 units sold in 2016
• Predictions: Inaccurate
• Stock-Outs
• Loss of Retail Locations
• Loss in revenue
• Loss of market presence
Cause
College
Spirit
College
Spirit
Cause
Solution: Sales Forecasting Model & Timeline
Distribute the Shipment to Retailers
Forecast Amount
Receive Delivery for Qt in US Design and Storage Facility
Forecast Amount Safety Stock for Qt – Leftover from Qt-2
Place Order for Qt
Forecast Amount Safety Stock for Qt – Leftover from Qt-2
Forecast for Qt
Historical Sale in Qt (1+Market Growth) + QRMOIt
Mid. Qt-2
Beg. Qt-1
Mid. Qt-1
End Qt-1
2017 Q4 Projections
• Historical Sales = 37,500
• ROMI ~ 4.7
• QROMIt ~ 37,500
• Market Growth ~ 8%
• Forecast Amount ~ 78,000
• Safety Stock ~ 1823
• Leftovers from Q2 ~ 0
• Order Amount ~ 79,823
• Forecast Time = Q2
• Order Time = Q3
2018 Q1 Projections
Solution: Forecasting Model Continued
• Historical Sales = 18,750
• ROMI ~ 4.7
• QROMIt ~ 18,750
• Market Growth ~ 8%
• Forecast Amount ~ 39,000
• Safety Stock ~ 260
• Leftovers from Q3 ~ 0
• Order Amount ~ 39,260
• Forecast Time = Q3
• Order Time = Q4
Seasonal Quarter Off-Seasonal Quarter
Outcome: Sales Forecasting Model
• Gain in Revenue  Profit
• Reduced Stock - Out Situations
• Gain in Profit > Cost of Overestimation
• Happy Customers
• 1 happy customer = 9 referrals
• Accessible at all times
• 65% respondents said they buy “anytime they feel like it”
• Satisfied Retailers
• Customer Traffic  Higher revenue
• Efficient Marketing Strategy
Implementation
• Lean Inventory Management
PROBLEM 3 – OPERATIONAL ISSUE
Problem
Identification
Proposed
Solution
Outcome
Product
development
Manufacturing
complete shoes in
China
Design printing
Ship to fulfillment
center
Finishing touches
Assemble
Division of
shipment
• Takes 3 months to get a consignment
of shoes after order is placed
• Unable to meet demands
instantaneously
• Unable to test product lines due to
minimum order capacity
requirement
Problem: Operational Issue
Manufacture
White shoes
only in China
Design
development
Print design on
white shoes
Assemble
Package
Ship
Short-Term Solution
Solution: Operational Strategy
Manufacture
White shoes
only in Brazil*
Design
development
Print design on
white shoes
Assemble
Package
Ship
Long-Term Solution
*Comparable low wages and better craftsmanship
Component Cost Remarks
Printing Machines $40,000/machine • At least 2 3D printing
machines
Packaging Machines $15,000/machine • At least 2 printing
machines
Warehouse Cost $62,258/year • Approx. 10,229 sqft
Wages for additional labor $414,720/year • At least 8 extra employees
• Approx. salary for printing
press employees $18/hr
Packaging material for boxes $706,720 • $1.20/sheet
One- time Cost
Fixed Cost
Variable Cost
Solution: Operational Strategy - Cost
Lead Time
• Lead time to customer reduces
Control
• Better control over the design part of the process
Flexibility
• More flexible re-order process
New Product Lines
• Flexibility is testing new product ideas
Outcome: Operational Strategy
Current
• Implicit Cost
• Unable to meet demand due to stock out
• Loss of customers due to stock out
• Explicit Benefit
• Save on relocation - $1.20 per shoe
New Proposal
• Explicit Cost
• Designing shoe - $1.20 per shoe
• Implicit Benefit
• Customer saves $2.00 on shipping - $5.00
• Able to meet demand
• Gain customer loyalty
New
Proposal
Current
Online Channel
Outcome: Operational Strategy – Cost and Benefit Analysis
Current
• Implicit Cost
• Unable to meet demand due to stock out
• Loss of customers due to stock out
• Explicit Benefit
• Save on relocation - $1.20 per shoe
New Proposal
• Explicit Cost
• Designing shoe - $1.20 per shoe
• Implicit Benefit
• Able to meet demand
• Gain customer loyalty
New
Proposal
Current
Offline Channel
Outcome: Operational Strategy – Cost and Benefit Analysis
Conclusion
Marketing
Strategy
Demand
Forecasting
Relocation
• Market Presence
• Brand Awareness
• Sufficient Inventory
• Seasonality Management
• Fulfilment Flexibility
• Quality Control
Thank You for your attention.
We will now take questions.

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Case competiton

  • 1. WGSO Case Competition 2017 Anila John | Priyanka Mukherjee | Sheker Myradova| Trishala Rasya
  • 2. Agenda  Background  Company  Industry/Market Trends  Problem 1: Improper market strategy  Solution  Outcome  Problem 2: Inaccurate sales demand forecasting  Solution  Outcome  Problem 3: Operational Issue  Solution  Outcome  Conclusion
  • 3. Sideline Sneakers • Contract Manufacturing from China with 3 months lead time • E-commerce centric distribution network (Retail stores + Bookstores) • Heavily digital focused marketing strategy – Facebook, Instagram, SEM, Unpaid Social media promotions
  • 4. Attractive industry  Less rivalry – NCAA Licenses  Low – moderate bargaining power  No specialized raw materials/ technology Industry Trends Celebrity endorsements Online to Offline marketing
  • 5. PROBLEM 1 – IMPROPER MARKET STRATEGY Problem Identification Proposed Solution Outcome
  • 6. Loss in Market Presence Improper Target Segmentation Insufficient Offline Presence Inaccurate Demand Forecasting Problem: Lack of Proper Marketing Strategy Inadequate Brand Awareness Absence of Targeted Advertising Insufficient Offline Marketing Efforts Low Customer Engagement
  • 7. The Newbies • Age: 18-24 • Current Students • Male and Female • Impulse Buyers • Offline Buyers The Loyals • Age: 25-64 • Alums and Local Community members • Female • Planned and Impulse Buyers • Online Buyers The Reminisants • Age: 65+ • Alums and Local Community Members • Male and Female • Planned Buyers • Online and Offline Buyers Solution: Target Segmentation Overall Market Size: 190 million college fans Target Market Size (6%): 11.4 million college fans
  • 8. Units Bought 1 2 3 4 5 Transactions 10445 2321 3482 4642 5803 Total Units Sold 112500 112500 112500 112500 112500 % Online 9.3% 2.1% 3.1% 4.1% 5.2% % Offline 90.7% 97.9% 96.9% 95.9% 94.8% • 90% of sales online are for 1 unit • 10% of units sold are laces and socks • Average U.S. household had 2.58 people (Census) The Loyals • Search Engine Optimization • Social Media Advertising • Online Communities • Promotional Discounts Solution: Target Segmentation – The Loyals
  • 9. The Newbies • Increase visibility of products in stores • In game promotional activities • In store discounts • Game day discounts Units Bought 1 2 3 4 5 Transactions 10445 2321 3482 4642 5803 Total Units Sold 112500 112500 112500 112500 112500 % Online 9.3% 2.1% 3.1% 4.1% 5.2% % Offline 90.7% 97.9% 96.9% 95.9% 94.8% Solution: Target Segmentation – The Newbies • Only 9.8% visit the website
  • 10. Brick & Mortar Store Type Low Tops High Tops Slip-ons Youth Shoes Accessories On Campus Bookstores   X X  On Campus Fan Shops    X  Off Campus Retail Stores      Off Campus Fan Shops   X   On Campus Retail Stores   X X  Airports      Solution: Strategy for Offline Presence
  • 11. ROMI 4.7 Converted Customers (2%) 228,000 Incremental Revenue $7,018,507.80 Additional money spent on marketing $1,500,000.00 Short Term (within 1 year):  Units increased by 125,800  Revenue increased by 102%  Increase market share by 75% in U.S. Casual Footwear industry Long Term (sustainable):  Properly segmented market  Targeted marketing strategies  Increased market presence in 18-24 age group  Strengthened brand awareness  Optimized offline channel Outcome: Proposed Marketing Strategy Marketing Budget Quarter 1 and Quarter 2 $500,000 Quarter 3 and Quarter 4 $1,000,000 Total $1,500,000
  • 12. PROBLEM 2 – INACCURATE SALES DEMAND FORECASTING Problem Identification Proposed Solution Outcome
  • 13. Problem: Inaccurate Sales Demand Forecasting Seasonal Sales (July to December) • Approximately 83,333 units sold in 2016 • Predictions: Sufficiently Accurate • Back to School Season • Sport Season Off Seasonal Sales (January to June) • Approximately 41,667 units sold in 2016 • Predictions: Inaccurate • Stock-Outs • Loss of Retail Locations • Loss in revenue • Loss of market presence Cause College Spirit College Spirit Cause
  • 14. Solution: Sales Forecasting Model & Timeline Distribute the Shipment to Retailers Forecast Amount Receive Delivery for Qt in US Design and Storage Facility Forecast Amount Safety Stock for Qt – Leftover from Qt-2 Place Order for Qt Forecast Amount Safety Stock for Qt – Leftover from Qt-2 Forecast for Qt Historical Sale in Qt (1+Market Growth) + QRMOIt Mid. Qt-2 Beg. Qt-1 Mid. Qt-1 End Qt-1
  • 15. 2017 Q4 Projections • Historical Sales = 37,500 • ROMI ~ 4.7 • QROMIt ~ 37,500 • Market Growth ~ 8% • Forecast Amount ~ 78,000 • Safety Stock ~ 1823 • Leftovers from Q2 ~ 0 • Order Amount ~ 79,823 • Forecast Time = Q2 • Order Time = Q3 2018 Q1 Projections Solution: Forecasting Model Continued • Historical Sales = 18,750 • ROMI ~ 4.7 • QROMIt ~ 18,750 • Market Growth ~ 8% • Forecast Amount ~ 39,000 • Safety Stock ~ 260 • Leftovers from Q3 ~ 0 • Order Amount ~ 39,260 • Forecast Time = Q3 • Order Time = Q4 Seasonal Quarter Off-Seasonal Quarter
  • 16. Outcome: Sales Forecasting Model • Gain in Revenue  Profit • Reduced Stock - Out Situations • Gain in Profit > Cost of Overestimation • Happy Customers • 1 happy customer = 9 referrals • Accessible at all times • 65% respondents said they buy “anytime they feel like it” • Satisfied Retailers • Customer Traffic  Higher revenue • Efficient Marketing Strategy Implementation • Lean Inventory Management
  • 17. PROBLEM 3 – OPERATIONAL ISSUE Problem Identification Proposed Solution Outcome
  • 18. Product development Manufacturing complete shoes in China Design printing Ship to fulfillment center Finishing touches Assemble Division of shipment • Takes 3 months to get a consignment of shoes after order is placed • Unable to meet demands instantaneously • Unable to test product lines due to minimum order capacity requirement Problem: Operational Issue
  • 19. Manufacture White shoes only in China Design development Print design on white shoes Assemble Package Ship Short-Term Solution Solution: Operational Strategy Manufacture White shoes only in Brazil* Design development Print design on white shoes Assemble Package Ship Long-Term Solution *Comparable low wages and better craftsmanship
  • 20. Component Cost Remarks Printing Machines $40,000/machine • At least 2 3D printing machines Packaging Machines $15,000/machine • At least 2 printing machines Warehouse Cost $62,258/year • Approx. 10,229 sqft Wages for additional labor $414,720/year • At least 8 extra employees • Approx. salary for printing press employees $18/hr Packaging material for boxes $706,720 • $1.20/sheet One- time Cost Fixed Cost Variable Cost Solution: Operational Strategy - Cost
  • 21. Lead Time • Lead time to customer reduces Control • Better control over the design part of the process Flexibility • More flexible re-order process New Product Lines • Flexibility is testing new product ideas Outcome: Operational Strategy
  • 22. Current • Implicit Cost • Unable to meet demand due to stock out • Loss of customers due to stock out • Explicit Benefit • Save on relocation - $1.20 per shoe New Proposal • Explicit Cost • Designing shoe - $1.20 per shoe • Implicit Benefit • Customer saves $2.00 on shipping - $5.00 • Able to meet demand • Gain customer loyalty New Proposal Current Online Channel Outcome: Operational Strategy – Cost and Benefit Analysis
  • 23. Current • Implicit Cost • Unable to meet demand due to stock out • Loss of customers due to stock out • Explicit Benefit • Save on relocation - $1.20 per shoe New Proposal • Explicit Cost • Designing shoe - $1.20 per shoe • Implicit Benefit • Able to meet demand • Gain customer loyalty New Proposal Current Offline Channel Outcome: Operational Strategy – Cost and Benefit Analysis
  • 24. Conclusion Marketing Strategy Demand Forecasting Relocation • Market Presence • Brand Awareness • Sufficient Inventory • Seasonality Management • Fulfilment Flexibility • Quality Control
  • 25. Thank You for your attention. We will now take questions.