1. ANIL KUMAR S
Mobile #: +91-9535930206
Email ID: anilrao87@gmail.com
Linked-in: in.linkedin.com/in/anilshelke1
OBJECTIVE:
To pursue a career that provides challenging, innovative and analyzing environment and
allows me to grow both professionally and as a successful individual.
EDUCATIONAL QUALIFICATION:
Educational Qualification College/University Year of Pass
MBA (Operations Management) ITM University Pursuing
Bachelor of Commerce Karnataka State Open University 2014
Graduation in Computer Applications National Institute of Management 2009
Pre-University Course (12th) Karnataka State Board 2006
SSLC (10th) Karnataka State Board 2003
WORK EXPERIENCE:
Overall 10 years of experience in Operations Management, Service Management, Configuration
Management and IT Asset Management.
WORKED AT:
• Unisys India Pvt. Ltd
• Cisco Systems India Pvt. Ltd
• Infosys BPO
• C-Cubed Solutions Pvt Ltd.
CERTIFICATION:
• ITIL V3 Foundation
EXIN
• Six Sigma – Yellow Belt Certified
Company: Infosys

2. SKILLS & EXPERTISE:
• CMDB
• IT Asset Management
• Configuration Management
• Software Asset Management
• Software Licensing
• Contract Management
• Inventory Management
• Order Management
• IT Service Management
• Data Analytics
• Data Management
JOB HISTORY:
 UNISYS INDIA PVT LTD
(April 2015 – Present)
Project Details:
Project Name Unilever – Global IT Asset Management
Designation IT Asset and Configuration Management – Specialist
Duration April 2015 – Till date
Team Size 20
Project Description:
Unisys Asset Management team supports one of the biggest client UNILEVER globally with over
102 countries and 378 sites. Making sure the CMDB (Database) is accurate to have the smooth
process of the daily operations. Co-ordinating and maintaining stocks of the assets in stock
rooms with the help of the site techs, procuring the assets as per the stock calculation,
remotely assigning the assets to the users, validating the reconciliation IMACD process.
Initiating stock audits to the technicians on site in the stock rooms. Validating the lease
schedule agreement and certificate of acceptance.

3. Roles and Responsibilities:
• Good knowledge on ITAM life cycle and Involved in the complete process of ITAM.
• Generating and managing internal reports for the team – Daily, Weekly, Fortnight,
Monthly and YTD Reports.
• Analyze and perform daily analysis on CMDB, SCCM, and ePo reports to determine the
GAP analysis and Root Cause analysis.
• Data Management - Making sure the CMDB is accurate data at 98% to perform the daily
operations without any discrepancies.
• Maintain and abide to the SLA’s, KPI’s, KRA’s and all agreed parameters with the client
to have weekly review of the CMDB data.
• Inventory Management - Stock calculations and the threshold percentage to be
maintained at all the sites globally with the help of tech’s stock audits and CMDB data.
• Prepare a daily analysis report and trend graphs to have an awareness in the team and
to display clients of the daily stock/inventory position.
• CoE, Centre of Excellence: Co-ordinate and work in a global, cross functional and with
multiple internal/external stakeholders.
• All updates to be analyzed and updated based on SCCM.
• IT Procurement/Order Management - Creation of Purchase Orders using Manufacturer
Portals (HP, Dell & Lenovo) for procuring Assets.
• Financial Management - Validating the lease schedule agreement (LSA) and certificate of
acceptance (COA) and sending it to HPFS for approval.
• Making sure all the asset’s life cycle status changes of both Asset IMACD Reconciliation
and Asset Stock Audit are validated and updated in CMDB.
• Perform Quality checks of the tasks handled by analysts.
• Handling escalations and client’s complex projects and reports.
• Managing Asset Inventory via initiating stock audits on monthly basis.
• Management of procurement, termination, returns and refresh tickets globally.
• End to end management of laptop’s and its accessories using BMC Remedy tool, CMDB,
SCCM, ePO reports and asset discovery tools.
• Process flow documentation.
Tools Used:
• Service Management Tool: BMC Remedy 8.1,
• CMDB: BMC Remedy 8.1
Service Now
Asset Authority
Asset Track
• Procurement Tool: Dell Portal, HP Portal, Lenovo Portal
• Productivity Tool: Lync (Used to schedule instant meetings)

4.  CISCO Systems India Pvt Ltd
(July 2012 – April 2015)
Payroll: InfoActiv Group
Project Details:
Project Name Asset Management
Designation IT Project (Service Delivery / Excellence / Quality) – ITAM Specialist
Duration June 2012 – April 2015
Team Size 14
Project Description:
Asset management team will support Global CISCO Clients and work on the cases. These
Incidents contains Issues like dealing with support and analysis across a large range of asset
management activities, including procurement, refresh cases, termination and return cases of
users, inventory management, Incident management, performing supply chain management
and multiple party logistics. As a Quality Analyst, I had to check if the analysts in the team have
followed the right process and procedures on their assigned work and to maintain the accuracy
of the CMDB for daily operations to run smoothly.
Roles and Responsibilities:
• Manage the Entire Life Cycle of IT Assets.
• Discover, Track and Manage IT Assets with the CISCO’s GDM (CMDB) tool.
• Identifying and documenting client assets – Establishing the configuration management
database (CMDB) as the definitive asset record with the SCCM and CSA (CISCO Security
Agent) reports.
• Establishing asset relationships – Creating the source for dependencies between assets
and the client’s business for infrastructure assets.
• Assigning asset significance/priority for system availability and alerts – Defining
escalation criteria and responsibilities.
• Establishing and maintaining CMDB asset data reporting for analysis and monitoring –
Providing critical Management and compliance information.
• Optimizing and operating lifecycle processes – Maintaining asset information from
receipt to disposal in CMDB.
• Manage the IT asset purchasing process in accordance with policy and procedures.
• Perform Quality checks of the incidents handled by analysts to maintain CMDB accuracy.
• Handling Incident Escalations from the senior stake holders.

5. • Generating and managing internal reports for the team.
• Asset Inventory management and case tracker management.
• Co-ordinating with the site techs for the status of the tickets raised via SRM tool.
• Good knowledge on ITAM life cycle, involving the complete process of ITAM.
• Deployment, Re-deployment, Refresh, Terminations, Swap/Break-fix of laptops.
• Creation of Purchase Orders using Oracle procurement application.
• Management of procurement, termination, returns and refresh tickets of US and APAC
employees. Order management using Oracle i-Procurement tool.
• End to end management of laptop’s and its accessories using BMC Remedy and oracle
tools.
Tools Used:
• BMC Remedy IT Service Management Tool
• Configuration Management: BMC Remedy CMDB 7.6,
• SCCM: System Center Configuration Management; Cisco Security Agent (CSA)
• Procurement Tool: Oracle i-Procurement tool to create purchase orders.
• GDM (Global Desktop Management tool)
 Infosys Ltd:
(May 2011 – June 2012)
Service Management Specialist involving Incident/Problem/Change management processes.
• Handling the complex incidents and Liaise with Vendors and Third parties for circuit or
hardware issues as per SLA's defined to restore services in minimal possible time.
• Carrying-out re-engineering of network designs, trouble shooting and problem
resolution of elusive customer network difficulties.
• Analyze connectivity problems, interpret testing results with different Telecom
Companies and determine if the client’s equipment/circuits, vendor connection lines or
Company routers are the cause and initiate measures for prompt rectification.
• Co-ordinate and perform Clients ISP Circuit Testing on a weekly/Monthly Basis. Update
the necessary Tracking Records and provide status to Clients.
• Represent GNOC Operations in Weekly Change Control Meetings across Multiple Data
Centers. Track and schedule the necessary changes across BT and Client Networks.
• Involve in Severity 1 Tickets, where client impact is very high and drive through the
troubleshooting process in restoring the service ASAP.
• Generating operations and analysis reports with the CMDB data.

6. • Updating the Change process in the configuration database (CMDB) by the service
upgrade of the circuits, networks or hardware devices and submitting CMDB updates to
Asset Management team.
• Handling escalations of stakeholders with regard to the service quality and getting it
resolved with the partner companies.
• Member of the Quality Team - Quality Management - Six Sigma Yellow Belt Certified
• ISP - Internet Service Provider Partners to be kept updated on the incidents.
• Diagnosing broadband faults with all available tools to fix it remotely.
• Vendor Management - More than 10 service partners (Vodafone, Orange, Virgin, Talk-
Talk, PPC, AT&T, etc.) to keep a tab on.
• Client Relations - Work on the project reports to analyze the Root Cause Analysis and to
communicate with the stake holders for the problem resolution.
• Processing Reports and Analysis on a Daily, Weekly, Fortnight and Monthly basis.
 C-Cubed Solutions Pvt. Ltd:
(Nov 2006 – May 2011)
Operations Lead for the complete back-end operations of Ritz Interactive Inc. which includes
Vendor Management, Order Management, Returns, Refunds, Collections, Billing, Reporting and
Analysis.
• Focal point of contact for business clients, stakeholders (Vice President, CCO, CS
Manager Etc.) for High Level Escalations.
• Daily operations of the back-end team for America’s Top Ten Online Shopping Giant.
• Making sure the targets, KRA, KPI and SLA's are met, responding to client complaints,
team operations, Internal & external MIS reports.
• Multi tasks management: Worked for 16 online websites under RitzInteractive.com
• Designing of Chat links on Oracle ATG application for the chat initiation from customers.
• Vendor Management - Interacting with all vendors linked to RitzInteractive.com for the
timely delivery to customers and return issues.
• Quality Assurance – Making sure the quality is maintained in each and every calls, chats,
emails and cases handled.
• End to End Online Shopping solutions.
• Shipments, Order Management, Order Processing, Collections, Returns and Refunds.
• Hands-on Training and Process Flow Documentation
• Project Reports – Daily, weekly and monthly reports, including the client billing reports.

7. PERSONAL SKILLS:
• Willingness to learn.
• Competent at managing responsibilities in a high-volume atmosphere.
• Comprehensive problem solving abilities.
• Ability to deal with people diplomatically and good team player.
PERSONAL DETAILS:
Name : Anil Kumar S
Date of Birth : 15th
Nov, 1987
Nationality : Indian
Religion : Hindu Maratha
DECLARATION:
I hereby declare that the above details are true and correct to the best of my
knowledge.